100-percent.co.uk Avis 

1 star is too much.

I ordered an item, and didn't hear anything for a while. In that time I contacted this company to cancel it (I was worried they would just never send), in fact I requested this twice.

They finally decided to reply, saying 'the messages never came through' (I sent the messages on their website contact form so this is utter bullsh*t), and because of this excuse, it was deemed 'too late to cancel' and that I would have to return the item and cover the return postage fees out of my own pocket.

Definitely avoid this dodgy lot.

I ordered a limited edition vinyl together with a signed pre-order from the Passenger Official Store, operated by 100% (100-percent.co.uk). What followed was months of silence.

No proactive updates. No transparency. I had to chase customer service myself to find out what was happening. I was first told the item would arrive shortly. Days later, an automated message claimed it was actually out of stock due to a stock count issue.

This means they either did not know their own inventory, or gave incorrect information to a paying customer.

After several months of waiting, the limited edition item could suddenly not be supplied at all. There was no meaningful apology, no compensation, no gesture of goodwill — just a basic refund as if keeping customers waiting for months is normal practice.

The most concerning part is the complete lack of accountability. If you sell limited edition products and take customers’ money upfront, you should at the very least communicate honestly and take responsibility when things go wrong.

This experience showed poor stock management, poor communication, and poor customer care.

Buyers should think carefully before ordering limited or pre-release items here.

Zero stars. Took money in 28th November, failed to deliver and do not answer emails. Dispute raised via bank.

Where's my product and why dont you reply to emails and messages

Shocking. Have been chasing my order for 20 days now, when I paid for 48 hour delivery. No updates or response from the company. Absolutely awful

Fantastic jacket
.. extremely well made, Toby, Bruno and Ana managed to sort my order before xmas. Very impressive considering they have just moved to a new warehouse. I can't recommend them enough. It's a shame not all companies aren't this good. Outstanding service i will definitely use them again
🌟 🌟 🌟 🌟 🌟... FANTASTIC

Very poor experience. They have been non-communicative, and I still have an outstanding order with them that they've not fulfilled, 23 days later after ordering. Really disappointing.