ableMove Avis 13

The leg restrainer is better than using a belt because it is padded and wide making it comfortable and easy to use and easy to transfer from chair to chair.

The item I bought arrived just fine and the company double checked that I received my order (overseas shipping concerns)

Very good fast service!

Easy to review wheelchair covers.
Easy to order and track
product all my needs and allowed me to venture solo into show - paraplegic t12 complete

Quick delivery and excellent communications.

Hi Josh
Really enjoyed your book .Beautifully written and illustrated .A real help to people with disabilities
Muriel Horler

Extremely efficient. My son’s sling didn’t arrive from Royal Mail as planned - Josh very kindly sent me out another sling as we were going on holiday. Very friendly and accommodating. Thank you

The towel has worked very well for my son it keeps his wheelchair dry when he was wet from swimming we used it all the time on holiday and when we go to our local swimming pool, very happy.
Will order one again if Needed.

Arrived within days. Great product, made well, very strong Needed to attach some elastic into it just to give it some give otherwise perfect

The author never ceases to amaze me in all his achievements. The service was swift too

3 experts.
They were excellent, worked hard and had us moved in a few hours. Put everything where we wanted it. Even moved something that I decided was in the wrong place!
Three lovely men.
I would highly recommend this company.

Updated 14/2/24

Buying one of these online looked extremely risky - the terms and conditions that I had to accept before subscribing to get an offered 10% discount, talked about having to accept a possible 6 month delay before an item might be delivered! But these were from 2021 so I RANG THEIR SALES NUMBER and talked to a lovely helpful lady called Lorraine who confirmed availability of an Able Sling and undertook to dispatch one the same day for us. She was also very familiar with the products which I found reassuring. Had I not reached out by telephone I would have been half convinced this company is not serious - however, we got a door knock next morning. I am now updating the rating to 5 stars and hope mum won't have any problems with the Able Sling. The L size sling we bought is now fitted in her wheelchair, I am excited to see how she tolerates sitting in it for a spin round the park for some fresh air, as a first step.

The company have responded to me taking on board the website problems I reported and I do hope they will fix those because many others might, like I was, be discouraged from buying what looks like a great help for wheelchair users.

Summary
[Original review from 8/2/24.]

- Company seems to be understaffed and find it difficult to respond in a timely manner to customer queries.
- Products have very good marketing videos but I have been unable to find confirmed independent reviews. I've seen a blog review and a youtube video raving about the ableSling but both were supplied gratis to the reviewer so I must take them with a pinch of salt.

Details

Have been looking into buying a transfer sling for mum to increase our ability to take her out of the house and saw the ableSling mentioned favourably on one website. When I tried to figure out what size to order for her, the instructions on their website are confusing to useless.

It says to measure C and K as shown in a diagram and then to look up the best size in the table below the diagram. BUT the table does not mention the C and K sizes! (instead referring to 'Total Width' and other measurements not shown in the diagram.) I asked them via their chat feature "Why is that ?" and "In the diagram C is listed as 'Hip Width' not 'Total Width' Why are you making it needlessly confusing for customers? The table below the diagram has a column heading 'Cushion Space' defined as W times L but there is NO 'W' measurement in the diagram and the 'L' measurement is the LOWER LEG length that would be inappropriate to use for a cushion size!"

It looks like the owner is running the business on his own as he eventually replied. It was not explained, rather he asked me to provide a DIFFERENT set of measurements..

As it was taking so long for replies, I tried booking a zoom call with the owner via the facility on the webpage (which seemed a smart feature). I booked it and got a confirmation email telling me I had a slot booked, and a link to a zoom call. So I installed zoom on my phone but after waiting 15min for the meeting to begin I luckily noticed a chat message on the pc from the owner tellling me that he was in London and would not be able to join the call. If I had not taken a look at the pc again I don't know how long I would have been sat by mum waiting to talk to Josh. Obviously it is a good idea, if you know you're going to be busy, to not allow your website to make commitments by booking you in for meetings with potential customers.