A1airportparking Avis 

Don’t use them . Complete scam . If you have already booked contact your card company to get a refund. They do not refund even if you cancel the booking. Stay well clear. Have reported to trading standards

I am extremely disappointed with my experience. I left my vehicle with an almost full tank of petrol, but when I collected it, almost all of the fuel had been used. I simply cannot understand how this could happen while my vehicle was in their care.

To make matters worse, my vehicle was returned with several issues that were not present before I dropped it off. The engine warning light came on, the interior lights stopped working completely, and the car now struggles to start, with a noticeable delay when turning the ignition.

This has caused me unnecessary stress, inconvenience, and additional expense. When you leave your vehicle with a parking company, you expect it to be returned in the same condition in which you left it.

I have contacted the company directly and hope they investigate this matter properly and provide a fair resolution. Based on my experience, I cannot recommend this service.

An absolute shocker of a company with zero customer service. 70 miles was driven on our car. Dont be mislead thinking its cheap for meet and greet. This is not meet and greet like other companies. Walked a fair way to the collection point, then had to wait half hour for our car. Driver was dismissive and didn't hand over just gave the keys and walked away. On top of that you have to pay an extra £18 pound in the parking charges. I would not recommend this company at all

They turn up more than a hour late and when you get back to your car you realise they have been using your car while you have been away please don't use this company

Don’t ever use these fools. Smashed the rear bumper on my Porsche and tried to tell me it was already there when I had a video myself of the car before they picked it up

DO NOT USE THIS COMPANY FOR AIRPORT PARKING!! It is based on a livery stables, the lane leading up to it is horrendous re pot holes. There is no shelter whilst you wait for up to an hour to get the shuttle to the airport. No communication. Car Key went in to a plastic wallet along with others!
Ride back at 1am. The driver drove way too fast, I mean, thrashing it through the lanes. It was very scary. We asked him to slow down and he said it was the speed limit! We were literally gas lit lol! Trust me, it was not the speed limit! I’m glad we’ve got our car and are home in one piece. DO NOT USE!

I'm only giving this company one star because I have to leave a rating. In reality, they don't deserve even that.

I booked a service but cancelled within an hour. I never received an email confirmation and was told it would take 7–10 days to receive both the cancellation email and my refund. After waiting, I still hadn't received anything, so I called again. This time, I was told that refunds are processed on a "first come, first served" basis, that I was in a queue, and that I would need to wait up to three weeks just to receive a confirmation email, followed by another 3–7 days for the refund.

I've never encountered a refund process like this before. It's completely unacceptable and has left me questioning the legitimacy of this company. I will continue pursuing my refund, but at this stage, I'm genuinely concerned that my money is gone. STAY VERY CLEAR OF THIS COMPANY UNLESS YOU WANT TO BE DUPED!!!

I booked my parking last minute and should have read the other reviews before hand. Firstly we parked in a random dirt lot where the cars were parked crazily. Then charged £20 for a "barrier fee" When we returned we were told that because we were delayed we had to pay another £20 in cash to get our car back (we were not delayed!) We waited for an hour for the transfer for a guy to arrive in my car and tell me he has given me a premium service. I asked about the drop of fee at the airport which he told me was sorted and then when questioned by my husband he said we would have to pay it! They had been vaping in my car as well. The service is appalling and I feel scammed. PLEASE do not book with them!

SCAM, SCAM!!!!!!!!!
DO NOT USE!!!!!!

That was the worst airport parking experience! Avoid this company!
Customer service is a joke and average waiting time for the pick up/drop off is 30 min.
I don't understand how they are still operating. They should be closed.

I cancelled 15 mins after booking due to partner booking elsewhere, I was told I would get a refund minus £15 admin fee. This was the 15th May and still no refund! Everytime I ring about it they either hang up or fob me off with excuses and saying 3 working days then 10 working days. I have just rang again and told to contact complaints dept and they hung up. I will be reporting them as this is theft!! AVOID these at all costs, its like getting blood out of a stone!

