60YR Avis 90

Réponse : 60YR

4 juin 2025

Dear user,

We sincerely apologize for the inconvenience caused by the delay in your coin order due to authentication issues. We understand how frustrating this must be, and we appreciate your patience as we work to resolve it.

Upon checking the order number YR6836fa2fd86d4 linked to your ID 24710945, we can confirm that your refund request is currently in progress. Our team is actively processing the refund, and you can expect to see the funds returned to your original payment method within the standard processing period (usually 3-7 business days, depending on your payment provider).

To prevent similar issues in the future, we recommend ensuring that your account authentication information is up to date. If you need assistance with verifying your account or have any other questions, please feel free to reach out to our support team directly.

Thank you for bringing this to our attention, and we hope to serve you better in the future.

Best regards,
60YR Game Platform Customer Service

Réponse : 60YR

Actualisé le 30 avr. 2025

We truly understand your disappointment and frustration. Paying for something and not receiving the expected service or product is extremely annoying, and we take your situation very seriously.

First, we'd like to ask you to check the order details in your account on our 60YR platform. You can find the order number there.

Next, please forward this order number to our dedicated after - sales email: support@60yr.com. Our after - sales team is standing by and will start investigating your case immediately upon receiving the order number.

We aim to resolve this issue within 48 hours. Our team will review the payment records and your UID verification to figure out what went wrong. If it turns out that there was an error on our end, we will ensure that you receive the appropriate service or a full refund, depending on the nature of the problem.

Once again, we apologize for this inconvenience. We value your feedback and hope that we can resolve this issue to your satisfaction, so that you can enjoy a seamless gaming experience on our platform.

Réponse : 60YR

18 avr. 2025

We're very sorry to hear that you've had such a concerning experience. We completely understand your unease and the red flags you're seeing. It's never okay for a service to demand such sensitive information in an unsecure or suspicious way.

Here's what we can do to help. Please send the order number for this BIGO purchase to our after - sales email: support@60yr.com. Our team will look into this matter with urgency.

We'll review the policies regarding this purchase and the requests made by BIGO. If it's found that these requests are not in line with our platform's security and privacy standards, we will take appropriate action. This may include negotiating with BIGO on your behalf to find a more secure and reasonable solution, or arranging for a refund if necessary.

We estimate that we can provide you with an update within 24 - 48 hours after receiving the order number.

Your security and satisfaction are our top priorities. We're committed to resolving this issue and ensuring that you don't have to face such uncomfortable situations in the future.

Réponse : 60YR

27 mars 2025

We're very sorry for the trouble you've gone through. We can definitely empathize with how frustrating this must be for you.

We want to fix this for you right away. Please send the order number, along with the proof that the recharge didn't go through as expected, to our after - sales email support@60yr.com.

Our after - sales team will start to review your case promptly. The review process will likely take about 1 - 2 business days.

If it's determined that the delivery was indeed incorrect on our end, we will either ensure the proper recharge is made to your account or issue a full refund, depending on what's most appropriate.

We understand that this situation has damaged your confidence in our platform, but we're committed to making things right and taking steps to prevent such issues in the future. Thank you for your patience while we work on resolving this matter.

Réponse : 60YR

27 mars 2025

We sincerely apologize for the extremely unpleasant experience you've had. We deeply understand your anger and frustration, and we take your feedback about our support very seriously.

Please don't give up on us just yet. We still want to make this right for you. Could you please send the order number related to this virtual bundle purchase to our after - sales email: support@60yr.com?

Once we receive the order number, our dedicated team will conduct a thorough and immediate investigation. This investigation should be completed within 24 hours.

If it's found that there was an error in delivering the virtual bundle, we will not only ensure that you receive the bundle promptly but also consider providing some form of compensation for the trouble and distress you've endured. If, for any reason, we are unable to provide the bundle, we will process a full refund to you without any delay.

We truly hope you'll give us one more chance to resolve this issue and regain your trust.