A company that is going from bad to worse. Asked for domain to be registered to my account yesterday. Got the copy and paste response and then nothing. Well, unlike 1-Grid, I have to look after my cus... Voir plus
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Lisez les avis des autres
Thank you Sfundo and the team from 1-Grid Hosting. I love how the support team takes control and assisted with domain setup. There were some points where they could have left me with the i... Voir plus
L'entreprise a répondu
I have been a client for over 20 years but for the past three days, I have been unable to access my mailboxes due to some fault at 1-Grid. Have logged daily tickets, even requested personal interacti... Voir plus
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Our office emails stopped working through Outlook. With an email to 1-grid explaining the situation, we got a response from Shayne who gave us settings to use which surprisingly didn't need a tech ex... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
We empower South African website owners and businesses to thrive online. Our platform delivers affordable web hosting solutions paired with exceptional support. From seamless domain registration to reliable hosting, robust security, and professional email services, we provide simple solutions for every stage of your business's growth.
Coordonnées de contact
360 Business Park, 8 Wessex Rd, Paarden Eiland, 7925, Cape Town, Afrique du Sud
- +27212001200
- support@1-grid.com
- 1-grid.com
3,3
Moyen
1 k avis
A répondu à 97 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Viwe- MY IT HERO
Viwe - very fast no sufficient service really impressed with how fast he was. Will recommend him anytime. He said he will call me back just now and he did He actually delivered. Thanks A MILL
19 mai 2025
Avis spontané
Réponse de 1-grid
Hi Riaan,
Thank you for sharing your positive feedback.
We're so delighted to hear we provided a 5-star experience that that was fast, efficient, and delivered what you needed today!
We’ve passed along your gratitude to Viwe and will celebrate him for his dedication to assisting you, and for delivering customer service excellence to you.
Thank you for being a valued part of the 1-grid family, and may you enjoy the rest of your day.
We look forward to delighting you again in the future.
Warmest regards,
The 1-grid Team
I'm delighted with the support I've…
I'm delighted with the support I've received - I had to do some domain transfers and get things set up and 1-Grid were very helpful and patient with me. Everything is working as I wanted it to, so it's a win for me.
2 mai 2025
Avis spontané
Réponse de 1-grid
Hi Ewald,
Thank you for sharing your positive feedback.
We're so delighted to hear we provided a 5-star experience.
We’ve passed along your gratitude to the Team and will celebrate them for their dedication to delivering customer service excellence to you.
Thank you for being a valued part of the 1-grid family, and may you enjoy the rest of your day.
We look forward to delighting you again in the future.
Warmest regards,
The 1-grid Team
Excellent Technical Support from 1-Grid
I would like to compliment your excellent technical support employee, Richard van Diemen for helping me solve the technical problems with my web page. Richard was very pleasant and patient to deal with. He explained everything very well and his advice was good.
Congratulations to 1-Grid for having such an awesome, helpful and knowledgeable employee in their technical support department. What a pleasure it was to deal with him, especially when having to deal with irritating and frustrating problems.
I certainly would recommend Richard to anyone who needs technical support in future.
Great job 1-Grid!
9 avril 2025
Réponse de 1-grid
Hi Sue,
Thank you for sharing your positive feedback, and we're so happy to hear that your technical issues have been sorted.
We're delighted to hear we provided a 5-star experience.
We’ve passed along your gratitude to Richard and will celebrate him for his dedication to delivering customer service excellence to you.
Thank you for being a valued part of the 1-grid family.
We look forward to delighting you again in the future.
Warmest regards,
The 1-grid Team
Réponse de 1-grid
Hi Derek,
Thank you for sharing your positive feedback.
We're delighted to hear we provided a 5-star experience.
We’ve passed along your feedback to the Team and will recognise them for delivering customer service excellence to you.
Thank you for being a valued part of the 1-grid family.
We look forward to delighting you again in the future.
Warmest regards,
The 1-grid Team
1-grid is an absolute nightmare
1-grid is an absolute nightmare. For weeks, they blatantly ignored my urgent business needs, resulting in a significant five-figure financial loss and the irreparable damage of client relationships. Due to them not being able to deliver even basic webhosting or net stability for WEEKS it had a tremendous impact on my business. Yet they demonstrated a complete and utter disregard for my business and my time with their totally non-existant and non-interested "customer service"
I endured 52 hours of agonizing hold times and relentless re-dialing, while also sending 62 emails (which were either not answered ot filed as "resolved"), a testament to their complete lack of any communication. Calls were abruptly terminated, inquiries were dismissed, and legitimate requests/complaints were falsely marked as "resolved." Their attempts to coherce me into manipulating online reviews further expose their unethical practices.
The company's management structure is shrouded in secrecy, and any attempt to escalate issues was met with plain refusal. Their customer service is not just poor; it's non-existent. They consistently lied, refused to acknowledge their errors, and displayed a complete lack of accountability. From the CEO down, there is a pervasive culture of unprofessionalism and disrespect.
