A company that is going from bad to worse. Asked for domain to be registered to my account yesterday. Got the copy and paste response and then nothing. Well, unlike 1-Grid, I have to look after my cus... Voir plus
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Lisez les avis des autres
Thank you Sfundo and the team from 1-Grid Hosting. I love how the support team takes control and assisted with domain setup. There were some points where they could have left me with the i... Voir plus
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I have been a client for over 20 years but for the past three days, I have been unable to access my mailboxes due to some fault at 1-Grid. Have logged daily tickets, even requested personal interacti... Voir plus
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Our office emails stopped working through Outlook. With an email to 1-grid explaining the situation, we got a response from Shayne who gave us settings to use which surprisingly didn't need a tech ex... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
We empower South African website owners and businesses to thrive online. Our platform delivers affordable web hosting solutions paired with exceptional support. From seamless domain registration to reliable hosting, robust security, and professional email services, we provide simple solutions for every stage of your business's growth.
Coordonnées de contact
360 Business Park, 8 Wessex Rd, Paarden Eiland, 7925, Cape Town, Afrique du Sud
- +27212001200
- support@1-grid.com
- 1-grid.com
3,3
Moyen
1 k avis
A répondu à 97 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Réponse de 1-grid
Hi Andrew,
Thank you for sharing your positive feedback, and we're so delighted to hear that we provided a 5-star experience!
We’ve passed along your gratitude to Ethan and will recognise him for his dedication to assisting you and for delivering customer service excellence to you.
Thank you for being a valued part of the 1-grid family, and may you enjoy the rest of your day.
We look forward to delighting you again in the future.
Warmest regards,
The 1-grid Team
support@1-grid.com | 021 200 1200 | https://1grid.co.za/knowledge/
STAY FAR AWAY FROM THIS COMPANY
If you are looking for the worst hosting company in SA then 1grid is for you. You can not get hold of them and if you do not a single person can assist you. By looking at their recent reviews you can see the company's name is going to a trashy status. Please do yourself a favor and stay away from them.
16 septembre 2025
Avis spontané
Réponse de 1-grid
Hi Juan,
We’re truly sorry to hear about the difficulties you’ve faced and the frustration this has caused you and your business. We regret that your experience has not met expectations and negatively impacted you.
We've escalated a request to our Support Team to review and monitor your Support Tickets and reach out to you to assist you further with any remaining concerns, as needed, following our Team's assistance with your requests earlier this morning. A member of our Team will be in contact with you.
We value your feedback and would like to ensure we get full resolution/feedback for all your concerns as quickly as possible.
Warmest regards,
The 1-grid Team
support@1-grid.com | 021 200 1200 | https://1grid.co.za/knowledge/
Happy Customer (Again)
I had an issue with my email authentication which was a concern as I run my own business and rely on my emails. It was refreshing to log into my ticket and see the progress being made by the team.
I interacted with friendly and professional staff who sorted the issue out.
I have been a 1-Grid customer for six years and I am going nowhere.
I am a happy customer (again)!
15 septembre 2025
Avis spontané
Réponse de 1-grid
Hi Tersia,
Thank you for sharing your positive feedback, and we're so delighted to hear that we provided a 5-star experience!
We’ve passed along your gratitude to the Team and will recognise them for their dedication to assisting you and for delivering customer service excellence to you.
Thank you for being a valued part of the 1-grid family, and may you enjoy the rest of your day.
We look forward to delighting you again in the future.
Warmest regards,
The 1-grid Team
support@1-grid.com | 021 200 1200 | https://1grid.co.za/knowledge/
1-grid hosting, most useless in RSA. BE WARNED!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Try and get through to their Support department, they REFUSE to answer, but the sales team is ALWAYS ready to steal more money. Been trying 3 days to talk to support, once they have stolen your money you will never speak to them again regarding support etc. They only time they will call you is when accounting dept calls
9 septembre 2025
Avis spontané
Réponse de 1-grid
Hi Leslie-Allan,
Thank you for your message.
We’re truly sorry to hear about the difficulties you’ve faced and the frustration this has caused you and your business. We completely understand how critical reliable support is, and regret that your experience has not met expectations.
Our Hosting Support Team addressed your concerns via chat yesterday, following the time of your review. Kindly review and respond to the ticket to alert our Team if any further action/assistance is still required.
Warmest regards,
The 1-grid Team
support@1-grid.com | 021 200 1200 | https://1grid.co.za/knowledge/
Waste of time & money!
Regardless of a high number of good reviews, I unfortunately have a bad experience with them which led me to cancelling the services I had subscribed to, even now I’ve been waiting for over 24 hours for them to transfer my domain to another hosting company. They’re quiet and not responding to emails. My website and emails are down due to this- I’m wondering till when.
