I booked a Level 2 report and was really impressed with how quickly I received it. The whole process was straightforward and hassle-free from start to finish. The report itself was very easy to rea... Voir plus
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The team at Able were amazing, I was recommended by a friend but of course, I sought around 4-5 different quotes too (For Level2) but the Able team provided an affordable, reasonable price and a swift... Voir plus
Able surveyors are very competitive on price and did a great job with the survey on our flat. The process was straightforward and the job was done very promptly with a full report arriving the day aft... Voir plus
For once in the house-buying process, I am actually really impressed! We were able to book in this survey super quickly and the detail that came back has been really good, with handy fact and glossary... Voir plus
4,9
Excellent
200 avis
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From inception of enquiring and the…
From inception of enquiring and the survey being carried out, we were super impressed. Jack and his team were punctual and provided a duty of care which made us feel very important. Can’t recommend this company enough.
16 décembre 2024
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Réponse de Ablesurveyors
Thank you for your fantastic feedback! We’re so pleased to hear that you were impressed with our service from start to finish. Jack and the team always strive to provide a professional and caring experience, and it’s wonderful to know you felt valued. We truly appreciate your recommendation!
Jack completed a L2 survey for us on a…
Jack completed a L2 survey for us on a property we’re purchasing. The survey was extremely thorough and received the same day as the survey took place which we’re really happy about as we’re keen to exchange contracts soon.
Thanks Jack - 5*
5 décembre 2024
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Réponse de Ablesurveyors
Thank you for your feedback! We’re delighted to hear that you were pleased with the thorough Level 2 survey and our same-day turnaround. We understand how important timing is when purchasing a property, and we’re glad we could assist. Wishing you all the best with your exchange!
I had Dean carry out a Level 3 survey…
I had Dean carry out a Level 3 survey on a grade 11 listed building and the service was great from start to finish. The office team were really helpful and Dean provided professional advice to help us make a final decision on our purchase. Already recommended to friends in the same process.
28 novembre 2024
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Réponse de Ablesurveyors
Thank you for your feedback! We’re thrilled to hear that you had a positive experience with our service and that Dean was able to assist you with the Level 3 survey on your Grade II listed property.
It’s fantastic to know that our office team provided the support you needed and that Dean’s professional advice helped you make an informed decision on your purchase. We understand how significant these decisions are, especially with listed properties, and we’re glad to have been of assistance.
We truly appreciate your recommendation to friends—it means a lot to us. Please don’t hesitate to reach out if you need our help again in the future.
Excellent job by Jack and the team at…
Excellent job by Jack and the team at Able. We employed them for a Level 3 report as we were interested in buying a flat in a converted old build. Thankfully, Jack found a couple of issues we were not aware of (and which would cost us more than 10k ) which led us to renegotiate the price with the sellers. Jack even called us out of office hours to guide us through the report and explain to us which issues to prioritise. Would highly recommend their services and we would definitely use Able again!
27 novembre 2024
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Réponse de Ablesurveyors
Thank you for your fantastic feedback! We’re so pleased to hear that Jack and the team were able to provide you with a thorough Level 3 survey and help uncover important issues with the property.
It’s great to know that Jack’s diligence and guidance not only helped you renegotiate the purchase price but also gave you clarity on which areas to prioritize. We’re especially glad that his out-of-hours support was helpful during such a crucial decision-making process.
Your recommendation means a lot to us, and we’re delighted to have been of service. If you need assistance in the future, don’t hesitate to reach out—we’d be happy to help again.
Excellent Service
I would like to thank Able Surveyors for their professionalism in detecting some potential structural issues as well as dampness which I would not have been aware of. My survey brought to my attention cost implications which I was able to factor in before I purchased my property. My survey was very user friendly and received promptly. It enabled me to have work carried out before I moved in which was brilliant. I appreciated their professionalism and expertise and financially found them very competitive. I would recommend this company as my experience was superb.
