It was very easy to get a quote and listing pre existing conditions. We have never yet claimed on a travel policy, but our premiums were rising a lot from our previous Travel Insurer (the naval logo)... Voir plus
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Prefer emails to begin with company name rather than customer services. Means they are less likely to get deleted accidentally and be found more easily as inboxes often truncate.
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Recently bought a single policy online. As my husband has a few pre existing medical issues the quote was very reasonable. I rang customer services the following day re an annual Worldwide policy. I... Voir plus
L'entreprise a répondu
I did struggle to apply for a quote on the website- possibly due to the many health conditions I was trying to add. I called Vibe ins directly and the agent took my application for a quote and was abl... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Where will your travels take you next? Get the cover you need with Vibe Insurance. You can get travel cover for single trip or multiple trips. There’s also cover for families, couples, groups or single travellers. The Benefits • 3 cover levels to choose from • All ages considered for single trips • Many medical conditions covered • 24/7 emergency assistance • Annual & single trip policies • Cover for winter sports, cruise, sports & activities. Vibe Insurance was founded by a team of industry experts who are on a mission to make life easier for customers to make sure everyone has access to the right cover before they go on holiday.
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4,7
Excellent
270 avis
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Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 77 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Title
Pleasant and efficient colleague who listened to what I needed to do and was a great help
A 20 minute wait to speak to someone was too long
12 octobre 2026
Réponse de Vibe Insurance
Good afternoon,
Thank you for your review.
We're delighted to hear that our colleague was pleasant, efficient, and took the time to listen to your needs and provide the help you required.
We also appreciate your feedback regarding the 20-minute wait time. We understand this is longer than expected and we're sorry for the delay you experienced. Your comments are valuable and will help us continue to improve our service.
Thank you for choosing us, and we hope to assist you again in the future.
Kind regards
The Vibe Insurance Team
Straight forward
13 octobre 2026
Réponse de Vibe Insurance
Good morning Colin,
Thank you for your review!
We're pleased to hear you found the process straightforward and easy to complete.
We appreciate your feedback and hope you have a fantastic trip.
Kind regards
The Vibe Insurance Team
Réponse de Vibe Insurance
Good morning Lorraine,
Thank you for your review!
We're delighted to hear you found our website easy to use and that the policy offered good value for money.
We appreciate your feedback and hope you have a wonderful trip.
Kind regards
The Vibe Insurance Team
easy app to understand when you have a…
easy app to understand when you have a medical condition and the price is decent too
8 octobre 2026
Réponse de Vibe Insurance
Good morning Ginette,
Thank you for your review.
We're delighted to hear that you found the journey easy to understand and navigate, particularly when declaring a medical condition.
We also appreciate your comments on the pricing and are pleased you feel the cover offers good value.
Thank you for choosing us, and we hope you have a great trip.
Kind regards
The Vibe Insurance Team
Easy to get a quote and call answered quickly
It was very easy to get a quote and listing pre existing conditions. We have never yet claimed on a travel policy, but our premiums were rising a lot from our previous Travel Insurer (the naval logo). Vibes quote was what we had expected. Just after reviewing the Vibe docs I had to call them re the geographical areas, the call was answered quickly and my question answered clearly, leaving me reassured.
If I have to make a claim I hope this would be handled in the same efficient manner.
9 octobre 2026
Réponse de Vibe Insurance
Good morning Alistair,
Thank you for your review/feedback.
We're pleased to hear that obtaining a quote and declaring your pre-existing medical conditions was straightforward, and that our pricing met your expectations compared to your previous insurer.
It's also great to know that when you called with a question about geographical cover, your call was answered promptly and the information provided gave you the reassurance you needed. Providing clear, helpful support is something we take great pride in.
Thank you for choosing Vibe and we hope you have a wonderful trip.
Kind regards
The Vibe Insurance Team
Réponse de Vibe Insurance
Good morning Margaret,
Thank you for choosing us again and for your continued support.
We're delighted to hear that you found the process quick and simple, and that we were able to provide a competitive price for your travel insurance.
We appreciate your feedback and look forward to helping you again in the future. Safe travels!
Kind regards
The Vibe Insurance Team
Réponse de Vibe Insurance
Good morning Craig,
Thank you for your review.
We're delighted to hear that you found the process hassle free and that our cover offered good value for money.
We appreciate your feedback and have a great trip!
Kind regards
The Vibe Insurance Team
Great service and really easy to deal…
Great service and really easy to deal with, thank you.
7 octobre 2026
Réponse de Vibe Insurance
Good evening Michael,
Thank you for your kind review.
We're delighted to hear that you found our service easy to use and that you had a positive experience with us.
We really appreciate your feedback and thank you for choosing us.
Have a wonderful trip!
Kind regards
The Vibe Insurance Team
Great value and great cover for…
Great value and great cover for pre-existing medical conditions.