DO NOT TRUST THIS WEBSITE.
I got scammed by this company. After they promised us a refund within the next day, it never happened. Four days later got the same response. A week later, they told me the refund would be processed in the next 48 hrs. It has been 30 days in total, and the last response I got is that the refund will happen in the next 30 min, and then silence. Insisted, and the call centre response is: ok, let me check...

Still waiting, probably will wait forever.

Use them for meet and greet at Stansted Airport as I was taking my elderly disabled parents on hoilday
Everything was fine leaving the car on the return took me around 20 minutes to get hold of them when my car finally arrived I was meet in the middle of the car park by a man with my keys he gave me the keys and said you car is at the back when we got to the car it was absolutely filthy looked like it had been on a mud track I got my parents in the car then loaded the mobility scooter and suitcases un the car when I got in the car to drive every light on the dashboard was on I phoned them to tell them that I couldn't drive it the said send e mail to complaints and put phone down I got car out of car park and into birchhanger service station when I called breakdown which they couldn't fix it so had to get recovered home this is only a part of the story I have e mailed them 3 times now and called them with no response this is the worst experience I have ever had with Airport parking these are the worst ever do not use them KEEP AWAY FROM THEM

The pick up and drop offs were all good, no issues...HOWEVER after returning home I received a fine for stopping in a prohibited area, but the date was whilst I was away on my holidays! They had obviously used my car WITHOUT my consent. I'm hoping they will sort out the fine otherwise I will be contacting the police to report it as taken without consent.

I drove to Luton Airport to meet a staff member, handed over my car, and ten days later picked it up from the same polite, caring chap. The pickup area charged by the minute, so I grabbed the keys, waved goodbye, and off he went - only for me to spot that my trusty phone holder had snapped in half. It had sat peacefully above the CD player, bothering no one, so the only explanation was someone had wrestled with it like it owed them money. Cue me driving from London to the nearest service station with my phone sliding around on the passenger seat like it was auditioning for “Dancing on Ice” -inconvenient and mildly terrifying! I emailed the company about it, but ten days of radio silence later, I can only assume they’ve joined a witness protection program. I was happy with their service… until my phone holder met its untimely demise and their customer care ghosted me. My trust? Straight down the drain, never to be seen again.

This is a shit company, do not use them. I booked for meet and greet they made me wait with 3 little kids over 2 hours. They damaged my car, front bumper is gone, and they told me to contact the complain team. Its going for month now they are not reply, when i call them they just cut the call. They are just 2 people running the business and they have shit drivers. Don't use them

No mention that you also have to pay £8.50 on arrival and again on departure as you have to meet them inside the short stay car park near the exit. Also when I phoned on return was told driver would be there in 30 to 40 mins and there is no shelter where you meet them. Car was covered in mud on return. Language barrier is also an issue when trying to call them. It's not meet and greet, silver zone would have been cheaper and quicker. Avoid

If I could rate LOWER i absolutely would.
The whole experience was offish and outright weird.
Paid the price of the carpark, then was informed it was an additional £8 PER PERSON for entry of the gate!
This shambles of a minibus can fit 8 people per bus. So this company who, may I add aren’t friendly or helpful, earn an additional £64 for each transfer they do.
So after paying this additional £8 per person, we got dropped all the way down the “short stay car park”. Not even at the main drop off point.
When contacted them to let them know we have landed and waiting to be picked up we was told it was an extra 40 minute wait.
Definitely should have read reviews before booking!
Absolute scam.

DO NOT BOOK WITH THIS COMPANY. After booking with them I got an email to advise I needed to pay an additional £26 in airport fees. I immediately contacted them to cancel, as the quote was misleading, only to be told that I would have to pay a £15 admin charge. Over two weeks later I am still chasing for the money back. The email address doesn't work and bounces back. Absolute scam!

I booked parking then had to cancel it right away but never received my refund. It’s a fraudulent company who never publish their postal address of UK business registry number. Should be reported to trading standard