IDNet Avis 791

Great internet, great customer support. No issues.

I have been with IDNet for more than 5 years with FTTC (part copper line) including a BT landline number. Good support and customer service. Then I moved to a new address so I upgraded to FTTP (full fibre with CityFibre), including VOIP phone (retaining the same number). I supply my own Fritz!Box router 7690 (UK version). Setting up the router was very easy but took me a while to figure out I needed to click one of the options (the last option about connecting to external modem - the first two options didn't work, while the 3rd option is about connecting to another modem (it is actually the CityFibre hub but the German called them modem. Might just be my understanding). Then all got connected. Ordered a VOIP phone Yealink W73P from IDNet and just plugged it into the router and called the technical support to get it connected. Shut down and wait for 10 mins before rebooting, and it just worked!

Overall, I am very happy as everything just works. FTTP speed is brilliant. At around 490 mbps for download and upload. The package I ordered was Home Fibre 550 (with CityFirbre).

All good. Highly recommended! Good support etc.

Cityfibre fitted everything on Wednesday afternoon and said it would take about an hour for it to be up and running. Still wasn't working Thursday so rang to report. Chloe was great and said it would be fixed at their end.Still not working Friday so i rang again, Chloe was going to chase it up. Now Saturday and still not working!

Really fantastic company

Uk call centre with excellent staff, great speeds, completely reliable. If you have an issue you can quickly and easily get through to someone who speaks your language and is able to help.

After the horrors of Virgin Media, dealing with IDNet is a revelation!

Switched from Virgin Media to IDNet, as I was tired of my loyalty being exploited. Leaving an ISP used to be a pain in the backside but IDNet handled it all through the One Touch service. New internet was online on the agreed date, they arranged for the cancellation with Virgin Media and total downtime was ~5-10 minutes. Engineer was polite, friendly, on-time and got the job done with minimal hassle, despite it being a problematic location. New fibre to the premises connection has been flawless since install. Couldn't be happier, so far.

Reliable, well priced. The one time I had a problem it was dealt with promptly and with excellent communication.

Totally reliable internet provision.
Extremely knowledgeable and helpful people you can talk to directly and in a language I understand.
Dialogue with my hardware provider (Chelsea Connect).
Could not wish for more! Thanks.

I have been with IDNet for 3 years now. In that time I have only had I think 2 drop outs, neither of which were their fault.

The one time I had to contact customer service it was painless. UK based call Centre with excellent support and trouble shooting.

Line speed has been consistent.

Overall, cannot fault them.

IDNET is an outstanding provider. If you're thinking about making a change, steer clear of the big-name ISPs and give them a try. They provide a real-time RSS feed to keep you updated on any issues, and their service is consistently reliable. I switched from BT/EE, who struggled to maintain a decent signal, to IDNET. While it may cost a bit more, the reliability they offer is well worth it. They don't push a subpar router that fails to meet the guaranteed minimum speed; instead, they offer discounts on Asus routers, which clearly shows they're targeting gamers and multimedia enthusiasts who need dependable equipment and a robust connection. I even built my own speed test app and am achieving 1654 Mbps on a 1600 Mbps line. Their business model is impressive—efficient communication, ensuring Openreach stays accountable, and minimal need for complaints. Should you require customer service, they're exceptional—no fuss, just effective support. I will never go back to the big brands. Ten stars out of five!

No issues and constant speed throughout the year.

Equal upload & download speed is such an incredible thing that I notice (and lament) every time I’m away from a connection with IDNet!

Price for this including static IP is incredible.

I've been with IDNet for many years now, nearly 20 I think. They've never let me down. Technical support is always top notch, and recently when I switched services there were some billing issues, but they were swiftly dealt with by the IDNet billing team. I've stayed with them because of the great customer service and general reliability, and will continue to do so.

Be a customer for several years, no issues, excellent support if you need it, and rolling out newer and functionally better products in my area sooner than expected.

Fantastic.
Fibre internet is flawless. Twice in 3 years I've had to get support, once was my fault entirely and the other out of their control.
Both times the phone has been answered straight away (after 10pm) and they've helped me straight away without passing me around departments. Their call centre staff are very highly trained.
The case that wasn't their fault was resolved overnight and they called me back the next day to check on progress my end. Can't fault that.

The service is very reliable, and when there are problems, I get to speak to a native English-speaker, who knows what he/she is doing

I’ve been using IDNet for a year now and overall I’m very happy with the service. The connection itself has been reliable. The line delivers the speeds I’m paying for when tested using the main router over Ethernet.
Where things fall short a little is the Wi‑Fi experience. The speeds I get around the house are lower than expected for a 900 Mbps service, often around 150 Mbps. I understand that Wi‑Fi performance depends on the home setup, but it would be helpful if IDNet offered a bit more guidance or support on optimising indoor networking.
Customer support has been lovely every time I’ve spoken to them. The only limitation from what I understand is their focus on the external line and can’t help much with anything inside the home, which leaves a bit of a gap for customers who aren’t networking experts.
Overall, IDNet is a great ISP, especially because they offer monthly contracts. That flexibility is a huge plus for people like me.

Excellent customer service.

Easy to arrange installation, customer service have been pro-active.

2 weeks in and everything working as promised.

Great service so far after 3 months. Super fast, no nonsense, packages without router and static IP available.