Andrews & Arnold Ltd Avis 

I've come back to as.net.uk twice from other providers and appreciate the efficient, simple nature of their line. I started with VDSL and have moved onto FTTP, both have been excellent services for my household. A clean connection and low latency. I appreciated static IP and IPV6 address allocations and highly technical information on their portal. information about underlying carrier outages and latency monitoring are a few of the great services provided. thank you AA.

Superb VOIP telephone system over Starlink. I would recommend Andrews and Arnold to anyone living in a rural area with a degraded landline.
We were cut off by BT in error when we requested removal of our poor broadband, they disconnected our landline by mistake.
The company were very helpful, configuring our new phone system for us pre-delivery. Their tech support have been great and we now have a phone system spanning the House, Annex and workshop.
The line is perfectly clear and only costs £1 a month for the number usage (No line Rental).
Our Bill this month was £2, beat that BT!
Wish we'd done it sooner.

I've been with A&A for a little while now and have had zero problems. Switch over went well and I doubt I'll switch back to anyone else in a hurry. I've had a few techy questions while setting up extra IP addresses for web hosting and instantly got to speak to tech support...no long phone queues and questions answered straight away. Refreshing to speak to actual people. A BIG 10/10 from me !!!

Excellent customer service. Responsive, knowledgeable, considerate. Moved housed and was well worth staying with AAISP

I've been an A&A customer for ten years, their service and support has always been top-notch. I've now switched over to fibre broadband and am looking forward to many more years of service!

I'm a long standing customer and have recently moved from their ADSL service to fibre. Their service has been very reliable and the move to fibre super smooth. Technical support, on the rare occasions I've needed it, has been first rate and very prompt. I've dealt with many tech / telecoms companies over the years but this one really stands out

Having trusted AAISP for many years now both at home, my business and a charity I help run, I have no hesitation whatsoever in recommending them to anyone reading this. We have broadband, domain hosting and SIP telephones and it all works very smoothly- if there is ever a problem then the support service is superb: they answer you quickly and sort out the problem keeping you up to date throughout the process.

They provide excellent communication and service, every step of the way. From when I first called to asked questions, I got straight to an engineer who advised me on the best solution for our needs. They are slightly more expensive than their competitors, but don't let this put you off. They offer the best service and support in the industry. I am using them now for home, work, and recommend them to friends.

Superb. I dumped my existing ISP (Zen Internet) after they couldn't/wouldn't sort what was clearly an Openreach-induced cabinet fault resulting in a completely dead copper pair. Migrated to A&A advising them that the line wasn't working - they got it sorted within 72 hours of the transfer. They have the right sort of relationship with Openreach to get stuff done, and also don't patronise their more technically aware customers or insist on reading from a call centre script (or insist you plug in some dreadful piece of crud plastic childrens' router to test the line). Was particularly helpful to have a single, named contact who dealt with the whole thing from start to finish.

It's what every ISP should be like - transparent pricing with no "bundles"; top-notch customer service which in my experience is pretty tolerant of less technical users like me, as well as meeting the needs of the more knowledgeable. The service itself is excellent, with almost no down time and consistent speeds. I like it so much that I stayed with A&A after moving to the Highlands where mobile internet would probably be faster.

Been with A&A for many years. Just upgraded to FTTP... I'm not disappointed. Excellent support and after sales.

I’d been keeping an eye on Andrews & Arnold for a while, and when my previous ISP contract ended, I decided it was time to make the switch. I’m glad I did.

The switching process was smooth and impressively fast. One standout feature is the ability to view detailed logs during the transition, which gave me full visibility into what was happening—something I really appreciate.

Performance-wise, the connection speed is exactly what I expected, and latency has been excellent. As a techie, I particularly value the control panel, which offers a high level of customisation and insight into connection details.

I’ve contacted support twice—not for issues, but to configure additional services—and both times the response was quick, friendly, and clear. Thanks to Tobias and David for their help!

Yes, Andrews & Arnold may be a bit more expensive than some of the larger providers, but the transparency, control, and quality of service make it well worth the extra cost. I feel confident and content with my decision to switch.

Very helpful, quick to respond, no escalation paths – you get somebody technical straight away. They're happy to explain things to people who may not understand fully.

And there's never an issue with the service itself! Highly recommended, especially when I hear the horror stories people have with the more well-known names.

I can't say enough good things about this company. The quality of service, the communication, the support, the reliability. I've spent a lot of time waxing lyrical to every neighbour, college, friend and family member who will listen, as to why they need to switch and leave the pain of the bigger ISPs they all suffer from behind. Really the best. The last ISP I'll ever have.

Best ISP in UK.

Moved house, decided to stick with AA, it all just worked when I connected my router in the new property, no fuss no drama.

I will NEVER change

WE HAVE JUST HAD A MESSAGE FROM 01614097178 SAYING THEY ARE FROM A BANK OR CARD COMPANY AND WE HAVE TRANSACTIONS THEY NEED TO CHECK, THINKING ITS A SCAM BUT IT SAYS YOU OWN THE NUMBER WHEN I SEARCH

At this point I'm basically not considering any other ISPs, if I couldn't get A&A direct then I'd still go through them with L2TP or something. Absolutely top-notch, fantastic customer service and product that does what it needs to, makes you feel you're in control and that your ISP knows more about networking than you do -- as they should!
I've been an A&A customer since 2018, not planning on changing that any time soon. They're not the cheapest, but you get what you pay for, as the saying goes.

Great FTTP broadband service. No fuss during installation process.

It just works...

Best ISP I have ever used. You don't have to deal with an incompetent series of rings of support people; you get straight to someone who can help with your issues. And they don't overcontend, so you get the speed you pay for. 10/10!

I have been with AAISP for over 20 years and they have consistently provided excellent uptime and customer support