AATU Dog & Cat Food Avis 1 773

TrustScore 4.5 sur 5

4,6

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Lisez les avis des autres

Noté 5 sur 5 étoiles

I have the fussiest 2 year old jack Russell who regularly has tummy troubles,When I read about AAtu,s ethos regarding dog nutrition I was impressed enough to give it a go.My fussy Russell was impresse... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I forgot to reschedule a delivery for 72 cans and they redirected the courier at the last minute with no charge and we're very understanding. I'm very impressed. The food is top quality. The serv... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Great! Really easy to change delivery dates where necessary. Exceptionally prompt delivery to a hungry spaniel who loves his food! Many thanks.

L'entreprise a répondu

Noté 5 sur 5 étoiles

Excellent company to deal with direct. Their rewards scheme is fantastic too. Super fast delivery and their customer service was brilliant on the one occasion I contacted them. The quality of the... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Animalerie
  2. Fabricant de nourriture pour animaux
  3. Magasin d'alimentation animale
  4. Fabricant de produits alimentaires
  5. Magasin d'articles pour animaux

Écrit par l'entreprise

This is AATU, the original 80:20 luxury diet for dogs and cats. Designed in Britain by expert nutritionists, who love their pets and manufactured to the highest standards, we will never compromise on quality. All of our recipes are grain free and made from single source protein, so you know you're feeding the best. Subscribe and Save on our website today to take the effort out of ordering and to get the best deal!


Coordonnées de contact

4,6

Excellent

TrustScore 4.5 sur 5

2 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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Noté 5 sur 5 étoiles

Quick delivery and a good price

Quick delivery and a good price. And yes the pooch loves the product
Thank-you

13 mai 2026
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Réponse de AATU Dog & Cat Food

Thank you for your wonderful 5-star review! We're thrilled to hear that you're pleased with our quick delivery and pricing. It's also great to know that your pooch is enjoying our product. We appreciate your feedback and look forward to serving you again in the future.

Best wishes,
Andrew
The AATU Team

Noté 5 sur 5 étoiles

Great wet food

My 2 schnauzers love this wet food by Aatu. Great flavours.
The great thing is I order it on subscription. Delivery is fast ordering is easy

8 mai 2026
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Réponse de AATU Dog & Cat Food

Thank you for your wonderful 5-star review! We're thrilled to hear that your schnauzers are enjoying our wet food and that you're finding our subscription service convenient. We strive to make the ordering process as easy as possible and we're glad to know that our delivery service is meeting your expectations.

Thank you for choosing AATU for your pets' nutritional needs. We look forward to continuing to serve you and your schnauzers.

Best wishes,
Andrew
The AATU Team

Noté 4 sur 5 étoiles

Great service but need to rethink on…

Great service but need to rethink on packing as alot of the tins delivered were damaged.

13 mai 2026
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Réponse de AATU Dog & Cat Food

Thank you for your feedback and the 4-star rating. We're pleased to hear that you're happy with our service, but we're sorry to learn about the condition of your delivery. We take the quality of our packaging seriously and we're always looking for ways to improve. Your comments have been noted and will be passed on to our team for review. If you need further assistance or have any other concerns, please don't hesitate to reach out to our customer care team at https://customercare.aatu.co.uk/. Thank you for choosing AATU.

Best wishes,
Andrew
The AATU Team

Noté 5 sur 5 étoiles

Both dogs usually fussy eater but love…

Both dogs usually fussy eater but love the wet and dry food very happy with the service.

11 mai 2026
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Réponse de AATU Dog & Cat Food

Thank you for your wonderful 5-star review! We're thrilled to hear that your dogs are enjoying both our wet and dry food. It's always a pleasure to satisfy our furry friends, especially the fussy eaters. We're also glad to know that you're happy with our service.

Should you need any further assistance, don't hesitate to reach out to our customer care team at https://customercare.aatu.co.uk/.

Thank you for choosing AATU!

Best wishes,
Andrew
The AATU Team

Noté 5 sur 5 étoiles

I forgot to reschedule a delivery for…

I forgot to reschedule a delivery for 72 cans and they redirected the courier at the last minute with no charge and we're very understanding.
I'm very impressed.
The food is top quality.
The service is very good too.

11 mai 2026
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Réponse de AATU Dog & Cat Food

Thank you for your wonderful 5-star review! We're thrilled to hear that you had a positive experience with our delivery service and that our team was able to assist you in redirecting your order at the last minute. We always strive to provide the best service possible to our customers.

We're also delighted to know that you're impressed with the quality of our food and our overall service. Your kind words truly mean a lot to us.

Thank you for choosing AATU for your pet's nutritional needs. We look forward to continuing to serve you in the future.

