Accessories for the Home 

The wall frames have made a lovely addition to our home. They’re stylish, easy to put up and work well with the rest of our décor.

I ordered a bed and bedside drawer 12 weeks ago and, despite numerous assurances, I am still waiting for my order to arrive.

I have received no update emails from the company. I emailed them and received no response. I have also spoken to someone by phone three times, approximately two weeks apart, and on each occasion I was told that my order would be arriving the following week and would then be delivered. Unfortunately, the items have not materialised.

On many occasions, calling the company simply results in no answer or goes straight to voicemail.

What is particularly concerning is seeing numerous other reviews from customers describing very similar experiences, which makes this even more frustrating.

I am posting this review in the hope that it will finally prompt the company to provide a clear and honest update, and, most importantly, expedite my order.

At this stage I cannot comment on the quality of the bed or bedside drawer, as after 12 weeks I still haven't received them.

There’s a good selection of home accessories and I thought the pricing was reasonable for the quality. Delivery took slightly longer than expected, but everything arrived safely and matched the pictures.

Waste of money.

I wish I'd checked reviews before ordering. As with almost every review here, the service is unbelievably slow. I avoided leaving a review for so long to give them the benefit of the doubt, but after calling week after week and being given excuse after excuse, and now having received no reply to a single one of my emails, I feel I have no choice. I ordered the Nalgora champagne bucket in mid June, and still haven't received my item.

Edited update on 20 Aug: despite the reply below I still haven't had an email or an update. I will be pursuing legal action in order to get a refund.

I really liked the range of furniture because it feels a little different from what you normally see in larger stores. My order arrived carefully packaged and the quality was as expected.

UPDATE - We were promised that this item would be delivered 3 weeks ago, we have then been chasing communication ever since. We have requested a refund, and have been ignored.

THIS COMPANY IS A TOTAL SCAM, PLEASE DO NOT ORDER FROM HERE, NO MATTER WHAT YOU ARE PROMISED BY THEM.

We will be instructing legal advise, to get our money back. So disappointing.

Order not received after 3+ months, please avoid this company

We ordered a TV stand from Accessories For The Home in May, at a cost of over £500. As of mid-August, we still have not received the item.

We have made repeated attempts to get an update, both personally and through our interior designer, with little success. Two weeks ago, one of our calls was finally answered by a staff member named Sam, who assured us the item would be shipped within a week. That deadline has now passed with no delivery and no further communication from the company. Their phone line now goes straight to answerphone, and no one has called us back, nor returned our emails.

For an order of this value, going three months with no product and no reliable way to reach the company is not acceptable. We are posting this so other prospective customers are aware before they order: based on our own experience, we would not recommend purchasing through this website until they can demonstrate they are fulfilling orders and responding to customers properly.

If anyone from Accessories For The Home sees this, we would welcome an update on our order and a resolution.

As so many of the other reviews confirm, this is a sham of a company. I placed an order for over £100 in May. I had to chase and chase because nothing arrived. I called every week and was told it would be dispatched the following week then...nothing. I'd have to call again and so it went on. It was exhausting. Eventually one of 4 items ordered arrived but nothing else. When it got to August I asked for a refund on the rest as I'd lost all trust, and I had to chase this several times a week too as I kept being told it would happen then it didn't. Eventually I threatened legal action and funnily enough they refunded me that day. Terrible comms and cannot deliver. Avoid like the plague!

I placed an order over a month ago and have had no updates. I have emailed them and tried to contact over the phone but with no response.

Ordered picture frames 4th June, order accepted then email arrives just after explaining frames on back order. After phone calls and emails finally received update! Then silence again until after 30plus days no goods, so cancelled order and refund email received. 15 working days post, no refund all emails are ghosted! Still nothing as of today relayed this to bank and started chargeback dispute, all in all not a good experience and still ongoing!

I originally posted a poor review.
Here's an update.

The tables arrived today. Yes, it took a month - and I was worried by the other negative reviews.
BUT..... the two tables arrived today. Just what we wanted, and at 65% of the price of the same item on JL or the price as sold by the retailer.

I'm delighted with my two nkuku tables, and wanted to post an update.

Factor in the delivery time - and better price, and I'd buy again from AftH.

OK, so this is a PRODUCT review as I have already reviewed my experiences with the delays in delivery, as a lot of people have done and it wasn't great.

However, I'm delighted to say that the product (two Ranchi sideboards) have finally arrived and they are really nice and at a very good price.

So it is undeniable that this business has gone through some tough times recently but it is NOT a Scam sight.

Sam has been very honest in our last interactions (there were some missed delivery promises previously) and has done the right thing in delivering the goods (I'm sure she could have wound up the company and customers would have lost everything).

So hopefully going forward they can sort out their delivery, supply chain and financial issues (which I believe are largely resolved) and concentrate on delivering lovely original pieces of furniture at great prices.

Long delay in communication or ghosted by them. We had to go through our bank after over a month of no contact from them and no refund for canceled item.
Pay a little more and use a company with a good reputation for standards and with integrity.

Ordered on 29 May and have had zero updates - can you please reply with what is happening to order TVXNVRKUG?

Have emailed multiple times and called with no luck.

Shocking experience.

Ordered and paid for item over 2 months ago - still no sign of it.

The owner never calls back or emails with an update.

I doubt they have even ordered the item in themselves - I will be speaking to my credit card company for a refund.

***updated review***

I’m updating my review following my previous one about delays receiving my item. Sam promptly contacted me afterwards and kept to her promise to keep me updated. There were still delays, with the item taking around 10 weeks to arrive (the listing states it could take 4–6 weeks), but it did eventually arrive.

Following this, Sam was responsive and kept me updated throughout. Having spoken with her, it seems the business may need more staff, which I believe is being addressed.

If you’re patient and sure of the item, I would recommend the company. Sam is well-meaning and clearly does her best to help.

I would give 0 stars if I could. Would really caution to order anything from this company. Never again...

Been waiting 2 months for my items now (which should have been 2-4 weeks) and nothing in sight. Zero communication or oder updates. Emails are being ignored. Phone line goes straight to voicemail.

I've purchased from this company twice now and both orders have been positive. The furniture has been well made and exactly what I expected.

DO NOT ORDER FROM THIS WEBSITE unless you don’t mind waisting your time. We ordered a chair on 29th May. After calling them multiple times and chasing by email, we’ve given up on this. After reading other people’s comments, I think we made a right call. I don’t think you ever get what you ordered. On 5th Aug, called them and requested refund. I hope we get our money back!

Also, she is so rude. She keeps lying to you by giving you hope that the goods will be delivered soon but they never arrive. She didn’t even apologize when we cancel the order and asked for refund. SCAM!

After reading a few reviews I realized that I am in the same boat as a lot of customers who ordered through this company. I ordered a desk on 27/6/26 and have been waiting since then. Called the company twice and every time a nice lady confirmed that the delivery would definitely happen next week…
Very frustrating ( I gave 2 stars cause it will be delivered next week, I hope).
Update: after 2 months and 2 weeks of waiting and going nowhere, I decided to get a refund and get my desk from somewhere else. I am a teacher and how can I work without a desk! I feel so let down by this company; the words cannot describe how frustrated I am.Goodbye AFTH! Never again.