4TH ARQ Avis 

I ordered a few half zip jumpers as I wasn’t sure what size to order. I returned two of them that did not fit, and had to pay £20 to return them from the uk. They 4th Arq never paid the customs fee on their end as they are based in Ireland. I contacted Royal Mail and they said that 4th Arq should have accepted it as it was a return to the country from what it came from. I have emailed 4th Arq multiple times and they ignore every email. They are an awful company for customer service.

Terrible company, I emailed the company after making a large purchase. I got no answer to my email, all I got was an auto-reply email telling me I cannot cancel or amend an order once it has been placed, this includes, change of address, multiple delivery charges, sizes & colour. I emailed them several times and they never got back to me. When my order was incorrect and I returned it to their address I did Not receive a response to my many emails and didnt get a refund. Who runs a company this way? They are NOT contactable by phone, DO NOT BUY FROM THIS COMPANY!!

Very poor service. Have emailed 5 times in relation to refund for returned items. Get automated response and no one willing to help! Very frustrating!

Terrible customer service. I have emailed your support email and twice - on the 31st December and again on the 21st February. I have had no reply. Both of these emails are regarding help with a return and I have received no reply. Would really appreciate someone contacting me to arrange my return as guidance on the website you provide is not sufficient for an England > Northern Ireland return.

The delivery and return costs are a joke. Ordered a fleece based on their website size chart and it was massive. Decided to return it and it cost me £10. If I had wanted to order the smaller size I would have been charged £5 delivery and would have been out more money again if return needed. Still haven't received my refund for the one I sent back. Really puts me off the company, even though the fleeces are beautiful. Also sent the company a private message through social media and never responded even though it's been read.

They somehow duplicated my order and I still haven’t received either of them. The orders were made mid January, when I track them it says they are in Leicester somewhere. I have contracted customer services early Feb got an initial response saying they will look into it and now not responding. Terrible service. Would not buy from there again

I have ordered and returned items twice from 4th Arq and both times I have had to chase up my refund via multiple emails to customer service despite the tracking confirming they were received weeks prior. Looking at the reviews it looks like many other customers have experienced the same. It seems their method of processing returns and general customer service is a mess. Not a good way to do business and attract returning customers. It has put me off ordering online again which is a pity as some of the pieces are lovely.

First time wearing my new leggings. I really liked the strong quality material but they just don’t stay up. Keep slipping down as I move. Could not wear these doing any long walks / exercise, because I would be pulling them up all the time. Such a pity. I would have returned them but unfortunately I had removed the tags

Very surprised at the reviews saying good quality …. Perhaps they are reviewing prematurely before washing the item a couple of times? My fleece has gone very bally and just looks old and warn out after a handful of washes. I would say it’s bad quality!

I love these jumpers so comfy and when u order they don’t be long until they arrive

Mistakes happen it’s how a business deals with it, ignoring the issue wouldn’t be my go to but seems to be how you operate as a business.

Ordered my baby blue half zip on Wednesday 5th February and it arrived today Friday February 7th. 2days delivery!! Brilliant service. The quality of these fleeces are unbelievable, so so cosy and warm and really nice fit aswell. For the record if anyone if wondering about sizes, i wear a size 16 and the Size Large is perfect for me. I still have lots of room in it. Definitley reccommend buying the half zip fleeces!

I’m so surprised the amount of people wearing these fleeces. They are absolutely crap quality for the price, they look grubby very quickly. The Dunnes fleeces are similar and for €15, wash a lot better!!

Stock is actually dreadful for this brand. Products are always out of stock. Really need to speed up the restocking process! Seems to be an ongoing issue with them.

I recently purchased the 4th arq leggings, first impression was the quality was insane and loved the thickness and colour but they do not stop falling down. I can literally only take a step or two without having to stop and pull them up. I have worn them twice around the house and they are so bad that I cannot even stay in them. For the price I would expect alot better. Would definitely not repurchase and would not recommend to anyone. There are a lot better brands for a fraction of the cost that hold up way better.

Sent back item confirmed via tracking it was received no refund given. No response to email no response to messenger only automated. No way to contact them and they won’t respond to emails

Customer service is so bad! Ordered a gift for my sister in law 9th of December. They emailed me the following week saying they were still working on my order. Once I hadn’t recieved it I emailed them several times and waited for over three weeks for a response. They then proceeded to tell me my email wasn’t connected to any order they had. When I sent my information across. A few days later they told me they couldn’t fulfill my order and refunded me. The jumper is still showing in stock online. I will never order again from this company so disappointed.

Extremely poor service!
I have ordered many pieces from this clothing brand over the years but in November I ordered a jacket which was too big for me. So I used there returns portal through a post to send it back. Even though my tracking number tells me it was returned back to there warehouse on the 20th of November. I’m still waiting for my refund. Three emails later to there Customer care & no response. Very poor service will definitely not buy another piece of clothing from this brand!! Very disappointing

Normally love 4th arq leggings but the new line material is really thick which i wouldnt have a problem with but they keep falling down as i walk very annoying safe to say i wont order the leggings again, same size as my usual so not the case there too big