When you call them, you’re likely to hear a recorded voice telling you that there are no available agents and then the call gets dropped on you. It’s a mess! What a waste of time and money!!
4 septembre 2025
Avis spontané
Réponse de 1-grid
Hi Thabiso,
We’re truly sorry to hear about the difficulties you’ve faced and the frustration this has caused you and your business. We completely understand how critical reliable support is, and regret that your experience has not met expectations.
We've escalated a request to our Billing and Domain Transfers Team to review and reach out to you to provide further assistance. A member of our Team will be in contact with you tomorrow, due to the weekend to provide you with an update on your refund request, and domain transfer.
We value your feedback, and we are truly sorry that this has negatively impacted your decision.
Warmest regards,
The 1-grid Team
support@1-grid.com | 021 200 1200 | https://1grid.co.za/knowledge/
Bad hosting
We have been clients of gridhost that became 1-grid for more than 10 years and this year we have had the most atrocious service from them.
They are totally unreachable.
Our business email was not working consistently for almost a month but the final straw has been that they have not been delivering invoices so after been UpToDate with payments for over 10 years, when I logged onto there client service area I saw that I had fallen behind so I paid the 3 months of outstanding bills that I had not received and fallen behind.
They then issued a reinstatement invoice for one of our domains, I told them I did not wish to reinstate the domain as it is inactive and was not aware that this would be changed.
Be careful of 1- grid they are not a reliable host and will charge you for services that you do not request.
Clearly once you have been a long term client it is not important to them have any client service as they feel that they have you locked in!
15 août 2025
Avis spontané
Réponse de 1-grid
Hi Samantha,
Thank you for your feedback, and we're truly sorry to hear about the challenges you’ve faced. We value your long-standing relationship with us and regret any frustration caused.
We understand your concerns regarding invoicing and domain billing. An escalation with our Billing Team has indicated that a discussion was had with them regarding these challenges, and at that time, an arrangement was made with you to discuss your concerns, including an agreement on a reduced redemption fee. We’re sorry if this was not clearly communicated or caused any further frustration.
They will continue to monitor your account for any new Support Requests regarding this so that they can promptly review and respond, since their last email response was sent to you on the 22nd of August 2025 via email.
We take your feedback seriously and are committed to using it to improve both our communication and service delivery.
Warmest Regards,
The 1-grid Team
Thank you Joseph for always assisting…
Thank you Joseph for always assisting me. The go-to man.
6 août 2025
Avis spontané
Réponse de 1-grid
Hi Joseph,
Thank you for sharing your positive feedback.
We're so delighted to hear we provided a 5-star experience.
We’ve passed along your gratitude to Joseph and will celebrate him for his dedication to delivering customer service excellence to you along the way.
Thank you for being a valued part of the 1-grid family, and may you enjoy the rest of your day.
We look forward to delighting you again in the future.
Warmest Regards,
The 1-grid Team
1-Grid makes worst look fantastic
Please go and follow the latest reviews on Hello Peter it is not allowing me to copy the post here, and its to long to re type hdere
This company has taken in my opion, effin up to a level that the mind cannot even conceive
9 août 2025
Avis spontané
Réponse de 1-grid
Hi Nanandi,
We fully understand the impact that your concerns raised have had on your work, and we are treating this matter with urgency.
Your case has been escalated to our Senior Management team, who are reviewing it and will provide feedback to you.
Warmest Regards,
The 1-grid Team
Got assistance from Viwe
Got assistance from Viwe, received swift response and help. Much appreciated. Unfortunately can't disclose the issue I had.
7 août 2025
Avis spontané
Réponse de 1-grid
Hi Vele,
Thank you for sharing your positive feedback. We're so happy to hear that you have received fast service.
We're so delighted to hear we provided a 5-star experience.
We’ve passed along your gratitude to Viwe and will celebrate him for his dedication to delivering customer service excellence to you along the way.
Thank you for being a valued part of the 1-grid family, and may you enjoy the rest of your day.
We look forward to delighting you again in the future.
Warmest Regards,
The 1-grid Team
Service is pathetic
Service is pathetic, never get a problem resolved. Wait on hold for hours.
Log a ticket and nothing happens.
Only thing that works is payments.
6 août 2025
Avis spontané
Réponse de 1-grid
Hi Vaughan,
Thank you for taking the time to share your experience. We are truly sorry to hear about the difficulties you've faced and the frustration this has caused you.
Your concerns are being taken seriously, and we deeply regret any disruption to your business communications and the delay in resolving your email concerns.
Please be assured that we are investigating the matter internally to determine the exact cause of the issue and to ensure an appropriate solution is implemented.
Our Team were alerted via an escalation regarding getting your challenges addressed yesterday.
