Have purchased from this company several times but this will be my last. I placed an order on 16th September and despite paying delivery charges this order hasn’t moved. I’ve emailed the company but n... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
While there was an error in the order, the item purchased was actually unavailable, the customer service was super. All queries dealt with in a really prompt and clear way. We were also compensated fo... Voir plus
L'entreprise a répondu
Ordered my baby blue half zip on Wednesday 5th February and it arrived today Friday February 7th. 2days delivery!! Brilliant service. The quality of these fleeces are unbelievable, so so cosy and war... Voir plus
Ordered a couple of times, deliverey is so slow. Was disappointed at the colour of half zip, meant to be soft sage looked dirty grey, fit was way too big and not good quality Returned and still wait... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
4TH ARQ is a premium lifestyle brand, that celebrates every body. Our mission is to create an everyday uniform that makes you feel your best, and look great. We firmly believe the paradigm has shifted and fashion as an expression of personality, and the way in which we consume it, has changed.
Coordonnées de contact
Irlande
- 4tharq.com
3,9
Bien
5 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Les gens ont aussi consulté
Atrocious Comapany
Ordered on 11th Nov - item was in stock, and no sign of delivery! Several emails sent and eventually 2 weeks later get an email to say problem with the Warehouse and they will issue a full refund!!! Still waiting for it!! Got an email to say they issued a refund of €4.95!!! it should be €44.95!!! They say they would offer a 20% discount. Would never order off them again.... can't see how they are in business.... very disappointed! I'm just sorry that I didn't read the reviews first...
11 novembre 2024
Avis spontané
Réponse de 4TH ARQ
Hi Maria, we understand your frustration with the delay and eventual cancellation of your order. We sincerely apologize for the inconvenience and the lack of communication regarding the warehouse issue🖤Team 4TH ARQ
Great company
My package arrived with items missing, I emailed costumer service and they sorted it for me straight away. The costumer service was excellent, thank you 😊
26 novembre 2024
Avis spontané
Réponse de 4TH ARQ
HI Clare, we're so glad to hear your issue was resolved quickly and that you had a positive experience with our customer service team.
Team 4TH ARQ🖤
Personally would never again order from…
Personally would never again order from them! I ordered a half zip hoodie the colour and size both in stock or else I wouldn’t be able to order to I made my online purchase paid for it, mind you from an Irish address from an Irish company within Ireland so laughable so 7 days later and still no shipping email was never once told until I’d to send several emails contact them on social media and leave comments before I was told that the ware house couldn’t fill my order and they’ll send me my refund with a pathetic 20% discount! If I could give zero stars I would Rosie Connolly you need to do better
18 novembre 2024
Avis spontané
Réponse de 4TH ARQ
Hi Sandra, we understand your frustration with the delay and eventual cancellation of your order. We sincerely apologize for the inconvenience and the lack of communication regarding the warehouse issue🖤Team 4TH ARQ
Place an order 1 month ago and 5 email…
Place an order 1 month ago and 5 email sent with no response very poor customer support
16 octobre 2024
Avis spontané
Réponse de 4TH ARQ
Hi Lee, we sincerely apologize for the inconvenience and the delay in communication. We appreciate you bringing this to our attention and giving us the opportunity to improve. We hope to regain your trust in the future🖤 Team 4TH ARQ
DO NOT BUY FROM THIS PLACE
OFFERED 24 hours early access to the black friday sale. We got access but there are no discounts.
So I emailed only to get an auto respose to say that it will take 72 hours to get a response. NO CONTACT NUMBER NO LIVE CHAT NO SUPPORT.
What kind of company in 2024 leaves their customers with no recourse. The CCP have guidelines on this kind of "sale" seems like one big scam to me, but since there is no one from the company to speak to, I'll just have to make my voice heard through all the social media platforms. DISGUSTED
21 novembre 2024
Avis spontané
Loved these tops when they first came…
Loved these tops when they first came out but quality is terrible now I have no idea why. I have had to return a recent order... and as for returns, absolute disaster, you'll be waiting about a month to get any money back. Very disappointing 😞
17 novembre 2024
Avis spontané
Réponse de 4TH ARQ
Hi, We're so sorry to hear about your disappointing experience with your recent order. We're constantly striving to improve, and your feedback is invaluable in helping us achieve that goal. We'll be reviewing our quality control measures and our returns process to see where improvements can be made.
