AATU Dog & Cat Food Avis 1 773

TrustScore 4.5 sur 5

4,6

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Lisez les avis des autres

Noté 5 sur 5 étoiles

I have the fussiest 2 year old jack Russell who regularly has tummy troubles,When I read about AAtu,s ethos regarding dog nutrition I was impressed enough to give it a go.My fussy Russell was impresse... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I forgot to reschedule a delivery for 72 cans and they redirected the courier at the last minute with no charge and we're very understanding. I'm very impressed. The food is top quality. The serv... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Great! Really easy to change delivery dates where necessary. Exceptionally prompt delivery to a hungry spaniel who loves his food! Many thanks.

L'entreprise a répondu

Noté 5 sur 5 étoiles

Excellent company to deal with direct. Their rewards scheme is fantastic too. Super fast delivery and their customer service was brilliant on the one occasion I contacted them. The quality of the... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Animalerie
  2. Fabricant de nourriture pour animaux
  3. Magasin d'alimentation animale
  4. Fabricant de produits alimentaires
  5. Magasin d'articles pour animaux

Écrit par l'entreprise

This is AATU, the original 80:20 luxury diet for dogs and cats. Designed in Britain by expert nutritionists, who love their pets and manufactured to the highest standards, we will never compromise on quality. All of our recipes are grain free and made from single source protein, so you know you're feeding the best. Subscribe and Save on our website today to take the effort out of ordering and to get the best deal!


Coordonnées de contact

4,6

Excellent

TrustScore 4.5 sur 5

2 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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Noté 5 sur 5 étoiles

Super quick delivery

Super quick delivery - next day! Great quality dog food, high meat quantity!

18 avril 2026
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Réponse de AATU Dog & Cat Food

Thank you for your fantastic 5-star review! We're thrilled to hear that you were pleased with our speedy delivery service. It's always our aim to ensure our customers receive their orders as quickly as possible. We're also glad to know that you're happy with the quality of our dog food.

Thank you for choosing AATU!

Best wishes,
Chris
The AATU Team

Noté 5 sur 5 étoiles

Zak loves the food

Zak loves the food, delivery is very efficient … what’s not to like?

17 avril 2026
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Réponse de AATU Dog & Cat Food

We're thrilled to hear that Zak is enjoying our food and that you're pleased with our efficient delivery service. We strive to provide the best for our furry friends and their owners. 

Thank you for taking the time to share your positive experience with us. We appreciate your support and look forward to continuing to serve you and Zak.

Best wishes,
Chris
The AATU Team

Noté 5 sur 5 étoiles

Excellent in every way

Brilliant service and great quality dog food. Delivery was next day, literally.

24 avril 2026
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Réponse de AATU Dog & Cat Food

Thanks for the wonderful review! We're thrilled to hear that you're pleased with our service and the quality of our dog food. We always strive to provide prompt delivery, so it's great to know that we're meeting your expectations. 

Thanks again for choosing AATU!

Best wishes,
Chris
The AATU Team

Noté 5 sur 5 étoiles
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Réponse de AATU Dog & Cat Food

Thank you for your kind words and the 5-star review. We're thrilled to hear that you're pleased with both our food and service. Your support means a lot to us. 

If you ever need any assistance in the future, don't hesitate to reach out to our customer care team at https://customercare.aatu.co.uk/. Thanks again!

Best wishes, 
Chris
The AATU Team

Noté 5 sur 5 étoiles

Delivered the next day

Delivered the next day
Excellent product, so far my super fussy Deerhound is still eating it

16 avril 2026
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Réponse de AATU Dog & Cat Food

Thanks for the fantastic 5-star review! We're thrilled to hear that your delivery arrived promptly and that your Deerhound is enjoying our product. We appreciate your support and look forward to continuing to serve you and your furry friend.

Best wishes, 
Chris
The AATU Team

Noté 5 sur 5 étoiles

A regular customer and as always…

A regular customer and as always pleased with the all round service provided.

15 avril 2026
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Réponse de AATU Dog & Cat Food

Thank you for your wonderful review and for being a loyal customer. We're thrilled to hear that you're pleased with our service. We strive to provide the best experience for our customers and your feedback is greatly appreciated. 