Best wishes,
Andrew
The AATU Team

Noté 5 sur 5 étoiles

Change of delivery date

As usual you follow my instructions. I changed the date and it was dealt with

11 mai 2026
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Réponse de AATU Dog & Cat Food

Thank you for your 5-star review and for taking the time to share your positive experience with our delivery service. We're delighted that we were able to accommodate your change of date request smoothly.

We always strive to provide the best service to our customers and it's wonderful to know that we're meeting your expectations.

Thank you for choosing AATU for your pet's nutritional needs. We look forward to continuing to serve you in the future.

Best wishes,
Chris
The AATU Team

Noté 5 sur 5 étoiles

My dog can only eat this food she is so…

My dog can only eat this food she is so much better

4 mai 2026
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Réponse de AATU Dog & Cat Food

We're delighted to hear that your dog is doing well with our food. It's always a pleasure to know that our products are making a positive difference in the lives of our furry friends. 

Thank you for taking the time to share your experience and for giving us a 5-star rating. We appreciate your support!

Best wishes,
Chris
The AATU Team

Noté 5 sur 5 étoiles

I have the fussiest 2 year old jack…

I have the fussiest 2 year old jack Russell who regularly has tummy troubles,When I read about AAtu,s ethos regarding dog nutrition I was impressed enough to give it a go.My fussy Russell was impressed and cleared his plate not once but 3 times so far so good so will be placing another order.Up until now this dog has only eaten steak or chicken, I have tried so many other dog foods with no luck.Regarding his tummy the vet wants him on a fish diet so the next move will be to try the salmon and tuna, but will see how his tummy goes on the chicken, as he has previously cocked his leg on tuna.

10 mai 2026
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Réponse de AATU Dog & Cat Food

Thank you for taking the time to leave us a 5-star review. We're thrilled to hear that your Jack Russell has taken a liking to our food. It's always a win when we can impress a fussy eater!

We're glad to know that you're considering trying our salmon and tuna options next. We hope they'll be just as successful with your little one.

If you have any questions or need further assistance, please don't hesitate to reach out to our customer care team at https://customercare.aatu.co.uk/.

Thank you for choosing AATU.

Best wishes,
Chris
The AATU Team

Noté 5 sur 5 étoiles

This wet dog food must be one of the…

This wet dog food must be one of the best as everything about it looks quality, plus my 2 fussy eaters love it,

9 mai 2026
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Réponse de AATU Dog & Cat Food

Thank you for your wonderful 5-star review! We're thrilled to hear that your two furry friends are enjoying our wet dog food. It's always a pleasure to know that we're meeting the high standards that our customers expect from us.

Thank you for choosing AATU!

Best wishes,
Chris
The AATU Team

Noté 5 sur 5 étoiles

Great!

Great! Really easy to change delivery dates where necessary. Exceptionally prompt delivery to a hungry spaniel who loves his food! Many thanks.

8 mai 2026
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Réponse de AATU Dog & Cat Food

It's amazing to hear that you've found our delivery service easy to use and prompt. It's great to know that your hungry spaniel is enjoying his meals from AATU. 

We appreciate your kind words and look forward to continuing to serve you and your furry friend.

Best wishes,
Chris
The AATU Team

Noté 1 sur 5 étoiles

High expectations but not liked

No issues with the ordering, delivery, or website ... all of which is impressive - but our dog was not interested, and this was after putting it down over several days. However, our dog does have health issues, making him a "fussy eater" anyway, but with the food being described as it is and the higher cost, I was hoping to be surprised. Also, because of the subscription discount, I'm having to take a second delivery, so we may try tempting him again -otherwise it will probably be donated. Sticking with home cooking for now.

1 mai 2026
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Réponse de AATU Dog & Cat Food

Thank you for taking the time to share your experience with us. We're glad to hear that you found our ordering process, delivery, and website to be impressive. However, we're sorry to hear that your dog didn't take to our food. We understand that every pet is unique and has their own preferences, especially when health issues are involved.

Regarding the subscription, we appreciate your feedback and understand your concerns. If you need any assistance with managing your subscription, please don't hesitate to reach out to our customer care team at https://customercare.aatu.co.uk/. They will be more than happy to help.

We hope that your dog might find our food more appealing with the second delivery. Thank you for giving AATU a try and for considering donating the food if it's not suitable for your pet. We appreciate your understanding and patience.

Best wishes,
Chris
The AATU Team

Noté 5 sur 5 étoiles

Quick Free delivery.

Quick Free delivery.
Dog loves it.
Will definitely be buying more.

8 mai 2026
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Réponse de AATU Dog & Cat Food

Thank you for your wonderful review! We're thrilled to hear that our quick, free delivery service has met your expectations and that your dog is enjoying our food. 

We look forward to providing more of our super premium pet food for your furry friend in the future. Thanks again for choosing AATU!

