Abode Money Avis 

Réponse de Abode Money

Actualisé le 31 août 2026

Hello Corey,

My name is Noah, I'm an Operations Manager manager here at Abode Money. I wanted to apologize for the frustrating experience you had this week. After reviewing your account I can see where things went wrong, and I totally understand why you're upset.

You initially signed up for a beta-trial of our "Only pay if you save" product, in which your card is only charged if we find that an appeal makes sense for your property. Our initial market research indicated that your home had been accurately assessed this year, which is why you received that "No appeal needed" email a couple weeks back. We use the comparable sales approach, and we couldn't find any comparable home sales within a reasonable distance that reflected your home was overvalued.

The fact that you bought the home for less than assessed, however, is information our analysis did not initially consider. The sale is the strongest evidence that your home is currently overassessed. Unfortunately, when you shared this information and asked my team for more help, they missed the fact that our software had previously found you no savings and ended your appeal.

I know this experience has been disappointing, but I want to reassure you we are not "vibe coding" our work here; we have a dedicated team of engineers and win tens of thousands of appeals annually for our clients. I'd like to help make this right if I can. Were you able to complete the protest form yesterday and send it in, despite the lack of report from our end? If so, we can still help!

I'll reach out to you directly. Please let me know if there's anything else I can do to make this right for you. I'm here to help.

Best wishes,
Noah
Operations Manager
Abode Money

Réponse de Abode Money

26 août 2026

Hello Haden!

We're so happy that your experience has been positive so far! We work with hundreds of real estate agents, property developers, and investors to help them manage their entire portfolios. It's great feedback that you found our experience to be seamless. We're here to help every step of the way, so if you need anything, don't hesitate to reach out to our team.

Réponse de Abode Money

26 août 2026

Hello Amit,

Thanks so much for sharing your experience with us! We're glad we were able to deliver some wins this year. Our Customer Experience team has been working hard to improve our communications so that our customers know that an expert is always available to them! We'll be engaging more over email in the upcoming season so you always stay in the loop. Looking forward to helping you again next year!

Réponse de Abode Money

26 août 2026

Hello Mike,

My name is Noah, and I’m an Operations Manager at Abode Money. After reviewing your experience, I want to apologize. The comparable sales provided as part of your market analysis did not meet the standard of quality we expect from our service.
The older comparable sales included in your report were the result of an error in our system, and we understand your frustration, particularly given that the Assessor ultimately declined to consider the research. You relied on us to provide relevant, useful market data for your appeal, and in this instance, we fell short.
We take issues like this seriously and have been working to improve the safeguards around our comparable-sales research so that customers receive more relevant and timely data.

Mike, I’m sorry that we missed the mark on your appeal and that you did not receive the value you expected from our service. I've refunded your subscription fee in full, and we'll try again next year completely free.

As you mentioned when I shared this information with you over email, "I really appreciate your feedback, the refund and your offer to provide your services next year at no cost." Thank you for your willingness to let me make this right for you, and I appreciate your acknowledgement that we've properly addressed your concerns. We'll consider the case resolved for now.


Best,
Noah
Operations Manager
Abode Money

Réponse de Abode Money

26 août 2026

Hello Dr. Saul,

My name is Noah, I'm an Operations Manager here at Abode Money. I owe you my sincerest apologies. As we discussed over email, you signed up within a few days of our internal cutoff for appeals in your county. Each appeal requires an expertly crafted evidence package. To ensure each appeal lives up to our standards, we typically stop accepting new cases a few days before the county deadline. Typically, our signup screen and emails notify our customers if we can't file for them this year due to deadline proximity, but in your case, that email failed to send.

This is entirely my fault, and I want you to know how sorry I am that we let you down. What happened was completely unacceptable, and I completely understand your disappointment. I'd feel the same way if I was left scrambling with only two days to file.

As communicated to you over email, you've been credited a full refund, and the offer to appeal your property for free next year still stands. This is an extremely rare occurrence, but we're owning our mistakes and would love to make it up to you next year. If you have any questions, please don't hesitate to reach out. I'm here to help.

Best wishes,
Noah
Operations Manager
Abode Money

Réponse de Abode Money

2 sept. 2026

Hello Wahab,

My name is Noah, I'm an Operations Manager at Abode Money. I'm sorry to hear that you weren't able to get through to us. After reviewing your account, it appears that our frequent emails are being delivered to your inbox. It's possible that your email provider is sending our emails to spam or your promotions folder, so that would be a good first place to check.

I also want to clarify that since you signed up in December 2025, it was too late to file an appeal in your township for the 2025 season, which ended in October. Appeals can only be filed once per year. Per our terms, we always apply the flat fee you pay upon signup towards the soonest appeal season in which we can file a protest. Because it was too late for 2025, we have been planning to prepare your appeal for your home for the October 2026 season.

You have not missed out on any savings opportunities, nor did we forget about you. We're simply bound by the county laws, which reject any appeals filed out-of-season. As of right now, we're planning to move ahead with supporting you next month. We've been trying to reach you over the last several weeks, and we'll continue to attempt to contact you until we can get in touch.

Best,
Noah
Operations Manager
Abode Money

Réponse de Abode Money

Actualisé le 26 août 2026

Hello Sean,

Thanks so much for reaching out to share your feedback with our team.

Four months ago, you indicated that you had identified some issues (namely water under the foundation) that you wanted us to include in your appeal. We replied by asking you for evidence of the issue, which your county requires to substantiate the reduction in valuation. We never heard back from you after we sent that email, so we had to submit your appeal without it. I'm sorry we were unable to include this evidence ahead of negotiations. Rest assured, you have not been given a "weak protest package;" while your appeal lacks the evidence we didn't have at the time of negotiations, your appeal is supported by our standard evidence package with a complete market analysis of your home and neighborhood. We've issued you a full refund for your trouble. The "other properties" you reference were a simple typo: my colleague mistakenly wrote in an email to you that your county was Montgomery, before immediately correcting it to Dallas. Your appeal was correctly filed in Dallas. Should you have any questions, please feel free to contact me via email and we can discuss your case further!

Best wishes,
Noah
Operations Manager
Abode Money