Hi Kevin, thank you for your feedback 🙏

The issue you’re describing is not normal - the headset should work while charging. Please make sure the dongle is disconnected while charging, as the headset switches to a wired connection during charging. Keeping the dongle connected at the same time can interfere with the sound.

If that doesn’t solve the problem, please reach out to our support team at support@acezone.io and we’ll help you with a replacement or repair as quickly as possible.

Best regards,
Joachim - Team AceZone