This isn't just a bad experience; it's a cautionary tale. 1-grid turned out to be a dangerous, costly and ethically questionable identity for my business that values integrity and client trust. They operate with a level of shadiness that is both shocking and unacceptable. Avoid them at all costs if you value your business (and yourself). Even cancelling my hosting etc with them was turned into a big song and dance - what a difference it makes since I am with a reputable service provider now.
24 janvier 2025
Avis spontané
Réponse de 1-grid
Hi Heike,
Thank you for reaching out and raising your concerns.
We have escalated a request to our Support Team to address your concerns and reach out to you.
Best regards,
The 1-grid Team
Viwe from 1-grid assisting me with… exellence service
Viwe from 1-grid assisting me with challenges on my email to my satisfaction . i was impressed by his professionalism , diligence and patience.
I really had a pleasant experience .
26 mars 2025
Avis spontané
Réponse de 1-grid
Hi Fezile,
Thank you for sharing your positive feedback.
We're delighted to hear we provided a 5-star experience.
We’ve passed along your gratitude to Viwe and will celebrate him for his dedication to delivering customer service excellence to you.
Thank you for being a valued part of the 1-grid family.
We look forward to delighting you again in the future.
Warmest regards,
The 1-grid Team
Found Richard competent and well…
Found Richard competent and well informed. Solved my problem within minutes, whereas the person I spoke to yesterday assured me it was a server that they were working on. Told me to wait, it will rectify itself. Well, it did not rectify itself, it needed Richard to solve the problem.
20 mars 2025
Avis spontané
Réponse de 1-grid
Hi Hennie,
Thank you for sharing your positive feedback.
We're delighted to hear we provided a 5-star experience.
We’ve passed along your gratitude to Richard and will celebrate him for his dedication to delivering customer service excellence to you.
Thank you for being a valued part of the 1-grid family.
We look forward to delighting you again in the future.
Warmest regards,
The 1-grid Team
The service and support at 1-Grid has…
The service and support at 1-Grid has improved dramatically. I have had the most incredible service recently with a super complicated issue. Everyone I spoke to was informed and really helpful. Peter in Domains was excellent and went way beyond his call of duty. I am impressed after years of massive frustration. It's wonderful to see a company improve so much around their support.
1 mars 2025
Avis spontané
Réponse de 1-grid
Hi Kay,
Thank you for the 5-star rating, it is much appreciated along with your continuous support.
We'll be sure to recognise Peter who assisted you for his commitment to customer service excellence, and shout out to the Team as well!
We hope that you have an amazing day further.
Warmest regards,
The 1-grid Team
Requested Social Media Review - Its not good
1-Grid asked me to go on social media to post about my experience and to use the names of the support staff.
Vinzenzo, Pamela and Geraldo all made multiple promises to migrate my domain to a new package. This has still not happened over 2 weeks despite 4 separate assurances that it would be done imminently.
Now their mail server for that domain is down.
Utterly useless service
20 mars 2025
Avis spontané
Réponse de 1-grid
Hi Tortart,
We’re deeply sorry to hear about your experience. This is not the level of service we strive to provide, and we apologise for the frustration this has caused.
We have taken your feedback very seriously, and escalated a request to our Support Team to reach out to you to address your concerns with you.
Best regards,
The 1-grid Team
Excellent service - again. Can be relied on
Excellent service, been with them many years and it is always a good experience dealing with them
Thank you for today's assistance, speedily resolved
18 mars 2025
Avis spontané
Réponse de 1-grid
Hi Chris,
Thank you for sharing your positive feedback.
We're delighted to hear we provided a 5-star experience.
We’ve passed along your gratitude to Linda and will celebrate him for his dedication to delivering customer service excellence to you.
Thank you for being a valued part of the 1-grid family.
We look forward to delighting you again in the future.
Warmest regards,
The 1-grid Team
Thanks very much Toto for drawing up…
Thanks very much Toto for drawing up and sending me a helpful tutorial for the next time I have the same issue
12 mars 2025
Avis spontané
Réponse de 1-grid
Hi Newbie,
Thank you for sharing your positive feedback.
We're delighted to hear we provided a 5-star experience.
We’ve passed along your gratitude to Linda and will celebrate him for his dedication to delivering customer service excellence to you.
Thank you for being a valued part of the 1-grid family.
We look forward to delighting you again in the future.
Warmest regards,
The 1-grid Team
1-grid stays the best.
I have received the best service in helping me to set up my mail with 1-grid by #Selma Benyamen. Well done and thank you.
27 février 2025
Avis spontané
Réponse de 1-grid
Hi Johan,
Thank you for sharing your positive feedback.
We're delighted to hear we provided a 5-star experience.
We’ve passed along your gratitude to Selma and will celebrate him for his dedication to delivering customer service excellence to you.
