Accessories for the Home 

Looking for a update on order PDBVQAFSJ

Seems like we’re in the same boat as lots of other missing orders.

Ordered and paid for an item which despite chasing twice I have had no response regarding delivery. This was over 8 weeks ago. They do not answer the phone and have not provided a reason for a delay. I have asked for a refund and they have not responded. Avoid.

I ordered two kitchen stools from them in June 2026. I paid £540. After chasing them for 3 months, I decided to cancel the order and get a refund. When I called them, most of the time it was a voice mail. When I happened to get through, I was told the items would be delivered next week. I also chased them by email but got no response.
After waiting for 3 months, I decided to cancel the order. They said they would refund me. They then emailed to confirm that the refund had been processed but I still have not received any refund after 3 weeks. I am still chasing them for a refund.
I will have to contact my credit card company to get a refund and report them to the Trading Standard Office as a last resort.

Still waiting for an order placed over 5 weeks ago. Tracking just says it's "With our Team". Tried to call multiple times with no answer. E mails also ignored. I'll be raising a chargeback claim with my card provider as looks like I'm not the only one in this situation. Should have know the price was too good to be true when I placed the order!

Sadly it seems I am in the same situation as the customers who have provided their reviews before me. I received a broken bar stool and was told the refund had been processed (after a month of chasing) and it has not, I requested evidence of the refund but none forthcoming. I purchased over 2k worth of furniture a month ago and after many excuses as to why an update could not be provided (watching football, moving premises etc) now messages are going unanswered, tried sms, WhatsApp, email, telephone calls to shop and directly to Sam, now I have seen all this on Trustpilot I have started the dispute process with my credit card company.

After my last review I received a call, full of apologies promising a refund etc also received an email confirming refund processed yet I have received no funds. This is theft - plain & simple ! Have just phoned the number on the website - now goes to an O2 message system - no personalised message like before - have you done a runner Sam ?

Follow up on my earlier review: I was sent an email by this company that my order was refunded on 24/9, after my initial Trustpilot review stating I never received my order and all emails and calls were ignored. However the money never actually arrived. This now really seems to be a fraud situation. I had to open a claim with my credit card company. AVOID this business, they are scamming people.

Unfortunately this seems to now be more of a fraud situation than non delivery.
Did not receive chairs I ordered and requested refund
I was told a refund had been sent but no sign of it.
I will have to pursue a claim. It has caused a lot of stress and wasted time.
Kathy Sethi.

The worst company ever . I have waited months for an item . The Woman who answers the phone pretends to be so nice and promises to get your item posted and you will receive tracking g confirmation which never arrives .
I have raised a complaint through Clearpay and hopefully will get my money back . DO NOT ORDER FROM THIS COMPANY .

Update - see earlier post.
I have received a refund after waiting for months for goods that didn't arrive. I wanted to leave hope for those who were in the same situation. I am still leaving a one star review as it's been a really stressful period but glad to say it's ended on a positive note. Thank you Sam for being true to your word (eventually).

So I finally managed to get my money vis a refund but this only happened by putting in a complaint through paypal. Forget communicating with this woman Samantha Waldken who is the director of this busted company; she’s in over her head and I think her business is going under which is why she neither delivers orders no refunds the money, god knows what she’s doing with our hard earned money but she certainly has dodged refunding me for £449.10 for a month and a half. I put in a complaint with paypal and was finally refunded no thanks to this scrupulous business owner. Be warned, do not purchase anything from this business!

I have had 10 emails sent to this company unanswered as I await any update on delivery of 2 chairs ordered on 8th August, or indeed a refund. Already been told via phone that they were to come. Can't get any response via email/phone now so trying here.
Order PWLMAQXRE

The owner seems to be more responsive here so trying my luck as I am cirrently nearly £1,000 out of pocket with no communication despite repeated attempts over emails and phone. Could I please get an update on my order FBKAXDAHY? You said to expect 4 weeks for delivery but we are now over 11weeks, Ive asked for a refund and I didn't hear from you.

Was quoted 4 weeks for delivery. Contacted them after 12 weeks and was informed the item would be another few weeks. Asked for a refund which was agreed to however the refund was never processed and they’ve been failing to respond for the last 5 weeks.
Please do not use this company. I am in the process of a credit card charge back.

Steer clear from this theiving company! As has happened with others who have left a review, I never received my order or a refund. I've never received a response to any of my emails and of course not happy as I'm out of pocket! I would leave no stars if I could.

No order, no communication, no refund, it’s been a month now. You give small businesses a bad name. The website should be shut down if you cant fulfil orders.

Disgusting! Placed an order over a month ago, contacted a number of times and only once the call has been answered. I was told that it was meant to reach me soon but NOTHING HAPPENED! Emailed, called-no reply! Scammers! If you see this review, process the refund!

Order QEWCYQJRV.

I agree with the previous reviews. The service is absolutely shocking! Do not buy from this company! I placed an order on 13/7/26 and despite assurances i have still not received my order. It is very hard to get into contact with ‘Sam’ and get any reply from emails. I have asked for a refund of my order but have still not received it and have had no cummunication since. Disgraceful!

very poor service
I ordered from Accessories for the Home and they didn’t even acknowledge my purchase for two full weeks. After I contacted them expressing how disappointed I was, they finally confirmed they would process a refund.
That was nearly a month ago. Despite their confirmation, I have heard nothing further and the money has still not been returned to me. No updates, no progress, just silence.
This is completely unacceptable. Taking payment, ignoring the customer for weeks, then promising a refund and failing to deliver it is extremely frustrating. I would strongly advise anyone considering buying from this company to look elsewhere.

Wow, I just don’t know what to say after reading recent reviews again. I have been super patient with this company (and Sam seems nice when I do get hold of her on the phone which is what keeps you hanging on with hope). I have been waiting for some Nkuku chairs which were £857.50 since 21st June (14 weeks!!). I can’t think that this is anything but a con which is hugely upsetting. I’m now extra worried that they’re moving premises. And especially worried with one of the reviews that said they’d called the manufacturer and their order didn’t exist. What an utterly miserable experience. Do not order from this company.