Thank you for choosing AATU.

Best wishes, 
Chris
The AATU Team

Noté 5 sur 5 étoiles

AATU Kibble

Kiki loves AATU kibble, she has both the chicken and salmon. She maintains a very healthy weight and condition of her coat.
The subscription is very easy to alter dates so I don’t have to keep extra bags in and never run out.

21 avril 2026
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Réponse de AATU Dog & Cat Food

Thanks for the wonderful 5-star review! We're thrilled to hear that Kiki is enjoying her AATU kibble and that you're finding our subscription service convenient and easy to manage. It's great to know that our service is helping you keep Kiki in top condition without any hassle.

We appreciate your support and look forward to continuing to serve you and Kiki with our premium pet food.

Best wishes, 
Chris
The AATU Team

Noté 5 sur 5 étoiles

The quickness of the delivery after…

The quickness of the delivery after ordering

20 avril 2026
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Réponse de AATU Dog & Cat Food

We're thrilled to hear that you were pleased with the speed of our delivery service. At AATU, we strive to ensure our customers receive their orders promptly. 

We appreciate your feedback and look forward to serving you again soon.

Best wishes, 
Chris
The AATU Team

Noté 4 sur 5 étoiles
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Réponse de AATU Dog & Cat Food

We're delighted to hear that you found the ordering process easy and were pleased with our fast delivery. 

Thanks for your trust, we're thankful for amazing customers like you and thanks again for choosing AATU for your pet's nutritional needs.

Best wishes, 
Chris
The AATU Team

Noté 5 sur 5 étoiles

Easy to choose quick delivery

Easy to choose quick delivery

11 avril 2026
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Réponse de AATU Dog & Cat Food

Thank you for your positive feedback! We're delighted to hear that you found our selection process straightforward and our delivery service prompt. We strive to provide a seamless shopping experience for all our customers. 

Thanks again for choosing AATU for your pet's nutritional needs.

Best wishes, 
Chris
The AATU Team

Noté 5 sur 5 étoiles
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Réponse de AATU Dog & Cat Food

We're thrilled to hear that you're pleased with both our product and service. We strive to provide the best for our customers and their pets. If you ever need any assistance in the future, don't hesitate to reach out to our customer care team at https://customercare.aatu.co.uk/. 

Thanks again for choosing AATU!

Best wishes, 
Chris
The AATU Team

Noté 5 sur 5 étoiles

Excellent Product & Company

Excellent company to deal with direct.
Their rewards scheme is fantastic too.
Super fast delivery and their customer service was brilliant on the one occasion I contacted them.
The quality of the brand and product is excellent and I recommend. I've been feeding my healthy and active English Springer Spaniel on this brand since he was a pup. He's now 6.

9 avril 2026
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Réponse de AATU Dog & Cat Food

Thank you for your glowing review! We're thrilled to hear that you've had such a positive experience with our company and that our rewards scheme and customer service have met your expectations. It's wonderful to know that your English Springer Spaniel has been enjoying AATU since he was a pup. We appreciate your recommendation and look forward to continuing to serve you and your furry friend in the future.

Best wishes,
Andrew
The AATU Team

Noté 5 sur 5 étoiles

AATU quality product and service

I had an issue with account access. I contacted AATU by telephone and Rina could not be more helpful. Issue resolved, subscription changed as requested. Good customer service. Their dry dog food is an excellent product, good quality and I highly recommended AATU as a company. Efficient delivery service and good communications.

20 avril 2026
Avis spontané
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Réponse de AATU Dog & Cat Food

Thank you for your wonderful review and the full 5 stars! We're thrilled to hear that Rina was able to assist you with your account access issue and that you're pleased with our customer service. 

We're also glad to know that you're happy with our efficient delivery service and communication. Your recommendation means a lot to us. 

Thank you for choosing AATU for your pet's nutritional needs.

Best wishes, 
Chris
The AATU Team

Noté 3 sur 5 étoiles

This food is great quality and the only…

This food is great quality and the only brand that our dog doesn't react to but also loves the taste. However the subscription service leaves a bit to be desired, its great value but items are often out of stock, so cannot rely on it to come every month.

