A1airportparking Avis 

Absolutely disgusting
We called 30 mins before arriving at Bristol airport to be told we didn’t have a booking, we had to prove via screen shots on what’s app, then after many calls and also having to pay extra car parking fees we had the car picked up by someone that had no clue what was going on.
I checked on my cars app on my phone to check where it had been parked, but got a message saying it was in deep sleep mode to save battery power, which worried us whilst we were on holiday.

We then landed in Bristol 2 weeks later, my husband called the parking people who said they had no booking for our car, after going round and round in circles we were told we would be met in 40 mins in the car park.

1 hour later and many calls to a1 parking we were still waiting in the short stay car park, it was 2am and freezing, we then managed to track the car on our app to 7 miles away, it then moved to an esso garage 5 miles away and stayed there for around 30 mins.
My husband called the contact number yet again, to be told our car had broken down and it was up to us to sort it!!! They jump started it and then got to the car park, we drove home with the car showing warning lights and struggling, then it wouldn’t turn on or lock, low and behold our battery had been drained and has cost us over £100 got a new one. This car had zero issues when dropped off it’s only 2 years old and in perfect condition

DO NOT USE THIS COMPANY
ABSOLUTELY DISGUSTING

Wow, I have not come across this level of unprofessionalism and bad customer service in a long time. AVOID AT ALL COSTS!! My fault for not reading the reviews before booking, otherwise I would not have gone anywhere near them. Even 1 star is too generous!
The website crashed the first time I made a booking, AFTER taking a payment, of course, but no confirmation email means I wasn’t aware this had happened. I’m still waiting for the elusive refund.
Still no confirmation email to confirm the 2nd booking was received, but luckily, I saw the payment had ‘successfully’ been made before the website crashed a 2nd time. I had to call to get confirmation and was then sent the location on a WhatsApp message, otherwise I would not have known where to go in the first place.
You turn up to a dusty carpark (Luton Airport) with little to no security, and hand over your keys hoping your car is still there when you arrive back from your trip. You then have to pay £20 per person for a shuttle to drop and collect you from the airport – a big surprise! Also, as the website shows ‘ Our Park and Ride Luton Airport service combines affordability and simplicity. Just park in our book lot, board a free shuttle, and you'll be at the terminal in minutes’ …spoiler alert – it’s NOT free!
You’re provided with a number to call (0117 990 4018) when you get back from your trip to get the shuttle to pick you up from the airport, but of course no-one answers that number. Fortunately, the number on the website (02080 982540) will eventually be answered if you stay on the line for long enough – no guarantee though!
In short, save yourself a lot of hassle and DO NOT GO ANYWHERE NEAR THIS COMPANY! Read the other reviews, it’s a disaster, I don’t know how they’re allowed to even operate.
Apparently, LBS1 Trading LTD is the booking agent and is liable for the payments and "meet and greet parking" and "park and ride" booking procedures but cannot be held the responsible of complaints against any car loss or damages. STAY AWAY!!

DO NOT USE THIS COMPANY!!
All of the other reviews match our experience!! So unprofessional, disorganised and rude ! Save your money, time and nerves!! Never , ever again!

An absolutely disgusting service. They take your money and don’t respond to any calls. They keep you waiting for them in the cold and you have no idea when they will arrive. DO NOT USE THIS SERVICE.

Absolute shit,
Obviosly up to no good.
Waited 2 hours when they said would be 45mins. They had no clue what was going on and they still made us pay. When we rang they didnt pick up once!
Definetly do NOT use.
They also said are car wasnt were it was meant to be.
Also, they didnt say sorry.
Shit. F*ckng shit.

I booked a Meet & Greet for dropoff/pick up at the main terminal on Saturday 22nd August 2026. I called 45 minutes beforehand to confirm I would be there at 11am and this was acknowledged by their representative on the phone. There is a £7 charge for 10 minutes so I called again as soon as I arrived only to be told that I now have to drive to their parking lot 10 minutes away as they were unable to fulfil their obligation to Meet & Greet me at the Terminal. Really terrible service that meant I needlessly paid a charge and no notice was given. I have no idea what's going to happen when I return. The shuttle bus was full of people who had the same experience with this company!!!

Do not make the mistake i made and book with these.

Paid for Bristol parking in January ahead of our July trip. End of june getting organised couldnt find any emails or confirmation from them ref my booking. Contacted them for details as i needed to update my reg number. They couldnt find my booking. After loads of back and forths they were adiment I hadnt booked with them. Booked with the airport in the end. Asked A1Parking for a refund they again said they had no booking, so I disputed with my bank.

They then started sending evidence of my booking, order confirmation (that was never sent to me) to try fight the charge. 2 months on still fighting the charge to get a refund for parking i didnt use.

Awful people! Read the reviews! Dont be like me!

AVOID - items stolen from the car. Current investigation going on, so details will be limited. DO NOT USE

I booked parking with A1 Parking for one week, and everything seemed fine until I returned from my trip.

When I collected my car, I discovered that it had been driven approximately 600 miles during the time it was supposed to be parked at their car park.

I also found that the front dash camera had been removed and damaged. I had to replace it with the same model at a cost of £430.

Unfortunately, despite contacting the company several times by email, I have not received a satisfactory response. Because of this, I am now considering legal action to recover the costs and address what happened to my vehicle while it was in their care.

Based on my experience, I would not recommend using this company.

