60YR Avis 90

Réponse : 60YR

11 juil. 2025

Dear customer, we're really sorry to hear that you haven't received the PUBG UC after making the payment. We understand your annoyance and concern.

We highly regard your feedback. Please send the order number of this payment. You can either send it to our after - sales email support@60yr.com or provide it to our online customer service.

Our online customer service will respond to you within half an hour. Once we get the order number, we'll quickly check our system to see what's going on with your order. This check usually takes about 20 minutes.

If it's a system delay, we'll expedite the process to ensure you receive the UC as soon as possible, typically within 1 - 2 hours. If there are issues with the payment verification, we'll work with the payment provider to resolve it. This might take up to 24 hours, during which we'll keep you updated on the progress.

Thank you for your patience and for bringing this to our attention.

Réponse : 60YR

4 juil. 2025

Dear Customer,

We are truly sorry for the frustration and disappointment you’ve experienced. It’s unacceptable that our team responded with repeated, unhelpful messages when you were trying to resolve an order issue—this is not the service we stand for, and we deeply regret falling short.

Your feedback is a critical wake-up call, and we’re taking this seriously. To fix this, we need to dig into your specific order details. Could you please share your order number? With that, we can pull up your transaction, understand the exact issue, and ensure it’s addressed properly.

We’d also urge you to reach out to our online customer service team directly. Once you share your order number, we’ll flag your case as a priority, assign a dedicated agent to assist you, and make sure you get clear, actionable updates—no more generic responses.

We want to make this right. Thank you for giving us a chance to show you we can do better.

Sincerely,
The 60YR Support Team

Réponse : 60YR

27 juin 2025

Dear customer, we truly understand your disappointment and frustration regarding not receiving the UC you purchased. We take your feedback very seriously.

First, please send the order number related to this purchase. You can either send it to our after - sales email: support@60yr.com or provide it to our online customer service.

Once we receive the order number, our online customer service will respond within half an hour. They will start by checking the order status in our system. This initial check usually takes around 10 - 15 minutes.

If it turns out that there was a technical glitch in the delivery process, we will immediately initiate the redelivery of the UC. We aim to complete this redelivery within 24 hours.

If there are any issues with the payment verification that led to the non - receipt of the UC, we will work with the payment provider to resolve it as soon as possible. This process might take up to 48 hours.

Throughout this process, we will keep you updated on the progress. Thank you for your patience and for bringing this matter to our attention.

Réponse : 60YR

17 juin 2025

Thank you for taking the time to share your thoughts with us. We’re truly grateful to hear that you found our service excellent, as delivering top-quality experiences is our top priority. However, we noticed you gave a 1-star rating, and we’re eager to understand how we might have fallen short of your expectations.

Your feedback is invaluable to us, and we’d appreciate the opportunity to learn more about your experience. Whether there was a specific aspect that didn’t meet your needs or a misunderstanding we can clarify, please don’t hesitate to reach out to our team at [contact information]. We’re committed to making things right and ensuring every interaction with us is worthy of a 5-star rating.

Thank you again for your honesty—we’re here to listen and improve.