9 avril 2026
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Réponse de AATU Dog & Cat Food

Thank you for taking the time to share your feedback with us. We're delighted to hear that your dog enjoys our food and that it suits their dietary needs.

We're sorry to hear about your experience with our subscription service. We understand how important it is for your pet's food to arrive on time and we apologise for any inconvenience caused by items being out of stock. We're always working to improve our services and your feedback is invaluable in this process.

Please feel free to reach out to our customer care team at https://customercare.aatu.co.uk/ if you have any further concerns or suggestions. We're here to help and we appreciate your patience and understanding.

Best wishes, 
Chris
The AATU Team

Noté 5 sur 5 étoiles

Quality

Speed of delivery, quality of the food, communications

8 avril 2026
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Réponse de AATU Dog & Cat Food

We're thrilled to hear that you're pleased with the speed of our delivery, the quality of our food, and our communication. We strive to provide the best service possible for our customers and their pets.

If you ever have any questions or need further assistance, don't hesitate to reach out to our customer care team at https://customercare.aatu.co.uk/. 

Thanks again for choosing AATU and thank you for your 5-star review!

Best wishes, 
Chris
The AATU Team

Noté 5 sur 5 étoiles
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Réponse de AATU Dog & Cat Food

Thanks for your wonderful 5-star review! We're thrilled to hear that your puppy is enjoying her new AATU biscuits. It's always a pleasure to know that our products are being well received by our furry friends.

Thank you for choosing AATU!

Best wishes, 
Chris
The AATU Team

Noté 1 sur 5 étoiles

My dog does not like your kibble food

My dog does not like your kibble food, I’m cancelling my order as soon as possible.
Regards, John.

14 avril 2026
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Réponse de AATU Dog & Cat Food

We're sorry to hear that your dog isn't enjoying our kibble food. We understand that every pet has their own unique tastes and preferences. 

We appreciate your feedback and we're here to help if you need any assistance with your order cancellation. Please reach out to our customer care team at https://customercare.aatu.co.uk/ and they will be more than happy to assist you.

Best wishes, 
Chris
The AATU Team

Noté 4 sur 5 étoiles

My boy loves this food my only issue is…

My boy loves this food my only issue is on delivery a few of the cans were damaged

7 avril 2026
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Réponse de AATU Dog & Cat Food

Thank you for taking the time to leave us a 4-star review. We're delighted to hear that your boy is enjoying our food. However, we're sorry to hear about the damaged cans upon delivery. This is certainly not the experience we want for our customers.

Best wishes, 
Chris
The AATU Team

Noté 4 sur 5 étoiles

Good quality

From purchase to my tilly eating this food was a pleasure, my dog likes nothing from being a puppy all food ends up in my bin but this food she will eat occasionally and that's good enough for me

7 avril 2026
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Réponse de AATU Dog & Cat Food

Thank you for taking the time to leave us a 4-star review. We're delighted to hear that your Tilly has taken a liking to our food, even if it's only occasionally. 

It's always a pleasure to hear that our customers are satisfied with their purchases.

Best wishes, 
Chris
The AATU Team

Noté 5 sur 5 étoiles

the food is second to none.fairly…

the food is second to none.fairly priced.customer services excellent.the 1 issue that occurs on a regular basis.there is often a flavour that is not available saying my monthly order will be delayed.so i have to double or treble up on another flavour .i have 7 cartons of 6 tins.every 4wks.and would prefer my first choice of flavours to be available..the delivery service is good.

14 avril 2026
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Réponse de AATU Dog & Cat Food

Thank you for your fantastic 5-star review and for your kind words about our food and customer service. We're thrilled to hear that you're pleased with our products and service.

We understand your concern about the availability of certain flavours and we apologise for any inconvenience this may have caused. We always strive to ensure all our flavours are available for our customers and we're sorry to hear that this hasn't been your experience.

We appreciate your feedback and will certainly take it into account as we continue to improve our services. If you have any further concerns or queries, please don't hesitate to reach out to our customer care team at https://customercare.aatu.co.uk/.

Thank you for choosing AATU for your pet's nutritional needs.

Best wishes, 
Chris
The AATU Team

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