25 novembre 2024
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Réponse de Ablesurveyors
Thank you for your kind words and for taking the time to share your experience! We’re delighted to hear that our survey helped you identify potential structural and damp issues and provided the insights you needed to make informed decisions before purchasing your property.
It’s wonderful to know that the report’s prompt delivery and user-friendly format allowed you to address necessary repairs before moving in. We’re also pleased that you found our services to be both professional and competitively priced—your satisfaction is our priority.
Your recommendation means a great deal to us, and we’re thrilled that your experience with Able Surveyors was a positive one. Should you need any further assistance in the future, we’d be happy to help.
Able Surveyors recently conducted a…
Able Surveyors recently conducted a Level 3 Building Survey for me and I couldn’t be more impressed with their service. The surveyor demonstrated a deep level of expertise, carefully examining every aspect of the property and providing an extremely detailed assessment.
The final report was thorough and easy to understand, highlighting key areas of concern and offering valuable insights. The surveyor was also approachable and took the time to explain the findings, which was incredibly helpful during the process.
I’m very pleased with the professionalism and attention to detail provided by Able Surveyors. I highly recommend their services to anyone looking for a reliable and comprehensive building survey.
25 novembre 2024
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Réponse de Ablesurveyors
Thank you for your wonderful feedback! We’re delighted to hear about your positive experience with our Level 3 Building Survey and that our team was able to meet your expectations with professionalism and expertise.
It’s great to know that the surveyor provided a detailed and comprehensive assessment of the property and took the time to explain the findings clearly. Ensuring our clients have a full understanding of their report is a top priority for us, and we’re glad this was helpful to you during the process.
We truly appreciate your recommendation and are thrilled that you were satisfied with the service we provided. Should you need any further assistance in the future, we’d be happy to help again.
Professional service
I used able surveyors because a friend recommended their services. I was very pleased with the process from start to finish. The office made the process very simple and explained clearly what was involved within the reports and survey. I received the report 2 days after the survey was conducted, which was very detailed. I also received a follow up phone call from Jack to go over the report which was very helpful as I had some queries regarding the roof and chimney stack. Overall, a good service and reasonable priced. Would highly recommend.
4 novembre 2024
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Réponse de Ablesurveyors
Thank you for taking the time to share your feedback! We’re so pleased to hear that you had a positive experience with Able Surveyors and that the process was straightforward and clear from start to finish.
It’s great to know that the office team provided helpful guidance and that the report was delivered promptly, offering the level of detail you needed. We’re especially glad to hear that Jack’s follow-up call addressed your queries regarding the roof and chimney stack, ensuring you felt fully informed.
Your kind words and recommendation mean a great deal to us. We’re delighted you found our service to be professional, efficient, and reasonably priced. Should you need assistance in the future, we’d be more than happy to help again.
More than a survey, a list of lies
The survey did not highlight anything suspicious, because they probably used a template.
When I moved into the property I found:
Broken toilet bowl that I had to replace.
The other toilet cistern was broken and I had to buy a new one.
Water infiltration in the bathroom (they said there was no infiltration at all).
The deck in the garden was completely rotten and I had to dispose it.
They said there was underfloor heating and there was none.
The plaster under the stairs collapsed but they did not say anything about it.
When I wrote them an email they said the surveyor had moved to another company and they could not answer.
Then they stopped replying to my emails for good.
The most unprofessional company.
23 février 2024
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Réponse de Ablesurveyors
Thank you for reaching out. Could you please provide us with the name of the individual or entity involved? Unfortunately, we can’t proceed or investigate further based on the details provided so far. Once we have the name, we’ll be able to look into this matter more thoroughly for you.
Best regards,
G D
Amazing Service
The survey was booked the day after I enquired and scheduled for the following week. The report was emailed to me the next day! Extremely quick turnaround and a very reasonable price. The report was detailed and they were quick to respond to any queries I had. Cannot rate them more!
22 juillet 2024
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Own director lier !!!
