101domain Avis 746

Réponse de 101domain

15 août 2023

Hi Fern,

Thank you for taking the time to share your feedback and allowing us the opportunity to address your concerns. We deeply regret any misunderstanding that occurred about the refund you were expecting and the subsequent frustration it caused you.

Upon reviewing your case, we found that you had opened support tickets on the 7th, expressing your desire to cancel your .CO.TH domain registration due to the standard delayed registration time frame of 2 weeks. Our support representative promptly responded to these tickets, explaining that country domain extensions are not always instant like a .COM registration, and that we canceled your order as requested. Since it had been less than 24 hours since the purchase, we were able to void the transaction. However, there doesn't appear to be a time stamp indicating that you had read these responses.

We also noticed that you had opened additional tickets on the 11th and the 14th, reiterating your request for a refund. Our team once again responded, explaining that your payment had been voided the same day, therefore no funds were actually withdrawn from your account. We understand that your interactions with a different support agent on livechat might have caused confusion. Our support agent in chat was not fully informed of your situation and should have clarified the situation more effectively.

We will be taking your feedback seriously and implementing measures to ensure better communication and support in similar situations in the future.

If you still have any questions or concerns, please do not hesitate to reach out. If given the opportunity to work with you again we will do everything to make sure that your experience with us is a positive one moving forward.

Best regards,
101domain

Réponse de 101domain

13 juil. 2023

Hi Fred Moro,

Thank you for taking the time to share your feedback regarding your recent experience with us. We sincerely apologize for any inconvenience or confusion caused by the requirements for registering a .HU domain and would like to address your concerns.

Regarding the specific issue you encountered, we would like to shed some light on the unusual requirements for .HU domains that sound similar to well-known domain names or brands. In such cases, the registry mandates that the registrant complete a "Declaration of Good Faith" form within 30 days of registration. This declaration ensures that the domain will be used in good faith, adhering to the Domain Registration Rules, and avoiding any infringement on third-party rights or misleading use.

It is important to note that our FAQs section, located under other information, mentions that registrations for .HU domains are generally non-refundable. However, we understand the unique circumstances surrounding your situation and have decided to make an exception. We have proceeded with issuing a full refund to you.

We genuinely value your business and strive to provide the best service possible. It is our sincere hope that this resolution demonstrates our commitment to customer satisfaction. We kindly request that you consider revising or removing your review, as it would greatly help us maintain our reputation and allow us to continue serving you and others effectively.

Once again, we apologize for any inconvenience caused, and we appreciate your understanding in this matter. If you have any further questions or concerns, please do not hesitate to reach out to our customer support team, who will be more than happy to assist you.

Thank you for your understanding, and we look forward to serving you better in the future.

Best regards,
101domain