Andrews & Arnold Ltd Avis 

Quick, clear communication. Installation and service flawless (installation was Openreach but the AA side was handled really well).

I haven't needed any of their expert support yet but good to know it's there.

Straightforward pricing too. Thanks AA.

I had an issue with my account so I called up customer services. There were no frustrating IVR options or long wait times which was really refreshing.

I was able to connect with a helpful representative who quickly and efficiently resolved my query in less than 20 minutes.

A big thank you to Ashley in accounts for their assistance!

Andrews and Arnold provide a fantastic and very reliable service with great attention to detail. We have recently upgraded our service to fibre broadband which went very smoothly. We have used Andrews and Arnold for many years both domestically and in business. We cannot recommend them highly enough!

Andrews and Arnold are exceptional, and stand out way above the large corporate mass of ISPs. Setup with their supplied routers is 'plug-n-play'. If you want to set up your own router, then all the necessary infomration is provided in an 'Info pack'. Most improtantly, when there is an issue, their support team are there to help. The support (real email communications or phone) is absolutely not your typical 'call centre' experience, but instead you wll reach real technical experts who can really help you, even with obscure issues.
Additionally the contracts are clear and simple. No scum-bag large corporate small-print that you undeservedly might get trapped by.
Get on-board with Andrews & Arnold to cruise, to relax (and to surf) :)

You get what you pay for. A&A are reliable and good quality. Low ping, no bufferbloat tricks to make your bandwidth seem high, consistent performance at peak times. Support staff who you can reach without having to pick up the phone if you don’t want that, and won’t start every problem with “have you turned it off and on again”.

There is no triage/first line helpdesk.. you are straight onto experts who know exactly what they are talking about - it's how things should be but very rarely are.. top notch company

Unparalleled customer service in the broadband industry. They know of problems with your line before you do. I always recommend them to everyone I know.

The move from my existing ISP was made very easy by Aa.net.uk support and I did appreciate the support team being located in the UK. The installation by OpenReach happened on the day specified and followed by the arranged VoIP installation.

If you wish to use VOIP and your ISP does not provide the service, and you are a domestic phone user without a high level of IT knowledge, avoid this company. The VOIP service will not function properly and the company's advisers will direct you to a support web page that is unintelligible, unhelpful and in places insulting. If their VOIP service is incompatible with ISPs other than themselves then they should inform you of this before signing you up and taking your money for equipment and line rental.

As a domestic customer, not a business, giving up your landline and moving to VOIP is a scary proposition, but it was very easy with A&A.

The support team provided timely information about the move process and confirmed when it was finished.

The information provided when you order was very helpful and pointed you to the right places to understand everything.

Their support pages are extremely detailed and provide all the information to port your number in and configure the VOIP service. They also provided the information to configure Zoiper (a soft phone) with examples.

Having set it up, the service is working smoothly and I will recommend it for those who cannot bear to lose their landline number.

I’ve been a happy customer of A&A since they first started and they are the only ISP I know where I can rely on being able to pick up the phone and immediately speak to someone who knows more about things than I do! Also a big plus is their line quality web page that gives second by second reporting

I have been delighted with the service from Andrews and Arnold. Everyone I have spoken to knows what they are talking about, they have offered helpful solutions to comments I made without being asked and every contact has been an example of what customer service should be about.

After years of dealing with poor customer service, dropped speeds, and lack of transparency I changed to this company and could not fault them. It might be a bit more expensive, but the time saved has been worth it. They give you access to test your line and instructions on how to fix common problems yourself, and when there's been an issue I've needed their help with they've been so easy to get in contact with and get on it so quickly.

It's rare to find such an ethical company!

Been with AAISP for a few years now. The FTTC service has been excellent. Our own domain and email services were handled by two different companies both puting up prices on renewal each year. Decided to switch these services to AAISP. What could have been a complicated switch over was handled by their team in an excellent manner. Full marks to them all. I find the pricing of AAISP services not expensive for the quality of service I get at all times.

Been with A&A for years now. The first day, on install, openreach managed to send kelly's round to do my FTTC (VDSL) install, i thought 'oh god, this is not off to a great start'.... called the helpline, got straight through to a technician who said 'oh they do that, don't worry, i'll get it sorted'. They had my line installed by a proper openreach chap within the hour! (actually within 30 mins).

VERY little downtime, and unlike other providers, if there IS downtime, they tell you WHAT the problem is, and keep you up to date on it, and their claim of no evening slowdown is 100% correct. Cannot recommend highly enough.

Have now been with A&A for three months during which their SOGEA service has delivered all it promised in stark contrast to the "now you see it, now you don't!" Cable service offered by our previous well-know ISP. Michael and the Sales Team went the extra mile to remove all the obstructions placed in our way by their predecessors during switchover which was clearly not as straightforward as OFCOM intended! My few interactions with A&A support have also been helpful and straightforward. Altogether an ISP I have no hesitation in recommending. A little more pricey than some but well worth the difference.

After 5 years of VDSL/FTTC with A&A it was time to move to FTTP; an email to support about the process and then a brief email exchange with Mike in sales made sure that the same login and settings transferred across to the new connection. Real people, real service, real competence. I knew there was a reason for staying with A&A

Why aren't there more companies like A&A.

I used these guys over twenty years ago for broadband, and I always remember how I started receiving photos of my kit being prepared, and of their cat. Absolute techies, these guys are second to none at Internet connectivity, they just get it done. No silly offshore call centres, no bouncing around between departments, no dumbed down user manuals - Its just clean professional technical services.
Switched to A&A from Vodafone for a recent install of Fibre over Cityfibre and couldn't be happier.

There are many good things about A&A, but my favourite one is having a person answer the phone when you call. I feel like I'm back in the 70s.

There have only been a couple of tech incidents in the 6 years I've been with them, and both times they've been resolved very quickly and the level of service has been exceptional.

I can't recommend them enough and I will never go back to Virgin, BT or Sky.

I've been with Andrews and Arnold for over 15 years and have just used them to upgrade to full fibre broadband. As ever they provided excellent service, managed Openreach on the fibre installation, and seamlessly switched everything over from my existing VDSL connection.