Warmest Regards,
The 1-grid Team
1 GRID is excellent at ignoring Pro Clients
The Vps server has been giving issues since Sunday, after a dozen support tickets these issues are still persisting.... NO POSITIVE FEEDBACK FROM 1 Grid! The few emails I have received from them is just them telling me I need to buy an additional Server because the server cannot handle one of the websites hosted on it since November 2022!!! But it was fine on Saturday, it only started giving issues after they changed something on the server.
28 juillet 2025
Avis spontané
Réponse de 1-grid
Hi Paula,
Thank you for your feedback. We are truly sorry about your experiences with 3 Support Tickets that you recently logged with our Team.
We have sent a follow-up escalation request for our Pro Support Team to monitor your tickets for any additional responses from you, as they responded just after your review, with additional feedback regarding the high resource usage by the site, and the root causes, as requested.
Warmest Regards,
The 1-grid Team
Avoid like the plague.
Avoid like the plague.
Consistent billing issues which ends up costing you time and money.
I'm currently moving over 20 domains away from them and gladly paying more.
Customer service is pathetic.
Avoid, avoid, avoid.
22 juillet 2025
Avis spontané
Réponse de 1-grid
Hi Zain,
Thank you for your feedback. We are truly sorry about your experiences with billing issues related to credit card payments.
This is certainly not the experience we want you to have, and we have taken this seriously.
We have sent a follow-up escalation request for our Team to review and respond/reach out to address any additional concerns since you last interacted with our Team earlier this morning.
Rest assured, the Support Requests have been flagged as high priority, and they should provide follow-ups as soon as possible, as needed.
Warmest Regards,
The 1-grid Team
I've watched this company steadily go down…
I’ve watched 1Grid steadily decline over the years, and it's been incredibly frustrating as a long-time customer. I’m still waiting on a support request from the 11th — after sitting on hold for 30 minutes with no resolution, the email responses fizzled out, and I’ve heard nothing since.
This year alone, I’ve had to log 14 separate support tickets for my websites going down. Yes, fourteen.
Their servers are frequently blacklisted, and firewalls block people from accessing my sites — across multiple networks. It’s not just poor service; it’s become a liability.
I used to recommend 1Grid to others. I regret that now. The experience has gone from reliable to ridiculous.
Not acceptable. Not professional. Not worth it.
11 juillet 2025
Réponse de 1-grid
Hi Jacqui,
Thank you for your feedback. We are truly sorry about your experiences with unresolved IP blacklisting issues, and while trying to get feedback on your requests.
This is certainly not the experience we want you to have, and we have taken this seriously.
We have sent a follow-up escalation request for our Team to review and respond/reach out to address all of the concerns listed in the requests, as a priority, as we have received feedback from our Advanced Technical Team to resolve.
Rest assured, the Support Requests have been flagged as high priority, and they should provide follow-ups as soon as possible.
Warmest Regards,
The 1-grid Team
⭐ 1 Star
⭐ 1 Star – Unreliable, Deceptive, and Not Fit for Serious Hosting
I cancelled all services with 1-Grid.com after repeated failures that made it impossible to run my online business.
Here’s exactly what went wrong:
---
🔧 Unannounced Server Migration
They silently migrated my hosting from cPanel to Webuzo with no warning. This broke my live site completely, and support acted as if it was expected behaviour.
⚠️ PHP Downgrade Without Consent
My site was downgraded from PHP 8.2 to PHP 7.2.34 — a version that’s been unsupported since 2020 — without my knowledge or consent. The downgrade caused fatal errors on my PrestaShop store, and they tried to blame me for it.
❌ Critical PHP Extensions Missing
On PHP 8.1 and 8.2, essential extensions like pdo_mysql, intl, mbstring, curl, zip, and gd were missing. These are required for most CMS platforms and eCommerce tools. Support could not (or would not) enable them.
📉 Storage Misrepresentation
They advertise 25 GB SSD storage. My account was hard-capped at 10 GB. Support gave no explanation. That’s misleading at best.
🚫 Broken CLI PHP
The command line environment still ran PHP 7.2 — even when PHP 8.1 was selected in cPanel — breaking cronjobs and command-line scripts.
📞 Support Is Powerless
The support agents tried, but clearly have no authority or tools to fix deep technical problems. Escalations were ignored. No real resolution was ever provided.
---
⚠️ Bottom Line:
If you run a serious business, stay far away from 1-Grid.
Their infrastructure is outdated, their platform unstable, and their management unresponsive.
The support staff are not to blame — they’re clearly working under terrible conditions with no proper resources. But that doesn’t make this hosting service acceptable.
---
Former client: Riaan Gerber
shopnova.co.za
16 juillet 2025
Réponse de 1-grid
Hi Riaan,
Thank you for your feedback, and we're truly sorry to hear about the technical issues you experienced.