Thank you for being a valued part of the 1-grid family.
We look forward to delighting you again in the future.
Warmest regards,
The 1-grid Team
Firstly I commend the agent
Firstly I commend the agent, Mr Toto Kandjimi, who assisted me. He was very patient with me and guided me wonderfully till I got my issue resolve. In addition he tested the results several times with to ensure the system works okay.
26 février 2025
Avis spontané
Réponse de 1-grid
Hi Lita,
Thank you for sharing your positive feedback.
We're delighted to hear we provided a 5-star experience.
We’ve passed along your gratitude to Toto and will celebrate him for his dedication to delivering customer service excellence to you.
Thank you for being a valued part of the 1-grid family.
We look forward to delighting you again in the future.
Warmest regards,
The 1-grid Team
A billing issue was resolved fast
A billing issue was resolved fast. Thanks team!
14 février 2025
Avis spontané
Réponse de 1-grid
Hi David,
Thank you for sharing your positive feedback.
We're delighted to hear we provided a 4-star experience.
We’ve passed along your gratitude to the team and will recognize them for their dedication to delivering customer service excellence to you.
Thank you for being a valued part of the 1-grid family.
We look forward to delighting you again in the future.
Warmest regards,
The 1-grid Team
1grid is absolutely useless
1grid is absolutely useless, email hosting is a disaster ... they lost my emails and have been struggling for three days to restore.. i use it for business so its been a disaster ,
14 février 2025
Avis spontané
Réponse de 1-grid
Hi Prakash,
Thank you for your feedback. We're sorry to hear your experience has been less-than-satisfactory.
We have escalated the matter urgently for our team to investigate and they will be in touch shortly.
Kind regards,
The 1-grid Team
Whenever I have an issue with my…
Whenever I have an issue with my domains, I email the host, and they respond swiftly; this time, I had what I think is a significant issue, and they assigned someone to phone me.
That person was Selma Benyamen, and she was invaluable. She guided me thoroughly for two days, which were two different sessions, each one enough until she made everything okay.
I thank you for your patience, experience, and job well done.
Ahmed Abdi
14 février 2025
Avis spontané
Réponse de 1-grid
Hi Ahmed,
Thank you for sharing your positive feedback.
We're delighted to hear we provided a 5-star experience.
We’ve passed along your gratitude to the team and will recognize them for his dedication to delivering customer service excellence to you.
Thank you for being a valued part of the 1-grid family.
We look forward to delighting you again in the future.
Warmest regards,
Great Services from Richard Adam
Richard took his time , step by step to look at possible problem that we may face with our emails. He then looked at the back end on grid hosts side and found a problem there. He further went on to any desk and then got onto my lap top to set up the email address on my outlook. he did not rush the services and ensured that our company emails were up and running again.
10 février 2025
Avis spontané
Réponse de 1-grid
Hi Jermaine,
Thank you for sharing your positive feedback.
We're delighted to hear we provided a 5-star experience.
We’ve passed along your gratitude to the team and will recognize them for his dedication to delivering customer service excellence to you.
Thank you for being a valued part of the 1-grid family.
We look forward to delighting you again in the future.
Warmest regards,
Worst service I EVER experienced
Worst service I EVER experienced. I lost thousands of Rands with my webpage not being accessible due to your server problems and your staff not being interested to assist for 12 DAYS !!!!!!. I spent hours on the phone waiting for the calls to be picked up, then dropped, then not returned - it is INSANE. Ended up changing hosting and domain - the service is beyond shocking. No one cares - and it only affected MY pocket.
I have sent them my concerns and details a total of 16 times !
20 janvier 2025
Avis spontané
Réponse de 1-grid
Hi Heike,
Thank you for contacting us. We're sorry to hear you've had a suboptimal experience. We've sent you a request for your information. Please send us your contact details and we will escalate your query to our Support Team.
Kind regards,
The 1-grid Team
Quick and speedy support
Quick and speedy service from the support team helped me get my domain up and running.
4 février 2025
Avis spontané
Réponse de 1-grid
Hi Rio,
Thank you for sharing your positive feedback.
We're delighted to hear we provided a 5-star experience.
We’ve passed along your gratitude to the team and will recognize them for his dedication to delivering customer service excellence to you.
Thank you for being a valued part of the 1-grid family.
We look forward to delighting you again in the future.
Warmest regards,
Great Customer Service on a Weekend
Richard PATIENTLY listened to my questions and efficiently solved each issue I had.
What an absolutely pleasant experience.
1 février 2025
Avis spontané
Réponse de 1-grid
Hi Lindie,
Thank you for sharing your positive feedback.
We're delighted to hear we provided a 5-star experience.
We’ve passed along your gratitude to Richard and will recognize him for his dedication to delivering customer service excellence to you.
Thank you for being a valued part of the 1-grid family.
We look forward to delighting you again in the future.
Warmest regards,
The 1-grid Team
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