Absolutely atrocious... would not use again. Had to wait over 45 minutes at Bristol airport for our car to be collected incurring extra fees and unnecessary stress at the beginning of our holiday.
Luckily, we did not have bags to check as otherwise we would have likely missed our flight. We were looking for a service to provide ease and convenience, instead we were provided with difficulties and inconvenience.

zero star....please please avoid this company bunch of thieves and cowboys. zero customer service and if you want to cancelled your booking forget your money.... avoid ...avoid

I called them 20 times to get my car back. They answered the phone for the first time after the 14th phone call...to tell will get the car back in 40 min. It took them 1 hour and 15 min to get it back in the green carpark at Stansted airport. I ve exit the green car park after paying the £13 Stansted parking charge

DO NOT USE - TOTAL COWBOYS.
Booked parking, followed 'drop off procedure' to the letter, calling 45 mins in advance of arrival. Upon arrival had to wait 30 mins for a driver to arrive. Ended up having to leave car in short stay car park to ensure we made it through security to catch flight. Don’t make the same mistake I made, DO NOT USE. Even if they had arrived on-time following my phone discussions with the call handler, I wouldn’t entrust my car to them. Lousy to non-existent customer service, lousy company.

Scammers, cancelled my booking, they didn't refund the money, tried saying it's being processed and takes 3 months to process, never seen any money. Cowboys, AVOID AVOID AVOID AVOID!!!

Absolutely disgusting the service we received it was meant to be a meet and greet we needed up dropping the our car to a run down dump yard parking site rubble everywhere dusty rhen the driver brought us back in our own car to the drop off at Luton airport how that makes sense I don’t know he said we couldn’t allow cars in due to a security issue when really there licence got revoked for business. We then arrived a week later midnight ended up waiting 40 mins out side with kids driver eventually came with our car. We drove off leaving the drop off only to receive a parking charge from apcoa in the post we told the drive twice nothing needs to be paid he said no. I’ve now been chasing a refund back having paid the parking ticket myself and have not heard anything from anyone scum. Shocking foul customer service unprofessionalism at its highest none of them have a clue how to run a business let alone speak proper English. Scammers in the uk be carful.

We used A1 airport parking at Luton for 5 days in August. I wish I hadn’t!!! I thought I was making a good saving but they make you pay £10 per journey per car for transferring you to the airport. If you don’t they won’t release your keys. The carpark was rammed tightly. It was so dirty and dusty and every car was covered in a layer of silt. They are rude and don’t speak or answer your queries. I decided to leave a pound coin in the middle cup holder as a test for their honesty. It was stolen!! Do not leave anything of value in your car. On return, I waited two hours from landing to being collected. When I phoned to see what was happening they cut me off. The mini bus back was rammed full, and no aircon, only for the driver who didn’t communicate. When we arrived back to our cars, they were all covered like a scene from a desert. God knows what you’d return to in winter. I’ve had to pay another £30 to get my car valeted since as I couldn’t see out the windows and my number plate was almost invisible. This is a money making , dishonest bunch of tossers. DO NOT USE THEM UNDER ANY CIRCUMSTANCES. If you value your car , and want a good service… then this is not for you. I was a fool.

Terrible experience at Bristol airport. They don’t answer the phone, are hard to understand and turn up late resulting in extra charges at the short stay car park. Would never use

Beware!!! This is a scam company that will take your money and leave you waiting for an imaginary service. Booked through Luton Airport comparison, thought this was a legitimate service only to be directed to a different car park (meet and greet booked; told Luton didn’t allow ‘due to security reasons parking on the day of my departure’). Asked to wait for a driver who is working 2-3 mins away. 45 mins later and almost missing my flight no response from the company with another 3 cars waiting at the same car park with me with same issues.

DO NOT USE THIS COMPANY...rang ahead to drop the car off at the Bristol short stay ...Got there but didnt know who we had to contact and was only luck that one of there opperators asked us our name ...Gave him the keys and was told when i come back the car will be delivered back to the same point.9 days later and 00:30 in the morning.... rang up the company on 07926402946...number is out of order ..couldent beleave it however there were three other famlies who were also now stuck..then one of the couples found another number that worked...eventualy got through to a person who did not have much of a grip of the english language and was told a man will be with us soon...01:20...eventualy a man said our name and then proceded to tell us that he didnt have my new car and we had to go two miles away where it was stored.....We jumped into his mates car including the baby seat in the back and was driven away to a pub carpark !!!we jump out...he shows me the car key....then goes to collect it ...comes back no car and could we get back into his car as its stored 5 miles away(02:00).We said" NO AND WE WANT OUR CAR"they drive off..20 mins later car arives.We get the key and then they drive off shouting we got to do this all again now....we arrive at home at 03:30 instead of 02:15.and totaly worn out and reflecting on what just happened.If i could give this company a minus then I would ...so minus 100 points ..DO NOT USE THIS COMPANY.

This was the worst experience with airport parking ever in my life. We went to Prague from Bristol airport and when we arrived at midnight, we were calling the company to find out when next shuttle bus will come pick up the people. At first they said in 2 minutes, no one was there. After i called them again they said 30minutes, again nothing. The worst part is, that they lie to you few times and after that, they dont pick up your number anymore and totally ignore you to leave you stranded at the airport with no info at all. There were people gathering and waiting with us for same shuttle bus, families with kids freezing at 2am and they couldnt care less. When shuttle bus arrived after 2 HOURS of waiting with no info at all, rude driver didnt said "Hello" or "Sorry" just packed the bus with more poeple than had seats and drove us to the parking. Where was some person that looked like just woken up and as i didnt leave them my car keys, send me look for my car in middle of the field between other cars in total darkness. NEVER EVER IN MY LIFE even if they paid me for choosing this horrible company. AVOID!
They will also scam whole bus for "ramp charge" which they have to pay twice [on the way in and out], yet they charge all 15 people at one bus.