It was very easy to get a quote and listing pre existing conditions. We have never yet claimed on a travel policy, but our premiums were rising a lot from our previous Travel Insurer (the naval logo)... Voir plus
L'entreprise a répondu
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Prefer emails to begin with company name rather than customer services. Means they are less likely to get deleted accidentally and be found more easily as inboxes often truncate.
L'entreprise a répondu
Recently bought a single policy online. As my husband has a few pre existing medical issues the quote was very reasonable. I rang customer services the following day re an annual Worldwide policy. I... Voir plus
L'entreprise a répondu
I did struggle to apply for a quote on the website- possibly due to the many health conditions I was trying to add. I called Vibe ins directly and the agent took my application for a quote and was abl... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Where will your travels take you next? Get the cover you need with Vibe Insurance. You can get travel cover for single trip or multiple trips. There’s also cover for families, couples, groups or single travellers. The Benefits • 3 cover levels to choose from • All ages considered for single trips • Many medical conditions covered • 24/7 emergency assistance • Annual & single trip policies • Cover for winter sports, cruise, sports & activities. Vibe Insurance was founded by a team of industry experts who are on a mission to make life easier for customers to make sure everyone has access to the right cover before they go on holiday.
Coordonnées de contact
4,7
Excellent
270 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 77 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Great customer service
Molly was friendly and easy to talk to whilst discussing our different health conditions. She explained everything clearly and checked that we were happy with our quote.
30 septembre 2026
Réponse de Vibe Insurance
Good afternoon,
Thank you for your kind feedback.
We're delighted to hear that Molly provided friendly, helpful service and explained everything clearly.
Thank you for choosing Vibe Insurance, and we really appreciate your support.
Kind regards
The Vibe Insurance Team
So simple and quick
So simple and quick, documents received as soon as payment was made.
30 septembre 2026
Réponse de Vibe Insurance
Good morning,
Thank you for your kind review.
We're delighted to hear that arranging your cover was simple and quick, and that you received your documents straight after payment.
We appreciate your support and thank you for choosing Vibe Insurance.
Have a fantastic trip!
Kind regards
The Vibe Insurance Team
Easy to talk to
Competitive quote (bearing in mind I have complex and multiple medical issues) and received docs quickly. I had to phone the next day because I’d forgotten a couple of medical issues and I was answered promptly and got everything sorted quickly. Hopefully I won’t need to test their claims line 🤞.
30 septembre 2026
Réponse de Vibe Insurance
Evening Gareth,
Thank you for your review.
We're so pleased to hear you found our quote competitive and that our team was able to quickly help when you needed to add further medical conditions. Providing friendly and efficient service is always our goal.
We hope you have a fantastic trip!
Kind regards
The Vibe Insurance Team
Pretty good
EDIT: Just help anyone out, apparently 'GP notes' is a stupid standard insurance industry term used to mean your detailed medical records (not just what's on the NHS app), that you can get for free by making a Subject Access Request. So check it's what Vibe means, then make a Subject Access Request for 'complete clinical notes and consultation history spanning the last 2 years'. However, the law apparently states that the insurer should send you a consent form and request the records themselves, not force you to do it via Subject Access Request.
If you don't want to do it yourself, inform the insurer (Vibe, in this case) that you want them to request a tailored report or file extract directly from your GP surgery using the proper commercial channels. They must provide you with an AMRA consent form to sign. This gives them legal permission to contact your doctor and pay the practice for the administrative work required to pull your records.
--- Original review:
Would give 5 stars but they didn't respond to an e-mail and their online claims form is not very straightforward for unusual situations. However, once I'd got some advice about it over the phone, I was able to fill it in and upload relevant evidence and my claim was approved shortly afterwards. No messing, no asking for additional evidence, just approval. Date is incorrect as I forgot when they approved it.
21 juillet 2026
Avis spontané
Réponse de Vibe Insurance
Good afternoon, Geoffrey,
Thank you for taking the time to share your feedback.
We're sorry to hear that you didn't receive a response to your email and that the online claims form wasn't as straightforward as it could have been for your particular circumstances.
That said, we're pleased that our team was able to assist you over the phone and that, once your claim was submitted with the relevant evidence, it was processed and approved quickly without the need for any further information.
Your comments regarding email responses and the claims journey are valuable and will help us continue to improve our service. Thank you again for your feedback and for choosing us.
Kind regards,
The Vibe Insurance Team
Very easy to buy
9 septembre 2026
Réponse de Vibe Insurance
Good afternoon, Linda,
Thank you for your review!
We're pleased to hear you found the process easy and straightforward.
We appreciate your feedback. Have a great trip!
Kind regards
The Vibe Insurance Team
Réponse de Vibe Insurance
Good morning Ged,
Thank you for your continued support. We're pleased to hear you had another positive experience and appreciate you choosing us again.
Have a great trip!
Kind regards
The Vibe Insurance Team
Réponse de Vibe Insurance
Good morning,
Thank you for your review!
We're pleased to hear you found our website easy to navigate and our prices reasonable.
We appreciate your feedback and thank you for choosing Vibe Insurance.
Have a great trip!