The director Dean was the one submitting the survey for our future buyers. Same day he visited us - very polite and nice and we kindly asked him how was the survey - his feedback/opinion. His reply was “all fine nothing to worry about no issues” - he did only mention one issue about the chymenys. After an hour that he left - I got a call from the agency saying that Dean did report the opposite to my future buyers - saying that house is not safe & problems with the windows (when actually he didn’t even open one window in his visit) and we never had any issue with our windows and mentioning cracks when he never mentioned anything during his visit. Totally disappointing - I did text him and no answer back. How you can lie people like that !!!!!
6 juin 2024
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Réponse de Ablesurveyors
Thank you for sharing your feedback. At able surveyors, we take pride in maintaining transparency and professionalism in all our dealings, and we are concerned to hear about your experience. We understand that the outcome of a survey can sometimes have unintended consequences and we sincerely regret any negative impact this may have had on your sale.
As a company, our primary responsibility is to the buyer and it is our duty to provide a thorough and impartial assessment to ensure they are informed of any potential issues or risks that may arise. This approach is essential to maintaining the highest standards of professionalism and trust in the services we provide.
It is our standard practice to provide objective and impartial assessments based on the condition of the property at the time of inspection. We understand that receiving mixed feedback can be frustrating and we want to clarify that any verbal observations made during a visit are preliminary and not a substitute for the full written report. The written report is based on a comprehensive evaluation and it is intended to provide an accurate and detailed overview for the buyer’s consideration.
We regret any miscommunication or misunderstanding that may have occurred during or after the visit. If you have further questions about the report or its contents, we encourage you to reach out to us and we will be happy to review the matter with you.
Your feedback is important to us, and we are committed to addressing your concerns and ensuring clarity and consistency in our services.
Quick, in depth and helpful — thank you, Jack
We had a great experience with our surveyor, Jack. We’re in the process of purchasing a very old, listed property. Our survey was carried out on Friday and we received a full, in depth report at 8 on Saturday morning. We had some questions, to which Jack responded straight away and has been reassuring.
This was a quick and in-depth service and Jack has been helpful. I’m sure we may have more questions for him! But I wouldn’t hesitate to go back to him for more info/confirmation/help.
20 avril 2024
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A total waste of money
I recently had a structural survey done at my home using AbleSurveyors Limited, and I must say, it was an utterly disappointing experience. From start to finish, it felt like a complete waste of time and money.
During the survey itself, it was painfully obvious that the surveyor lacked attention to detail. It felt like they just glanced around without actually thoroughly inspecting anything. Most of the Survey report says “Consult with an expert”. The purpose of structural survey is to find if there is any issue with the property I am buying.
When I received the report, I was shocked by its lack of thoroughness. It was riddled with vague statements and generic observations that provided little to no useful information. It felt like a template report hastily filled out with minimal effort. There were no detailed explanations of any potential issues or recommendations for further action. It was essentially a waste of paper.
To top it all off, the surveyor's communication skills were abysmal. They were unresponsive to calls and emails, leaving me in the dark about any follow-up questions I had regarding the report.
After buying the property based on the survey report, I found that the house is literally falling apart and now have to spend thousands to rebuild the house. All the builders who came to give me a quote for the work said that these issues should have been pickedup in the survey. I have written a complaint letter to Able Surveyors Limited and have made multiple calls to give an explanation on what happened. It’s been a month and I have received no response from them.
Overall, my experience with this structural survey was a complete letdown. It was unprofessional, rushed, and utterly lacking in detail. I wouldn't recommend Able Surveyors Limited to anyone looking for a thorough and reliable inspection of their property. Save your money and look elsewhere for a competent professional.
24 octobre 2023
Avis spontané
Réponse de Ablesurveyors
Thank you for taking the time to share your experience. I am genuinely sorry to hear about the challenges you’ve faced and that you were disappointed with the service provided. Ensuring our clients receive thorough and detailed structural surveys is central to what we do and I regret that this was not reflected in your experience.
Our surveys are designed to identify visible issues and provide buyers with the necessary information to make informed decisions. However, it’s important to note that some concernssuch as those requiring specialised expertisemay need additional investigation, which is why we sometimes recommend consulting with other professionals.
