Bike Assist Legal Avis 

Very good specialist in dealing with inshurance money

Brad Latham from Bike Assist was very professional and made the whole process very straightforward. My claim was dealt with quickly and efficiently.

They were very professional and helpful with my mums accident, with the support of recovering the bike, the claim end to end and the quickness of getting a pay out was appreicated.

Brad was friendly and helpful and claim was closed nice and quick

Abdul Raheem went over and above just to make sure everything was okay…brilliant professional work

What a brilliant service everything dealt with very effectively and with very little involvement from me which is just what you need under these circumstances

I had an excellent experience with Abdul Raheem. He was very professional, friendly, and helpful throughout the whole process. He explained everything clearly and made sure I understood all the options available. His service was quick, reliable, and stress-free. I’m very happy with the service and would definitely recommend Aslam to anyone looking for insurance.

Very happy they recovered not just full advised amount for various damaged items but also the interest on it. Process was very drawn out by 3rd party and Bike Assist stuck to it continued to follow up. This all when the total amount wasn't big also so very happy. Dylan was very professional and communicative and got the best resolution. thanks

I authorized this company to settle my case on my behalf. They later told me that the other party had stopped responding, but since then communication has been extremely poor.

They take a long time to reply, and when they finally do, they fail to provide clear or meaningful updates. I have been left chasing information with little transparency about what is actually happening.

Very disappointing customer service. I expected far better communication and professionalism throughout the process.

The Team at Bike assist were very helpful very friendly and very efficient extra thanks to Kylie Burgess. She kept me informed and pushed through the Claim to completion thank you.

Wayne looked after my case. Was polite and helpful in terns of communication. I called myself every couple of weeks just to see if there was any progression and was easy to get through. If unavailable I received a call back.

Thanks Wayne and Bike Assist

Very helpful throughout this traumatic experience. Thank you Chris Hill, Philip Watson and Katrina.

I have had such a bad experience with BikeAssist. It has been two and a half years since my accident, and it’s still not completed.

It all started promisingly. I had a call from someone to decide what type and size of claim I was looking at, and with my combination of missed earnings, injury, surgery and a lifetime of having a metal plate in my wrist, I was assured that my claim should be high and that we should go for the traditional hourly method rather than a quick claim.

But after surgery and recovery, and then visiting a specialist to decide how life-changing things will be and how much my claim should be… It all went quiet. And then I was offered an amount that fairly covered my lost earnings.

I was told to reject it, which I did, and to chase a higher number. We did that a few times to no avail until I gave up and accepted the original figure, just to get this over and done with.

After I asked to settle. I was met with 8 weeks of being ignored, even though I emailed every Monday for an update,

I decided to then email, and copy in each member of bike assist, I had an email for… I got a reply in 7 minutes from the guy who ignored me for two months.

He then claimed he hadn’t settled my account and had been “working hard in the background” to get me a higher amount, and that because it’s now been so long, the low figure I accepted had now expired.

He said he was chasing them.

But has now ignored another 4 weeks of requests for an update.

So I still have no idea where my claim is at, and I can’t get a reply with information.

If you are with bike assist, and you do have to make a claim. Just make sure you keep on them, and if you get landed with Simon Pollard… he’s not the guy for you.

Had a great experience with bike assist, very helpful through everything over the past couple of years that I have been involved with them. I would like to make a special mention of Shabeena who has been a star through out my experience!

I cannot fault Bike Assist, my claim was sorted swiftly and I am back on the road now. Fiona called me personally on many occasions to let me know how my claim was going. Very good service all round.

Really friendly professional team who feel as though they actually want to help you. Good communication with Kevin Edgar and the team always at the end of the phone to answer any questions and resolve any issues.

They provide good services and expert in handling cases im satisfied with then

The service has been first class throughout, with consistent and timely communication, and a perfect resolution to the claim.

Bike Assist was clear and honest while they were dealing with the storage of my bike, helped with every phone call I was happy with service given.

The process was made very straight forward by Brad Latham. Talked me through the claim process and after just a week had resolved the claim after a motorcycle accident.