Best wishes,
Chris
The AATU Team

Noté 1 sur 5 étoiles

Firstly your courier service left our…

Firstly your courier service left our 10kg dog food subscription downstairs in the communal area, we live on the second floor & we both have disabilities & in our 60's, this is the 3rd time & if it's not sorted we will cancel our subscription & change our dog food, you say it's out of your hands then change courier, simple!!!

6 mai 2026
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Réponse de AATU Dog & Cat Food

I'm truly sorry to hear about the difficulties you've been experiencing with our courier service. It's important to us that our customers receive their orders in a convenient and hassle-free manner, and it's clear that this hasn't been the case for you.

We take your feedback seriously and we're committed to improving our service. I'd like to assure you that we will look into this matter and take the necessary steps to prevent this from happening in the future.

We can see that you have reached out to our customer care team and raised your concerns to us. Rest assured we have passed your concerns along to our delivery partner.

Thank you for bringing this to our attention.

Best wishes,
Andrew
The AATU Team

Noté 5 sur 5 étoiles

My Salukis love this food

My Salukis love this food. Unfortunately I can only afford one tin a day so kibble for breakfast and they give me a ‘poor me’ stare

28 avril 2026
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Réponse de AATU Dog & Cat Food

Thank you for your wonderful 5-star review! We're thrilled to hear that your Salukis are enjoying our food. We understand that feeding pets can sometimes be a balancing act between their preferences and what's feasible for us as pet parents.

Remember, you can save up to 20% by subscribing to automatic repeat purchases on our website. This might be a helpful way to ensure your Salukis get their favourite AATU food while also making it a bit more affordable for you.

If you have any questions or need further assistance, please don't hesitate to reach out to our customer care team at https://customercare.aatu.co.uk/.

Thank you for choosing AATU for your Salukis' meals!

Best wishes,
Andrew
The AATU Team

Noté 5 sur 5 étoiles

Fantastic delivery service and great…

Fantastic delivery service and great quality food. We have 3 cockapoos and they love every flavour.
The subscription service is also great and brilliant savings too.
😊

24 avril 2026
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Réponse de AATU Dog & Cat Food

Thank you so much for your wonderful 5-star review! We're thrilled to hear that your three cockapoos are enjoying our food and that you're finding our delivery service and subscription options to be fantastic. It's always a pleasure to know that our customers are experiencing the benefits of our services.

Thank you for choosing AATU for your pets' nutritional needs. We look forward to continuing to serve you and your furry friends.

Best wishes,
Andrew
The AATU Team

Noté 5 sur 5 étoiles

Delivery arrived very quickly and no…

Delivery arrived very quickly and no problems, products packed correctly as ordered.

30 avril 2026
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Réponse de AATU Dog & Cat Food

Thank you for your positive review. We're delighted to hear that your delivery arrived promptly and everything was in order. We strive to provide a seamless shopping experience for all our customers. Should you need any further assistance, don't hesitate to reach out to our customer care team at https://customercare.aatu.co.uk/. Thanks again for choosing AATU!

Best wishes,
Andrew
The AATU Team

Noté 5 sur 5 étoiles

Fantastic food

Fantastic food. Little puppy loves it and we get compliments on her coat all the time.

2 avril 2026
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Réponse de AATU Dog & Cat Food

We're thrilled to hear that your little puppy is enjoying our food and that her coat is looking great. It's always a pleasure to hear such positive feedback from our customers. 

Thank you for choosing AATU for your puppy's nutritional needs.

Best wishes,
Chris
The AATU Team

Noté 5 sur 5 étoiles

Fast delivery

Fast delivery. My girls love AATU beef wet food.

1 mai 2026
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Réponse de AATU Dog & Cat Food

Thank you for your wonderful 5-star review! We're delighted to hear that our delivery service met your expectations and that your girls are enjoying the AATU beef wet food. 

We appreciate your support and look forward to continuing to serve you and your furry friends.

Best wishes,
Chris
The AATU Team

Noté 5 sur 5 étoiles

Arrived at speed

Arrived at speed, our dog is very picky and eats this food.

23 avril 2026
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Réponse de AATU Dog & Cat Food

Thanks for your 5-star review! We're thrilled to hear that your delivery arrived promptly and that your picky pup enjoys our food. 

We appreciate your support.

Best wishes,
Chris
The AATU Team

Noté 5 sur 5 étoiles

Good delivery

my dogs food came on the right day & i was kept informed of the tracking. the driver was very helpful by lifting the box for me into the house

27 avril 2026
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Réponse de AATU Dog & Cat Food

We're thrilled to hear that your delivery experience was smooth and that our courier was able to assist you. We always aim to provide the best service possible, and it's great to know that we're meeting those expectations.

Thanks for choosing AATU.

Best wishes,
Chris
The AATU Team

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