5 octobre 2026
Réponse de Vibe Insurance
Good morning Martin,
Thank you for your fantastic review.
We're delighted to hear that you found our travel insurance to be great value and that we were able to provide cover for your pre-existing medical conditions.
We appreciate your feedback and thank you for choosing us.
Have a wonderful trip!
Kind regards
The Vibe Insurance Team
Réponse de Vibe Insurance
Good afternoon Ian,
Thank you for taking the time to leave a review.
We're delighted to hear that you found our cover competitively priced and that it met all your requirements.
We appreciate your support and thank you for choosing Vibe.
Have a fantastic trip!
Kind regards
The Vibe Insurance Team
Réponse de Vibe Insurance
Good morning Martin,
Thank you for taking the time to leave a review.
We're so pleased to hear that you found the form easy to complete and the process straightforward.
Have a fantastic trip, and thank you for choosing Vibe Insurance.
Kind regards,
The Vibe Insurance Team
Happy customer!
I did struggle to apply for a quote on the website- possibly due to the many health conditions I was trying to add. I called Vibe ins directly and the agent took my application for a quote and was able to quote a premium. We were very pleased with the cost and bought the insurance. The agent was most helpful, polite and professional. We do not tend to stay with the same insurance company but have stayed with Vibe ins due to the reasonable costs and great service.
2 octobre 2026
Réponse de Vibe Insurance
Good morning Pamela,
Thank you for your feedback.
We're sorry you experienced some difficulty using the website due to the medical conditions being added, but we're pleased our team was able to assist you over the phone.
It's wonderful to hear you've continued to choose Vibe because of our great service and value.
Thank you for choosing Vibe Insurance.
Kind regards
The Vibe Insurance Team
I have never had to test them as to pay…
I have never had to test them as to pay out when needed but they put up the price from for annual insurance from approx £300 to £500 in one go. Tried to talk to them but was treated to corporate word salad. Its not a good business model
1 octobre 2026
Avis spontané
Réponse de Vibe Insurance
Good morning Gaynor,
Thank you for your feedback.
We're sorry to hear you were disappointed by the increase in your renewal premium and that our explanation did not meet your expectations. We appreciate you taking the time to share your experience.
Kind regards
The Vibe Insurance Team
Easy to navigate all the pages and…
Easy to navigate all the pages and questions are straight forward to understand, even when I had to call them because I made a mistake they quickly corrected it without fuss.
1 octobre 2026
Réponse de Vibe Insurance
Good morning,
Thank you for your lovely feedback.
We're pleased to hear you found the process easy to follow and that our team was able to quickly correct your mistake without any hassle.
Thank you for choosing Vibe, and have a great trip!
Kind regards
The Vibe Insurance Team
Prefer emails to begin with company…
Prefer emails to begin with company name rather than customer services. Means they are less likely to get deleted accidentally and be found more easily as inboxes often truncate.
4 octobre 2026
Réponse de Vibe Insurance
Good afternoon Freddie,
Thank you for your feedback.
We understand how this could make emails easier to spot in your inbox and will take your suggestion on board.
Thank you for choosing Vibe and have a great trip!
Kind regards
The Vibe Insurance Team
Competitive prices and easy to apply &…
Competitive prices and easy to apply & pay for.
1 octobre 2026
Réponse de Vibe Insurance
Good afternoon Caroline,
Thank you for your feedback.
We're delighted you found our prices competitive and the application and payment process easy.
We appreciate your support and have a great trip!
Kind regards
The Vibe Insurance Team
Réponse de Vibe Insurance
Good afternoon Gerard,
Thank you so much for your kind feedback.
We're delighted to hear this and really appreciate your support.
Have a great trip!
Kind regards
The Vibe Insurance Team
Quick and easy to use website and helpful staff.
Quick and easy to use website and although I had a few problems downloading the documents, Alicia was very helpful over the phone and quickly remedied the problem. Many thanks.
30 septembre 2026
Réponse de Vibe Insurance
Good afternoon Catherine,
Thank you for your kind feedback!
We're delighted to hear you found our website quick and easy to use, and that Alicia was able to resolve the issue promptly. We really appreciate your support.
Kind regards
The Vibe Insurance Team
Réponse de Vibe Insurance
Good afternoon Mina,
Thank you for your fantastic feedback!
We're delighted to hear you received great service and really appreciate your support.
Have a great trip.
Kind regards
The Vibe Insurance Team
Recently bought a single policy online
Recently bought a single policy online. As my husband has a few pre existing medical issues the quote was very reasonable.
I rang customer services the following day re an annual Worldwide policy. I spoke to John who was very helpful. Would definitely use again.
1 octobre 2026
Réponse de Vibe Insurance
Good afternoon Linda,
Thank you for your kind feedback.
We're delighted to hear you found our prices reasonable and that John was able to assist with your enquiry. We look forward to helping you again in the future.
Have a great trip!
Kind regards
The Vibe Insurance Team
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