IDNet Avis 791

Loving having a symmetrical connection, and the latency and speed have been incredible.

There always seems to be someone at the end of a phone line or on email to answer any questions from people who didn't do IT at school in a helpful and constructive manner.

I have been an IDNet customer for so long, I can't remember. Definitely more than 15 years. What makes them stand out IMO is their Customer Service and pure reliability. I have in all that time had a few outages, this is nothing unusual in the world of telephony but I can guarantee that if I pick the phone up, my call will be answered immediately or if I send an email it will be answered immediately. If it is a problem that IDNet can sort out themselves without involving BT Wholesale, they will action it immediately. This was not my experience with previous broadband companies so I will remain a customer of IDNet indefinitely. I don't even look at prices elsewhere, I don't know if I could get cheaper elsewhere nor do I care. I wish other organisations, not just broadband companies, would take a leaf out their book....

I signed up with IDNet for full fibre after being told it was available. I paid upfront, received confirmation, and was even given expected go-live dates. Those dates came and went with no service and no communication.
You’re left completely in the dark with no updates and no clear timeline for when (or if) your full fibre will actually go live.
I emailed IDNet simply asking when my full fibre would be installed and explained that I might have to cancel if it wasn’t completed within a reasonable timeframe. Instead of providing information or reassurance, they immediately cancelled my order.
Is this really all it takes to upset IDNet? If raising a reasonable concern results in an instant cancellation, that says a lot about how they treat customers.
Based on my experience, IDNet is one of the worst providers to deal with for full fibre. Poor communication, missed deadlines, and zero tolerance for customers asking valid questions. I would not recommend them.

Hearing a human voice at the end of the phone when making initial enquiries for continuing with IDNet broadband prior to and following a house move. Excellent impartial advice and support.

They're OK ~ but they, like all sub-millennial outfits, need to think much more carefully about what and how they communicate with actual people. Also : I'll admit I've not done market research (since being 'recommended' by my old supplier to switch to them, on his retirment) but the prices have only gone one way. The switch-off of 'traditional' telephone lines is of particular CONCERN to me as a pensioner. We already know the 'ead long rush to all things digital is surveillance / exclusion crap.

Prompt response to queries and being able to actually talk to a person if needed

Another year glitch free

The team were so helpful in the switchover.

All of the issues were down to me, but they provided patient and careful support to ensure I got up and running.

I've been a customer since 2017, and in those 8 years, I think I've only needed to contact IDNet twice regarding connection issues...TWICE. The service has been, and still is as guaranteed as turning on a tap in your home and water appears. I'm now on FTTP and experiencing speeds I never knew were possible where I live, but this comes with my reasoning for 1 point off this time.

Over the course of a few weeks I notice that I 'lose' speed, up to 50% (ironically it's still 5 times faster than I had before FTTP) but it's not what I'm paying for. I will caveat this by also adding my router could be at fault as when I reboot it, the connection speed normally recovers. Slightly inconvenient, so 4/5

Only ever had to ring the helpline once - my fault but they were superb.
Service never goes down.
Good speeds, fair prices.

Been with Idnet for many years and they have always been reliable and quick to respond to queries

Good communication and works well for us.

Reassuring to have people who understand the technical product they are selling

Immediate phone access with well spoken easy to understand instructions

No drop outs or speed slow downs experienced, - just a solid and dependable service.

No issues setting up service. Did have to make a call to their support, but they were able to look up my router and advise me on getting connected. It's been months, and the connection has been solid.

I’ve been with IDNET for over 20 years, and they continue to be one of the most reliable companies I’ve ever used. In all that time, outages have been extremely rare, speeds have consistently been excellent, and their customer support is outstanding — always helpful, knowledgeable, and quick to respond.

It’s reassuring to have an internet provider that’s dependable year after year. I highly recommend IDNET to anyone looking for a stable, trustworthy service with first-class support.