4TH DIMENSION LIMITED Avis 1 307

Bike delivered by Tony couldn't ask for a better service

Ist class service from Irina, made the whole process very easy.

Graham very prompt on time, very helpful good job

Great service, really pleased with the service, very good experience on the phone guiding me through my accident, clear and easy advise, Anita Patti my advisor was really helpful indeed, great service

Tony - Great service, from collecting and delivering my bike

Liam made the whole process simple and straightforward. What could have been very stressful was made very easy

Tony was excellent service, excellent communication, arrived on time, definitely 5 star

Graham dropped off courtesy bike. Talked through using instructions. Prompt and quick service.

Graham was great. Quick and easy collection

Dean was very pleasant and helpful. Thank you

4th dimension handled my claim on behalf of my broker. I was informed that I had 2 choices; The first being that 4th Dimension handle the seamless claim from picking the bike up, assessing and costing the repair work, liaising with the underwriter, carrying out the work and sending the bike back. The 2nd option was that I use my dealer and liaise directly with the insurer.
4th dimension sounded like a good idea but I queried how long it would take. The average period being 4 to 6 weeks as it was ‘quiet’ I was told.
The initial contact was very good up until the work being authorised. My insurer authorised the work in 48 hours so no delay there.
However, I have still not got the bike back some 7 weeks later and the ‘target’ date is 13th May. That will be 9 weeks for the work to be complete let alone getting the bike back.
The only explanation I have is that there is a delay in the workshop. All the parts were readily available ( I checked with my dealer).
I feel as though 4th dimension have sold their services under false pretences. They clearly have a back log that they can’t cope with.
The 2 star review is based on the service to date and I will update once I receive the bike back.
On another note…..
I escalated the matter 2 weeks ago and would be told that customer services would be in touch. Despite chasing, I have heard nothing.
UPDATE:
4th DIMENSION HAVE REPLIED TO THIS REVIEW SAYING THEY WILL PASS MY COMMENTS ON TO THE CUSTOMER RELATIONS TEAM. I WAS TOLD THEY WOULD DO THIS 3 WEEKS AGO. I STILL HAVE NO CORRESPONDANCE

Tony
Great guy,helpful and polite with good conversations
Excellent fellow
Collection was made easy by Tony
🤘🍻🤘

Called a few times so chase progress on my claim, eventually spoke to a chap named Graham (Engineer), I couldn't be more pleased at the service, Quick and easy, fair value for my bike which is stolen recovered and written off. Updates when it arrives back!

Dean was absolutely amazing kept me informed and was very polite and great

Dean was totally informal and very helpful with a human touch
5 stars

Was quick and early

So far so good,, well impressed with Lionel so far he's very informative, polite, knowledgeable, friendly, has kept me informed on everything that's happening with my bike know complaints so far, keep up the good work. 2

Grayham Parkinson picked up the bike very nice bloke went through everything perfectly

Very welcoming, polite, helpful, chatty, lovely man. Rob G 33 was a delightful experience and a pleasure to meet.

Kept in touch through out the process. Answered every question professionally and quickly. Got to speak to like minded person who understood the position my accident had put me in. Great service.