Kind regards
The Vibe Insurance Team
Réponse de Vibe Insurance
Good morning, Jillian,
Thank you for your review!
We're pleased to hear you've had a great experience with Vibe before and found our prices competitive.
We appreciate your continued support! Have a great trip!
Kind regards,
The Vibe Insurance Team
Supportive helpdesk
Good, friendly and helpful support. The lady on the help desk, Alicia, was very helpful.
6 septembre 2026
Réponse de Vibe Insurance
Good morning, Tim,
Thank you for your kind review. We're delighted to hear that Alicia provided friendly and helpful support. We'll be sure to pass on your comments to her.
Thank you for choosing Vibe Insurance and for taking the time to share your feedback.
Kind regards,
The Vibe Insurance Team
Every think clear and easy to follow
8 septembre 2026
Réponse de Vibe Insurance
Good evening, Spencer,
Thank you for your feedback!
We're pleased to hear you found everything clear and easy to follow. We appreciate your support and thank you for choosing us.
Have a great trip!
Kind regards
The Vibe Insurance Team
The website is straightforward
The website is straightforward, easy to use, easy to understand and easy to navigate around
4 septembre 2026
Réponse de Vibe Insurance
Good afternoon, Cyrena,
Thank you for taking the time to leave a review.
It’s great to hear that you found our website easy to use and navigate. We work hard to make the process as simple and user friendly as possible, so your feedback is greatly appreciated.
Have a great trip!
Kind regards,
The Vibe Insurance Team
Customer service were brilliant when I…
Customer service were brilliant when I had a query. Really nice to be able to speak to a person and not having to wait hours on the phone.
7 septembre 2026
Réponse de Vibe Insurance
Good evening,
Thank you for taking the time to leave a review.
It's wonderful to hear that our team provided the support you needed and that you valued being able to speak with a real person without long wait times.
We really appreciate your feedback. Have a great trip!
Kind regards
The Vibe Insurance Team
Easy process travel insurance
Easy process, document emailed over promptly, good cover and price reasonable.
3 septembre 2026
Réponse de Vibe Insurance
Good evening, Rachel,
Thank you for your review!
We're delighted to hear you found the process easy, received your documents promptly, and were happy with both the cover and price.
We appreciate your feedback and thank you for choosing us.
Kind regards
The Vibe Insurance Team
Réponse de Vibe Insurance
Good evening, Susan,
Thank you for your review!
We're delighted to hear you found our website easy to use and felt the policy offered good value for money.
We appreciate your feedback and thank you for choosing us for your travel insurance needs.
Kind regards
The Vibe Insurance Team
Réponse de Vibe Insurance
Good evening, Jayne,
Thank you for taking the time to leave a review.
We're so pleased to hear you found our website easy to use and that our cover offered good value for money.
We're delighted that you found our website easy to navigate and were happy with the price. We really appreciate your support and hope you have a fantastic trip.
Kind regards
The Vibe Insurance Team
Wasn't too difficult even for a non-…
Wasn't too difficult even for a non- techy boomer to navigate
2 septembre 2026
Réponse de Vibe Insurance
Good evening, Ken,
Thank you for your review!
We're delighted to hear that you found our website easy to navigate and the process straightforward. We appreciate your feedback and thank you for choosing us.
Kind regards
The Vibe Insurance Team
Réponse de Vibe Insurance
Good evening, Sandra,
Thank you for your review!
We're pleased to hear you found our service quick, straightforward, and competitively priced. We appreciate your feedback and your support.
Kind regards
The Vibe Insurance Team
Don't want to pay out!
Price is great, they cover a lot of preexisting conditions.
The problem is I was taken ill with food poisoning and had to spend a night in hospital, I paid by credit card and put a claim in for the costs and 2 months later I am still waiting on their decision whether they will pay or not!
They have even tried to deduct dental excess and they want a 2 year summary from my GP noting all appointments, tests and referrals which I will have to pay for.
First time I've had to claim for medical treatment and so far I am of the opinion they DO NOT WANT TO PAY OUT!
Not only am I out of pocket for £1700 but I have a policy that's worthless in my opinion.
I took out an annual policy but will look at another provider to cover for my big birthday celebration later this year.
5 septembre 2026
Avis spontané
Réponse de Vibe Insurance
Good evening, Anthony,
Thank you for your feedback and for sharing the concerns you've experienced.
We're sorry to hear about your illness whilst travelling.
We certainly do not want our customers to feel that valid claims are not being considered fairly, and we're sorry that this has been your perception. We'd like the opportunity to review your case and provide an update on the current status of your claim. Please contact us directly with your policy or claim reference number so that we can investigate further.
We value your custom and hope we can help resolve this matter for you as quickly as possible.
Kind regards
The Vibe Insurance Team
Very easy to do online better than…
Very easy to do online better than other websites for holiday insurance thank you for making the process so easy & very efficient
1 septembre 2026
Réponse de Vibe Insurance
Good evening, Helen,
Thank you for your positive feedback.
We are delighted to hear that you found the online process straightforward and efficient. We appreciate your support and thank you for choosing us.
Have a great trip!
Kind regards
The Vibe Insurance Team
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