Regarding your concerns about communication, we strive to respond promptly and professionally to all inquiries. I sincerely regret that this did not happen in your case and would like to personally ensure that your complaint is addressed thoroughly. Please reach out to me directly at and we will prioritise reviewing your concerns.
We take pride in maintaining professionalism and acting in our clients’ best interests. Your feedback highlights areas where we need to improve and we are committed to learning from this experience to ensure that our reports, communication and customer service consistently meet the high standards we set for ourselves.
Thank you for bringing this to our attention. I hope we can address your concerns and restore your confidence in our services.
We value all feedback as an opportunity to learn and improve and your comments will be discussed internally to enhance both the quality of our reports and the responsiveness of our customer service.
Disappointed solicitors - As other reviewers have said- avoid like the plague
As other reviewers have said, don't expect the complimentary drone survey. Ours wasn't done because it was raining (slightly). Their excuse is raining heavily and very windy which is most surprising as I was one street away at the time and it was light rain and no wind. (Even the survey report says "raining slightly").
But .... they can do a separate drone survey for £350 (reduced to £200 on complaint)
Unlike other surveyors used for heritage buildings in the past - no use of thermal cameras. (RICS surveyors mostly appear to be 20 years out of date with technology).
It takes a detective to identify where certain points of survey concerns are - because the survey simply says Hall 1, Hall 2 etc and cannot be bothered to identify which hall is which. Also says Kitchen - there is concern whether there is adequate ventilation to the gas fire - but there is no gas fire in the Kitchen (sigh!)
In our opinion, if you can walk around a property and identify where plaster is blown, where mastic needs replacing and can use a damp meter, then even supposedly detailed RICS Level 3 survey adds nothing. (Should be named ROOCS (Really Only Obvious Comments Survey).
In our opinion, the survey is rushed, also mostly cut and paste and very poor quality and apalling value for money.
Very disappointed.
Yet another surveyor this firm of solicitors will not be using again. (Very embarassing to have to say to our clients "Sorry - I know it adds nothing to our initial report as lawyers on the property).
20 octobre 2023
Avis spontané
Réponse de Ablesurveyors
Thank you for your detailed feedback. We are sorry to hear that your experience with our services did not meet your expectations and we appreciate you taking the time to highlight your concerns.
Our complimentary drone surveys are subject to weather conditions to ensure the safety of the equipment and accuracy of the findings. While we aim to complete them whenever possible, adverse weather can sometimes prevent us from doing so. We regret any inconvenience this may have caused and understand your frustration if our explanation did not align with your observations at the time.
Regarding the use of technology such as thermal cameras, it is important to note that while these tools can be valuable, the methods and equipment used in each survey are tailored to the specific property and the scope of the assessment. We take your feedback on this into account and will review our processes to ensure we are using the most effective tools available.
We also understand the importance of clarity in our reports, and we apologise if any part of the documentation was confusing or appeared generic. Each report is intended to provide detailed, actionable insights and we regret if this was not evident in your case. The misidentification of features, such as referencing a gas fire that does not exist, is not acceptable and we will be addressing this internally to improve the accuracy of our reporting.
Your comments about the perceived value and quality of the survey are taken seriously. We aim to provide comprehensive assessments that add real value and we regret that this was not your impression. We will review this feedback with our team to identify areas for improvement.
Thank you again for bringing this to our attention. If you would like to discuss this further or provide additional details, please feel free to contact us. We are committed to learning from this and ensuring better outcomes for all our clients.
Did not disappoint
Very good communication and quick turnaround. Was very honest and thorough and have given us the works that need doing when we move into our forever home. Great service and great price. Thank you
23 octobre 2023
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Terrible survey , missed key obvious issues
Terrible survey and extremely poor customer service. The surveyor missed 2 fundamental issues.
1. failed roof glass/skylight which consisted of 6 glasses and 4 of which at the time of survey were in extremely poor condition. All they had to do to look up and notice it. When we questioned this they sent us a picture of another window saying as you can see the window looks OK .
