1-grid Avis 1 282

For going above and beyond the call of duty - THANK YOU,Joseph Mubwandarikwa

Richard was excellent in solving my issue. Friendly and highly capable. Thanx Richard

I very rarely use social media to voice my contempt at businesses who fail to deliver any service whatsoever, but this company deserves mentioning. I have had a domain parked with 1-Grid for a few months while my company built a web presence in South Africa. A week ago I requested that the domain to be transferred to another hosting provider & to date this request has gone unattended by 1-Grid. I have contacted their support and the apathy to my questions as to why this had not been actioned, is something I have not experienced before. I was told that there was a 5 day validity to the request and as the request was now 6 days old, I should request the domain transfer again with my new web hosting provider. No accountability for their inaction has been taken whatsoever!! My advice to any executive/ decision maker of a business, is to avoid this provider at all costs & look elsewhere for a reliable service.

Thanks a lot Selma Benyamen for the great service and patience.

Use 1-grid if you are on a budget and do not care much about uptime and reliability. If you have a small bed and breakfast and answer mails once a day then they are the ones for you. If you require rock solid hosting with 100% uptime, reliable email service that does not go down once a month and a spam system that does not block legit mails and let dodgy ones through then best to carry on searching elsewhere. I have been with them for over 10 years and am finally moving on after putting up with years of issues and an appalling support just because they are cheap. Support is good yes you will see from other reviews.. when you get an answer ... but mostly you wait a few days and have to follow up most of the time. I have a lot of websites to move so its going to take my December time off to make it happen but it will be worth it to not have to constantly apologise for another companys bad service. My company is better than this. I have higher standards than having a supplier like 1-grid.com

I am compelled to share my deeply disappointing experience with 1-GRID, which has left me shocked and dismayed by their approach to handling critical issues. On November 1st, my team launched a new website for parentinghub.co.za. By November 4th, I reported persistent 502 errors and followed up with a call to ensure swift resolution. I was told the issue was related to the CDN, and IPs would be whitelisted to fix the problem. I was promised a follow-up call to confirm the website's stability—this never happened.

On November 5th, after discovering that the issue persisted, I called again at 10 a.m. The support team's response was a dismissive repeat of the previous day's assurances without verifying the website status. I insisted on feedback within an hour and was assured of a call, which once again did not occur. To my dismay, at 12:30 p.m., an old backup of the site was pushed live without notification or my consent. I spent hours trying to get through to the PRO support line with no success. The irony? I called from another device while my first call sat in queue, and it was answered within a minute. This speaks volumes about their queue management and prioritization.

When I finally managed to speak to a representative, they were unaware that an old backup had been restored until I pointed it out, suggesting they clear their cache. To be told that I should have a backup ready, while they denied any prior action to push the old site live, was both infuriating and unprofessional.

Throughout this ordeal, my emails went unanswered, calls were not returned, and promises were broken. Even after a late call confirming the correct backup would be restored, I received no further updates. By morning, my husband managed to restore the new site independently, and we are now handling backups ourselves to avoid further damage.

The most disturbing part is that, despite the severity of their mishandling, 1-GRID has failed to follow up with me, take accountability, or provide an incident report explaining their actions. Their negligence has caused significant income loss, stress, and damage to my business reputation. I paid premium fees for service and support, only to be met with careless mistakes and empty promises.

I cannot in good conscience recommend 1-GRID to anyone seeking reliable hosting or support. Their lack of professionalism and accountability during this crisis has left me with no trust in their services. If you value your business and peace of mind, look elsewhere.

1. Unauthorized Debit Orders and Billing Discrepancies
In recent months, the Company has unlawfully debited my account for services neither requested
nor authorized. In particular:
• The Company charged my account for domain names that were checked solely for
availability but not confirmed for purchase. This was a clear act of misrepresentation.
• Upon raising this issue, the Company’s response has been dismissive and has failed to
resolve the matter satisfactorily, disregarding my request for reimbursement of these
unwarranted charges.
As a result, I was compelled to cancel the debit order authorization on my account. Despite the
Company's claims, I have consistently met my payment obligations without incident until these
unauthorized debits occurred.
2. Breach of POPIA Through Unauthorized Disclosure
Most critically, a third party reached out to 1 Grid regarding a domain under my management
(!#$%^.co.za). In violation of Section 9 and Section 11 of the POPIA, your team disclosed
details of my account status without my authorization, stating that my services had been suspended
due to non-payment. This disclosure was unlawful, given that:
• The information was disseminated to an individual without proxy rights or any legal
authorization to access my account information.
• The disclosure of such sensitive details directly contravenes my rights as a registered data
subject and the owner of these domains, as outlined in the POPIA.

This unauthorized release of information has not only breached confidentiality but has also damaged
my reputation with a client, leading to a direct financial impact on my business. Customer has
requested cancellation of services with my Company.

I had a query regarding my package. Lance attended to me. He called me, identified himself and helped resolve my problem. He was very professional, thank you Lance

LITERALLY THE WORST COMPANY TO EVER DEAL WITH - ABSOLUELY USELESS!

SIGN UP WITH THEM IF YOU WANT YOUR EMAILS OFFLINE FOR HALF THE MONTH!

Richard was competent with resolving my problem

Richard is such a calm and professional when he assisted me with my problem. He is a gem for your company. Keep up the good work Rich.

Richard was a very big help as I dont know ANYTHING IT related!! 6/5 stars

Thanks to the teams especially Mr. Lance he did exceptionally well to assist me. He called to check on me until the problem was resolved and I will one to take the thanks him and advice others to take the work so seriously like Mr. Lance.
My website is secured now and everthing is going well now. The company is so lucky to have him in the team.

Richard - Fast and very professional

A big shout out to Joseph Mubwandarikwa @1 Grid for the excellent service he provided in effectively sorting out my domain entanglement. Bro, you have star power 💪 😊 ⭐⭐ ⭐⭐⭐. Your company can be proud of someone like yourself who's a great example of competence with a smile 😊.

Richard
Dit was nou 'n fees om met Richard te praat. Vriendelik en probleem was vinnig opgelos, want die ticket wat ek gelog het, is nie replay nie so ek was baie moedeloos.

Baie dankie Richard jy het'n tevrede klient.

Groete

Sunette

I recently had an outstanding experience with Angus. From the moment I reached out to 1-grid, Agnus was incredibly friendly and attentive. He took the time to understand my issue and assisted me beyond expectation.
Whenever I had a question, he responded promptly and thoroughly, making me feel valued as a customer. I appreciate going above and beyond to ensure satisfaction.

Richard, my super star thank you

Richard, was extremely professional and fast and patient in assisting me with my email account. Richard made sure he answered all my questions that I didn't understand and I am happy to give Richard 5 stars.

Richard was very helpful and explained everything clearly. The wait for someone to answer took long but Richard was helpful.