Abode Avis 2 902

This company is a total scam!!! They sent me everything i ordered except the actual security hub. I went back and forth with them for two weeks and when the package arrived it was a key fob, NOT the security panel. Their customer support is awful. They are very nice but not competent to solve any issues.

DO NOT BUY THIS SYSTEM. I gave it a huge chance, followed installation instructions, and worked with their tech support. How many times do you need to reboot, re-install, replace parts etc etc. Abode is totally unreliable, and is on the cheesy quality side. I removed it after a year of frustration, and the company fixes no longer worked. Other than the tech support, Abode refused to issue a refund of any kind. I replaced with Arlo Technologies, which has been such a welcome change. Very reliable, no issues, great quality hardware and software.

Our boiler needed replacing it was out of warranty. Spoke to Margery who was really helpful. A replacement boiler was sent at a reasonable price & received within 2 days. An email was also sent with instructions on how to change the boiler. Can’t fault the customer service.

We brought a 3 piece Suite from this Company We travelled down to Farnham to view the Suite Jay had been texting me with answers to any questions I asked and was just as helpful when we visited. We could have had a delivery within a very few days We agreed to have a delivery today We are very pleased with the reasonable cost I would recommend this company thank you

Pascal and Josh were such lovely delivery drivers kind and considerate very professional and the sofas are beautiful and comfortable thank you

The worst company ever. Bought $750 worth of equipment from this company and about 1/2 is dead on arrival. Company refuses to refund my money or replace the unit.

Worst security camera system on the market, in my opinion. I would not recommend this product or company to anyone that wishes to have any peace of mind or feel safe living in their home. We have had nothing but issues with all the cameras and their additional paid service for video recording has never worked despite numerous cases raised with their support.

You get what you pay for with this product. There is a reason it’s so cheap.

I am super impressed. I was a bit unsure what to expect but I am very impressed. Super fast delivery, very responsive customer service. Sofa is exactly as advertised I love my new sofa. Highly recommend this company.

Dopo aver acquistato 2 anni fa un sistema domotico completo, ho iniziato ad avere malfunzionamenti sui dispositivi (sensori porte e finestre). La prima volta sono riuscito a sostituirne uno, ma oggi scopro che i sensori standard non sono più acquistabili in italia. Mi consigliano altri sensori di terze parti (costo di quasi il triplo) o di acquistare dal regno unito (sensori diversi e più costosi, almeno finché anche lì non chiudono i battenti) Evidentemente stanno tirando i remi in barca dopo l'acquisizione NICE / FIbaro per cui sconsiglio vivamente di appoggiarsi a un sistema che non viene più supportato attivamente.

Horrible equipment. Iota homebase died after 2 years. It was a slow agonizing death, multiple attempts to get it fixed or replaced via their Support all resulted with a shrug, until it finally kicked the bucket. Also the alarm response times are pathetic. Had a triggering event, alarm blared for 5 minutes straight, no call from Abode monitoring, no Police response. Nothing. At. All.

DO NOT BUY THIS DOORBELL. I purchased a doorbell from Abode in 2023. It worked decently for roughly a year and then started having issues.

The entire time the battery would drain quickly and there was a significant delay in video recording. After a year of use, the doorbell started having issues where I couldn’t always see what was on the camera and it also would not push notifications to my phone. I dealt with this because after calling support and getting put on hold endlessly I gave up.

Fast forward to a week ago, the doorbell stopped working completely. It said it had firmware to update but never would finish updating. After a week of talking to support, it was determined that the doorbell was faulty and kept dropping connection to the chime immediately upon syncing. Because it has been 2 years since purchase, the company refused to replace the doorbell and insisted that I need to buy a new one. I will not be spending the $120 to buy another doorbell that will barely work (and possibly develop a fault after out of warranty through no action on my part) when there are competitors for half the price.

Additionally, I tried to review the doorbell on the Abode website while signed in to my account. My review does not show up, only 5-star reviews appear on their site. Seems fishy to me given how many 3rd-party reports there are of people having issues with the doorbell.

We purchase an Abode system May 2024. The system seemed good and got good reviews. It was fairly easy to setup. Keeping it functional was a different story entirely, requiring routine weekly resets. The ap ended up being 50/50 whether or not it would behave. We self-monitored so were not exactly thrilled with the ads on the app which started Jan 2025. It’s clear they do not review the ads (most likely use an ad service) as so many ads are obvious scams designed to infect devices with malware (i.e. “scan your system for free” from a company that you can’t even find on google).

We will be replacing our Abode ststem with a different security platform.

Their app crashes with EVERY use without fail when you access your camera feed. Cameras drop offline on a weekly basis then refused to reconnect. All 8 of my power adapter blocks stopped working within a year. The multi-sensor stopped working within 2 days. Turns out it has a parasitic draw that eats through a fresh battery every two days. Customer service does not provide support, treats you like an idiot, and does not back any of their products. This is a paid service with a monthly subscription that does not offer anything in return for the user. I would not trust this system to provide home security. Steer clear of Abode.

I ordered a doorbell camera. The first never functioned out of the box. The company sent me another one after hours with their technical support. Now after one month the second camera won't hold a charge. I don't believe their products are being properly checked before being shipped. Should have gone with Simply Safe.

I ordered 3 security cameras from Abode. Only two functioned out of the box, then those two eventually stopped working for seemingly no reason. After eventually going through a total of 8(!) cameras over a couple weeks that all failed I requested a refund, only to be told I could only request a refund within 30 days of the original purchase, despite being strung along with a series of non-functional cameras. To be clear on if this was user error, each camera failed in different ways, and guided troubleshooting from the support team did nothing.

Don't expect to get your money back unless you follow up and ask for it!! I've had two frustrating experiences with Abode's return process.

The first was when I returned a horribly malfunctioning door lock. The second was when I accidentally purchased items I didn’t end up needing. Both times, a month after sending the items back, I still didn't have my money refunded. When I contacted customer service, they confirmed that the item had arrived at their facility but wouldn’t process the refund until it was found in their warehouse which took a few days to locate. Even after locating it, additional approval was needed before my refund was issued.

I was charged for return shipping, and when I requested a refund for the shipping fee due to the inconvenience, I was told that it’s their policy to charge for shipping and they wouldn't refund no matter the situation.

We inherited the Abode system when we bought our house and were considering upgrading our Swann security camera system to theirs. However, based on these return experiences, we’ve decided to look elsewhere and will most likely replace the Abode door and window sensors with a new system.

Moral of the story: 100% expect not to get your money back unless you follow up and ask for it.

Technical issues to this day, for the past 10 years, raised my subscription by 25% (used to be free), and now they ignore my cancellation request email.

Their business address is a UPS mail box.

You do the math.

UPDATE 02/25/25: they now offered to cancel and refund, which I accepted. Review adjusted from 1 to 2 stars.

Horrible service. Sent me bad product that doesn’t work. Their support takes too long to respond.

It’s awful. Doorbell camera never works. Huge waste of money.

Great equipment, very helpful support team. Very happy with the product and service.