They missed a fundamental damp issue. Again when we questioned Ed they said the property was very crowded at the time when the survey took place. I sent them a picture saying the wall is empty and nothing there why make up stories.
All they seem to be interested is to take the money and move to the next customer
10 juillet 2023
Avis spontané
Réponse de Ablesurveyors
Thank you for your feedback. We take all concerns very seriously and appreciate you bringing these matters to our attention.
Our surveys are conducted with the aim of providing a comprehensive and objective assessment of a property’s condition. Regarding the issues you mentioned with the roof glass/skylight, our process involves examining all visible and accessible areas at the time of the inspection. We rely on photographic evidence and documented observations to support our findings and we regret if there was any confusion or discrepancy regarding the specific areas of concern.
Similarly, with the damp issue, we understand the importance of addressing this in a clear and accurate manner. While external factors, such as the layout of the property or objects within it, can sometimes limit visibility, we recognise your concern and will review the report to ensure it aligns with our professional standards.
We strive to provide clarity and transparency in all communications, and we apologise if our explanations did not meet your expectations. Your feedback is important, and we will use it to refine our processes and reporting practices to ensure greater precision and objectivity moving forward.
If you would like us to revisit or clarify any aspects of the survey, please feel free to reach out to us directly. We remain committed to addressing your concerns and ensuring you have the information you need.
Really positive experience
Really positive experience, I was impressed with the detailed report and quick turnaround time from instruction to receiving my survey, price was competitive for London.
8 juin 2023
Avis spontané
Avoid!
I suffered the same fate as the other reviewers. The surveyor forgot/couldn’t be bothered to survey entire rooms, the narrative accompanying the review was bog-standard copy/pasted responses.
Upon questioning why my survey was incomplete, Able Surveyors have ghosted me. This outfit is nothing short of theft.
8 mai 2023
Avis spontané
Réponse de Ablesurveyors
Thank you for sharing your feedback. We take all concerns seriously and strive to address any issues raised by our clients. However, we have reviewed our records and do not have any information that matches the details provided in your review.
To ensure we can assist you and resolve this matter, we kindly ask that you contact us directly. Our team is committed to investigating your concerns thoroughly and working with you to find a resolution.
We appreciate your cooperation and look forward to addressing this matter promptly.
Waste of money
Waste of money!
They basically did same work as I did when I checked the apartment but charged me for 550 GBP.
They did not check heating system (the only think I asked to check) and plumbing stuff but mentioned problems with balcony which supposed to be serviced by Management company. They mentioned crooked floor could be fixed for 100GBP, however the work was estimated with thousands of pounds by floor master.
They were not able to find a heating which if in the ceiling (as I told them), so advised to install heating panels =)
On almost every point they mentioned I should have a consultation with the expert. I thought they are experts, but seems like they are not.
Other thing I noticed this page has no reviews however when I applied for the quote it had hundreds with high rating.
10 février 2022
Avis spontané
Réponse de Ablesurveyors
Thank you for your feedback. We are sorry to hear that you were dissatisfied with your experience. Our goal is to provide a thorough and professional service that gives clients valuable insights into their property.
Regarding your concerns, our surveys are designed to assess visible and accessible aspects of a property. While we aim to identify potential issues, there are some instances where further consultation with specialists is recommended for more detailed analysis, particularly with complex systems like ceiling-integrated heating or specific flooring concerns. We understand your frustration if this fell short of your expectations and will review your feedback to identify where we could improve.
The mention of the balcony and management company was included to provide clarity on areas that fall under communal responsibility, as these factors can influence property decisions. Regarding the floor estimate, we rely on general observations but recommend consulting professionals for precise cost evaluations.
If you feel aspects of your request, such as checking the heating system, were not addressed, we invite you to contact us directly so we can review your case and provide further assistance.
Lastly, we take transparency seriously and appreciate your note about the reviews. We continuously strive to maintain trust and credibility in all our interactions.
Thank you again for your feedback. We value your input and are committed to improving our services.
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