Team 4TH ARQ 🖤
Réponse de 4TH ARQ
Hi Patricia, your review is greatly appreciated. We are sorry to hear this, if you want us to investigate this further please contact us at help@4tharq.com 🖤
Returns refused by customs.
My return has now been refused by customs in Ireland. I paid £15 to return a duplicate order which has now arrived back to me.
I haven't had any replies to my previous emails so if anyone has any suggestions to what I do next, please let me know.
8 novembre 2024
Avis spontané
Great selection of colors
Great selection of colors, easy order quick delivery. Love these fleece, the length the warmth and high neck! I just wish they had a pocket or 2 lol
15 octobre 2024
Réponse de 4TH ARQ
Hi Deirdre, we're thrilled to hear you love the fleece! We appreciate your feedback on the colour selection, easy ordering process, and quick delivery. We're always looking for ways to improve our products and will definitely consider adding pockets in the future🖤
Xmas pressie for my daughter so…
Xmas pressie for my daughter so hopefully she will be happy with it, not sure if she will be able to return if incorrect
7 octobre 2024
Réponse de 4TH ARQ
Hi Fintan, we appreciate you choosing our product as a gift for your daughter! We hope she enjoys it 🖤
Atrocious customer service procedure
I am very disappointed with this company. First time ordering, and they only shipped part of my order. I emailed them to find out where the rest of it is or at least where the refund for the unfulfilled item is. They only send out an auto-reply and I have yet to hear from anyone at 4thArq!! They have no phone number or chat for customers to get a hold of someone straight away, that is very poor customer service. On top of that their sizing seems off unless I received a defective item. I should've read the reviews first so I wouldn't have wasted my time AND MONEY with this company!
5 novembre 2024
Avis spontané
Réponse de 4TH ARQ
Hi Ida, your review is greatly appreciated. We are sorry to hear this, our customer service will be in contact 🖤
Réponse de 4TH ARQ
Hi Una, thank you so much for your feedback! We're delighted to hear you were happy with the speedy delivery and the quality of the garment 🖤
Love the half zip....I have loads of…
Love the half zip....I have loads of them.
Delivery is slow.
16 octobre 2024
Réponse de 4TH ARQ
Hi Sandra, we're glad you love our half zip, We're always working to improve our service and will take your comments into consideration 🖤
I placed my order
I placed my order. Never got a dispatch email and item hasn't arrived nearly 2 weeks later. I have ordered before and always had my purchase within a few days. Contacted customer service and still waiting on an answer. Hoping its resolved soon as I really love the products.
31 octobre 2024
Avis spontané
Réponse de 4TH ARQ
Hi Lynda, we strive to provide a seamless experience for our customers and apologize that this was not the case for you. We value your loyalty and appreciate your patience as we work to resolve this issue 🖤
Poor quality
Poor quality, ordered the ruby it was very thin and not like the others i have got before. it seems the quality is slipping in 4th.
27 septembre 2024
Réponse de 4TH ARQ
Hi Tina, we strive to maintain consistent quality, and we're sorry to hear that your experience did not meet your expectations. We appreciate your feedback and will take it into consideration as we continue to improve our offerings 🖤
Wonderful service from support team
My order seemed to have gotten lost in transit but to be fair to the team they sorted it out for me and I received my beautiful fleece a little late but very happy with my top 😀 thank you 4tharq for sorting this out for me
16 octobre 2024
Réponse de 4TH ARQ
Hi Jacinta, we appreciate your understanding and patience regarding the delay in your order. We're glad to hear that you received your fleece and are happy with it 🖤
Réponse de 4TH ARQ
Hi Lisa, thank you for your kind words! We're so glad you enjoyed the comfort, value, and speed of your order 💗
Simple to use webpage and quick service.
16 octobre 2024
Réponse de 4TH ARQ
Hi Markie, thank you for your kind words! We're thrilled to hear you found our website easy to use and our service quick. We strive to make the online experience as smooth and efficient as possible for our customers 🖤
Réponse de 4TH ARQ
Hi Laura, we're so happy to hear you're loving your purchases! It's wonderful to know you're receiving compliments on them. Thank you for sharing your positive experience 🖤
Réponse de 4TH ARQ
Hi Marta, thank you for your feedback and will use it to improve our customer service 🖤
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.