Optima Legal Avis 

Excellent service from Optima Legal. The team handled my remortgage efficiently and professionally from start to finish. Communication was clear, everything was explained well, and the whole process was smooth and stress-free. I’m very pleased with their service and would highly recommend Optima Legal.

Simple use of online portals, everything quick and easy to understand.

I had a brilliant experience the communication was very clear and easy to navigate the portal, any questions I had via email were responded to promptly.

all communication was very clear, easy to understand, easy to follow up on. I never had any problems at all.

Very pleased with the hassle free online system that allows me to submit documents, ask questions, and track every step of the remortgaging process. The regular updates and communications provided for an excellent experience. Thanks!

Really easy and straightforward. App / website works really well and they did exactly what they said they would when they would. Faultless

Can not fault the process. Quick simple and hassle free.

Kept up to date through the portal. didnt have to do anything apart from use the portal. Quick and easy.

Very good experience.

This is my second review, and unfortunately the situation has only got worse. It has now taken over three months to complete what should be a simple remortgage, and it has cost me more than £3,000 to date as a direct result of Optima's delays.

After my first review, Optima told me they had my documents and were "progressing my case." Since then I have received no update through the portal for three weeks. The only contact I've had from them at all was their reply to my previous negative review, not a single proactive message about the actual progress of my case.

I would genuinely have saved money by choosing a higher interest rate elsewhere rather than being required to use Optima, who were forced on me by Halifax as part of this process. I'll be raising this directly with Halifax, as I believe the service failures here are having a real financial impact on their customers.

Each time you call them it's always "happening this week". LIARS.

If anyone from Optima does want to help me - you have my details but I expect nothing.

Great service. No issues encountered. Would recommend.

Great all round service, super efficient and dealt with within timeframe.
Very happy customers.

Fast efficient service. Thank you !

I was originally quite nervous to work with an online based solicitor focused around using the portal, however they were genuinely a pleasure to work with. Much more communication and phone calls than any other solicitor I have worked with. They always kept me in the loop and very much kept on top of all activity and updates.

I have Really great experience with Optima Legal , Excellent service and very helpful .

Very efficient, easy to use portal

Did what was needed finished on time

Optima legal were great from start to finish. My remortgage with a new lender was seemless

Very hard to get hold of on the phone
waiting for money to come told it was there at 7:30 did not have it till 430
Completed very quickly