We understand how frustrating that must have been and regret that it impacted your decision to leave.
We're actively working to address the problem so it doesn't happen again.
We appreciate you bringing these challenges to our attention.
Warmest Regards,
The 1-grid Team
Ethan and Natalie
Thank you to Ethan and Natalie for great service. I have spoken to Natalie on a few occasions, she is always kind and extremely helpful.
Thank you to Ethan for calling back to check if all was resolved.
25 juin 2025
Réponse de 1-grid
Hi Melissa,
Thank you for sharing your positive feedback, and for your kind words. We're so happy to hear that you have received great service.
We're so delighted to hear we provided a 5-star experience that was kind, extremely helpful and a positive one.
We’ve passed along your gratitude to Ethan, (and Natalie, thank you) and will celebrate him for his dedication to collaborating, following up with you, and for delivering customer service excellence to you along the way.
Thank you for being a valued part of the 1-grid family, for your kind words, and may you enjoy the rest of your day.
We look forward to delighting you again in the future.
Warmest Regards,
The 1-grid Team
Management has left the wheel
Every time I try to get help from support- it is a nightmare. Emails ignored. 3 hour wait and then call dropped on Whats App.
When you call on the phone it is amateur hour- clearly no management. Canned music over soft instructions that nobody can hear.
19 juin 2025
Avis spontané
Réponse de 1-grid
Hi Matt,
Thank you for your feedback and for raising your concerns regarding the ongoing struggles that you have been facing with reaching our Support, and those expressed regarding Management.
This is not the experience we expect you to have, and we sincerely apologise for any inconvenience caused.
We'd really like to help so we have requested some additional information from you to assist us with locating your account with us so that we can escalate this for urgent attention, and resolve.
We look forward to hearing from you soon!
Warmest Regards,
The 1-grid Team
The system sucks
The system sucks. I couldn't get to the support team You needed them last most
17 juin 2025
Avis spontané
Réponse de 1-grid
Hi Jackey Fitness,
Thank you for your feedback and for raising your concerns regarding the ongoing struggles that you have been facing with reaching our support.
This is not the experience we expect you to have, and we sincerely apologise for any inconvenience caused.
We'd really like to help so we have requested some additional information from you to assist us with locating your account with us.
Warmest Regards,
The 1-grid Team
Thanks Selma for assisting me in a very…
Thanks Selma for assisting me in a very Quick and Profesional way.I was struggling nearly 2 weeks with my mails,and you solved it in due time,also thanks for the patience with me.
regards
22 mai 2025
Avis spontané
Réponse de 1-grid
Hi Derick,
Thank you for sharing your positive feedback. We're sorry to hear about your 2-week struggle with emails.
We're so delighted to hear we provided a 5-star experience delivered the kind of quick, and professional assistance that you needed!
We’ve passed along your gratitude to Selma and will celebrate her for her dedication to assisting you, and for delivering customer service excellence to you.
Thank you for being a valued part of the 1-grid family, and may you enjoy the rest of your day.
We look forward to delighting you again in the future.
Warmest regards,
The 1-grid Team
Ongoing website problems due to 'server…
Ongoing website problems due to 'server maintenance', NO response to tickets and NO support. No assistance by phone either. Worst hosting company to deal with, now also unable to migrate our site from them due to lack of support.
22 mai 2025
Avis spontané
Réponse de 1-grid
Hi,
Thank you for your feedback and for raising your concerns regarding the ongoing struggles that you have been facing with your website, and our Support.
This is not the experience we expect you to have, and once again, we sincerely apologise for any inconvenience caused.
We have taken your feedback regarding this seriously and have asked our Support Team earlier to investigate your concerns, and provided them with the related Support Ticket Numbers as well via our escalation at the time.
They should be in contact with you, if they have not already reached out to you, as soon as possible to discuss this further.
Warmest regards,
The 1-grid Team
1grid are a bunch of liars and frauds…
1grid are a bunch of liars and frauds who made me pay for 2 fake invoices after selling my domain without my knowledge and now refusing to pay me back my money. They keep on replying to my Trustpilot reviews saying they will look into it but that’s also just lies, they just say that to make it look like to other people they’re managing complaints. But actually your complaint goes into a black hole never to be seen again. They will steal your money and then ignore all of your emails
20 mai 2025
Avis spontané
Réponse de 1-grid
Hi Tarryn,
Thank you for your feedback, and for raising your concerns regarding the struggles that you have been facing with receiving feedback and a resolution to your issues.
This is not the experience we expect you to have, and we will continue to improve our service delivery to you.
We have taken your feedback regarding this seriously, and have asked our Team to investigate your concerns, and they will be in contact with you as soon as possible to discuss this further with you.
Warmest regards,
The 1-grid Team
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