Abertay International Training Ltd Avis 

I booked an in-person course with this company and received a confirmation email advising the location of the course would be provided 7-10 days before the start date. No such email was ever received, and only a day before the course was due to start was it confirmed by Abertay that the course was indeed cancelled. I had called multiple times before that, and was basically given no information to go on - instead being subject to a delaying tactic.

Upon verbal confirmation that the course was cancelled, I asked to be refunded. I was promised I would receive refund instructions within 24 hours. This, of course, did not happen and I therefore had no choice but to open a payment dispute against Abertay with my credit card company.

By far the worst training provider I have ever had the misfortune of working with. Course was cancelled several times without any communication. When the course ran it was dreadful, was in someone's house, he clearly had only just rolled out of bed. Still haven't received my certificate and despite months of communications still haven't been told how to complete my EAT award. Which has been paid for and I'm still getting ignored by everyone at Abertay. AVOID AVOID AVOID

Excellent trainer, very informative patient handling trainer course, good knowledge.

On First Aid Trainer Course in Glasgow tutors were excellent and very helpful. Excellent delivery, clearly spoken.

Gary is definitely an expert in his field and able to provide lots of examples to apply theory to practice on the First Aid Trainer Course.

Enjoyed this First Aid Trainer course, updating skills, given new ideas / examples that will improve my delivery of this course to staff and the trainer was excellent.

Great Safeguarding Adults Trainer course, covered what I needed and lots of real-life examples

Garys teaching style and interaction on the patient handling trainer course was excellent. Very well done.

On the IQA Course in Belfast. Know his stuff and delivered it very well.

Very well delivered First Aid Trainer course. Gary is very knowledgeable in relation to First Aid and very informative. Thank You.

Very professional COSHH Assessor Course in Glasgow. Good content and extra material services provided.

Great awareness for mental conditions and how to load discussions for training on First Aid for Mental Health Trainer course in Glasgow.

Trainer was brilliant and interacted well with all the class on the First Aid Trainer course. Had a great 3 days. Would advise to others to give it a go.

Alex was approachable and interacted with everyone on the Manual Handling Trainer course and made everyone engage.

On the Manual Handling Trainer Course spoke clearly, well explained everything and had jokes.

Not had a really good experience in COSHH Assessor Course but yes it add a lot of information and straight to the point.

On COSHH Assessor Course in Glasgow peter was brilliant keeping everyone engaged making the session more enjoyable as well as informative.

AVOID THIS COMPANY. Booked a course, needed to move it, asked for a refund and was assured it would be processed. Still haven't got my money back after a year of asking. No response to emails.

A dreadful company that gives zero care for their clients. I was booked on a course for May 2023 which they switched without notice to zoom and expected me to have the final day in Manchester (I live in Cardiff and booked an in person course in Cardiff). I re-scheduled for August and had to chase up only being notified the course would happen 6 days prior and then three days prior they cancelled due to family bereavement and shifted the dates and again made a day into a zoom session. Money returned after threat of court action and I still reserve the right to pursue my losses via a small claim. Avoid, avoid, avoid!

Update: In response to Pauls response... still no apology from Abertay, no acceptance that businesses suffer losses when courses are cancelled and quite shockingly Paul attempts to paint Wales Outdoors as the wrongdoer in this. Had Paul accepted poor management of the courses calendar, as outlined in my original review, all backed up by the email trail, then I may have considered removing the review. But he did not. He doubled down and continues to accept no responsibility for my business's disruption and losses associated with his poor admin, his unacceptable changing of the course delivery and poor communication throughout the course onboarding process.

Having paid for our nurse to attend first aid course, they cancelled the course 2 days prior and have then failed to send money back. Please beware.