Accessories for the Home 

Not looking that good on the coms side for my order of x 4 leather bar stools. Left phone messages and a number of emails for updates. Nothing! Not good

Like others I made an order wishing I'd checked here first.
Ordered on 09 July, no communication or update from them since.
I have emailed and messaged which gets no response at all. I got through on the phone first time to be told that my chair was "expected this week". Nothing happened.
A few weeks later I tried again, got an apology and another "next week". I said that I was losing patience and please contact me to let me know it has at least arrived with them.
That was 3 weeks ago so I've called today to deliver an ultimatum but nobody is answering.
The insulting thing is getting adverts appearing for this company on my YouTube feed. To think that I've paid for that. I'm really angry.

It would seem the best way to get their attention is to quote your reference number here. Sam if you read this, I am formally requesting a full refund of my order. If I haven't had any communication within 48 hrs I will be taking steps with my credit card company.
REF: JBKZQEKKP

After the below response to my review Sam did get in touch to say, once again, that stock was due "next week" or I could have a refund to Klarna. I opted for the refund. As yet, nothing has happened for a week so I've escalated it to Klarna as a complaint.
26/09/26 (over 10 weeks since initial order)

Lack of communication with fulfiment of an order. I totally do not recommend this company. Utterly atrocious customer service. Product looks wonderful, I however will never know......!

Lack of communication is shocking

I placed an order on 20th July with expected 6 week delivery. It is currently 15th September with no response nor any updates. Tracking is still showing last update as 20th July order confirmed and I've tried to email and call with no response. I need to know what's going on or give me a refund. I wish I had checked these reviews before ordering as it seems my issue is not a one-off problem. My order number is QVYZFJWAH

I’m writing again as I heard nothing from anyone about my bed side table delivery. If it doesn’t come this week, I just want my money back. It’s coming to 11 weeks and I’m not in a mood to wait anymore. This is a joke!

We’re very happy with our chairs and especially pleased with the price, as they were considerably cheaper than other retailers. We did have to wait a few weeks for delivery, but as we weren’t in a rush, the saving made it worthwhile. I contacted Samantha a couple of times for updates and she got back to me the same day. There had been a delay with the supplier or logistics, but she was very apologetic and kept us informed. After delivery, she even followed up to make sure everything had arrived safely. Overall, a great experience and I’d happily recommend the store if you’re willing to wait a little longer for good-quality furniture.

Have not received the frame i ordered mid June. Have sent 3 emails chasing, no reply. Im now asking for a refund. No reply.

I ordered a table and bench (Order GBPMYKFOM) on July 7th for well over £1k. The website stated a 2-4 week delivery timeframe, which it still advertises today. We weren't in a rush, so we waited patiently. However, after 6 weeks passed with no news, I used their web form on August 18th to request an update. I received no response.
2 weeks later, I followed up by emailing the company directly on August 31st, but again received no answer. It is now September 12th. I understand that deliveries can sometimes be delayed, but the utter lack of communication is highly unprofessional. I am now seriously considering reporting the company to my payment provider to get my money back.

I ordered a Silas Black Ash Wood TV Media Cabinet (180cm) for £594.30 from Accessories from the Home on the 31/7/2026.
I was told that it would be dispatched in 2-4 weeks.
Tomorrow it will have been 6 weeks and still I have no furniture and after trying to contact the seller I can not get through to them.
Today I contacted the manufacture in the Netherlands, and terrifyingly they have told me that since my order date Accessories for the Home have not ordered any of these TV cabinets from them.
So, I have been waiting for 6 weeks, they have my money (£594.30) and they haven't even ordered the item.
I am posting this review to see their response.

AVOID!
The website is very professional and give you an impression that you’re buying from a proper’ store. You’re not. I’ve been to the shop in person.
This is a small shop in a shopping centre with 2 women sat on their laptops ignoring the phone ringing right beside them. So if you are calling and no one is answering I can confirm the phone is next to them being ignored.
The reason I actually went to the shop in person was that my mum ordered a £450 chair from them 10 weeks ago (lead time advertised as 4-6weeks). She was told ‘it’s due in next week’ multiple times but mostly ignored. She’d asked to cancel and she’d been ignored.
I got so annoyed I took the afternoon off work to drive 1 hr 30 minutes to physically go to the store to look them in the face. I can tell you I was really surprised at what I saw compared to such a professional looking website. And I can tell you the lady was definitely a bit shocked to have me come in and tell her how annoyed I was that they’d upset my mum so much.

Ordered 20th July, promised 2 to 4 week delivery. It’s now 8th September over 7 weeks, but what’s worrying now is communication has dried up. No responses to emails. BUYER BEWARE!!!

It's been almost two months since ordering a balcony wall planter. Upon ordering it, they said estimated arrival would be 10th August. This date passed by, without any update on when my order would actually arrive. I contacted them several times without a response. In the end I went through my bank to raise a dispute to get my money back. Please don't buy from this shop. I didn't check Trustpilot first before ordering, but I wish I had.

Shocking. When you phone they say the item is coming in next week then silence. I agreed a refund at the end of July. Still silence. The business is clearly a one person band and struggling. Do not buy from them if you actually need to furnish your house. If you just want to lend a random stranger £500 with minimal prospect of getting it back then go ahead, but there are more worthy charities for you to support.

I see the company has replied. To note there was no conversation earlier. They are supposed to be refunding me and still have not and no sign of the goods. These people lie.

I ordered a chair 6th July.
Still not delivered.
Emailed several times with no reply and called several times and no one answered.
I will now put in a claim against the company to get a refund.

I ordered a coffee table and paid in full £525 on 17th June. I still haven’t received it. Initially having spoken to someone called Samantha, I was repeatedly told there was a delay with the supplier, but given no reason why. The table is still being advertised at over £100 less than I paid. I have sent several emails after the last month, all of which have gained no response whatsoever. My most recent one at the beginning of this week asking for a refund had also been ignored.
I now have to pursue this by alternative means. I would not recommend purchasing from this company.

Ordered a display cabinet 10th June and have not had any communication from them. They do not answer the phone and rarely reply to emails. I have asked for a refund but so far it has not arrived. This company has had over £600 of my money for 3 months and delivered nothing!

We placed an order in May for three stools that were supposed to be in stock. Four months later, after being continually told they were coming, we cancelled the order. Three weeks after cancelling, we are still waiting for a refund. This company is not reputable. Don’t trust them with your money.

Like many others here, the delivery times went completely out of the window. It took chasing by phone every day to make my order a priority, but I finally received my dining table and 2x bedside tables, which are great and as advertised. I do not think this is a scam - most times, Sam did answer the phone and was very apologetic, but it is clear she is out of her depth when it comes to running this business. I am rooting for her to improve as their prices are extremely competitive (the lowest on the market by far) so if you are prepared to wait and chase incessantly... it may be worth it for a bargain.

I ordered Nkuku frames about 2 months ago, great price compared to other sites. I never received them. The limited contact I had was always a promise that they’d be in ‘next week.’ I have now resolved this through PayPal and received a refund. I also purchased the frames from The Hambledon and Kayu, both of which had excellent customer service.

I had avoided reviewing till now as I continued to give this company the benefit of the doubt and hoped they would honour their promises.
I experienced the same issues, with no sign of my order being fulfilled and poor communication, as have been described in many other reviews here. Finally, last week, Sam agreed to a refund.
On the 20th August I received an email from the company telling me the refund had been processed.
Unfortunately it took further chasing for the refund to appear but it has now done so. I hope the problems this company appears to be experiencing get resolved, as they have some lovely products.