123helpme Avis 

I have made a subscription for a month of 9,99 euro, but then I see that 119 has been deducted from my account without my permission!!! I am furious! Customer support said that we aren't making refunds; they are scammers! Do not ever use this website!!

Was billed for the subscription on the 7th day of the trial. Although I had canceled, the payment was already pending in my bank. Customer service is very unhelpful.

This website was suggested to me when writing an assignment previously. I signed up for the trial and when it came to cancelling, as I did not want to pay the €29.95 a month that they charge, it would not let me do this on the website. I emailed customer service to cancel this and received no response, and then I was charged. I have now been charged for a second month despite asking to cancel. SCAM. The response I received from customer service said the reason I was charged was because the membership was not cancelled. I KNOW THIS. They are now refusing to refund my money. If I had forgotten about the membership I would take it on the chin and get over it however I have emailed multiple times asking to cancel and they haven't. This is their fault. Don't pay for this membership at all not worth the hassle to cancel.

This site can be useful for essay ideas, their example essays are a good way to see how other students have used similar material and I like to see how they organize it so I can make my own essays more coherent. Obviously don’t copy these essays as your own, they’re available online and easy to check for plagiarism. I can’t say anything about the essay checker and it’s effectiveness since I didn’t use it BUT I am kind of suspicious of it and think they may use essays they have checked as example essays, which you may not want because some honor codes prohibit publication of your work for others to use. Lastly, in order to cancel you can’t do so on their site; you must contact support to cancel. Support usually takes a day or so to reply. I didn’t realize I couldn’t cancel on the site, so when I requested cancelation via support request on the last day of my trial (but before the renewal period) they responded to me the next day. They said that their subscription is non-refundable but they did a “one time courtesy” and canceled the pending charge and subscription. I think that’s kind of predatory of them since there is no way to instantly cancel and I emailed them prior to my trial ending. The refund should not have been a courtesy but an expectation since I made it clear prior to renewal that I didn’t want to be charged further. If they don’t want to process refunds due to that delay, they need to make cancelation via subscriber account on the website an option, with no request involved. They could also offer a “hold” or “skip month” option in your account so you could pause your membership for any reason, including while you wait for them to get back to you about canceling. Plenty of other sites do this, hassle free cancellations make me more likely to return later. At this time even if I thought 123helpme would be helpful in the future, I wouldn’t use it for fear of them not canceling in time & choosing not to refund the charge. If someone emails or puts in a support request any time before the trial period ends, a cancelation and refund shouldn’t be questionable or a courtesy. It should be made abundantly clear that cancelation requires a support request 1-2 days prior to the trial end date… I believe it says you can cancel but doesn’t say how hard it can be.

TLDR: the example essays can be useful as a starting point in your own writing, I didn’t use the writing tool but they may be publishing essays that use it, and their cancelation process is a hassle and not in the consumers favor.

I would honestly give 4 stars if they changed their cancelation process.

My 13 year old son signed up for an account and cancelled immediately. 123helpme have so far taken over £90 from his account and there doesn't seem to be any way of cancelling the subscription. This is dishonest at best and fraudulent at worst. AVOID, AVOID, AVOID

Membership expired a day day earlier. Also website is pretty disorganized

READ THE TERMS AND CONDITIONS.
Some form.of online essay writing service used by my wife. Hidden somewhere in the acceptance is the old "a subscription will commence unless you cancel it"
She didn't notice it and I didn't see it until a couple of credit card statements later. Contact is via email only and you quickly realise that you aren't going to get any customer service, assistance or more importantly any of your hard-earned money back.