Accessories for the Home 

Wow, I just don’t know what to say after reading recent reviews again. I have been super patient with this company (and Sam seems nice when I do get hold of her on the phone which is what keeps you hanging on with hope). I have been waiting for some Nkuku chairs which were £857.50 since 21st June (14 weeks!!). I can’t think that this is anything but a con which is hugely upsetting. I’m now extra worried that they’re moving premises. And especially worried with one of the reviews that said they’d called the manufacturer and their order didn’t exist. What an utterly miserable experience. Do not order from this company.

I placed an order on the 23rd June (EQPMLAFVO) and stated on the website delivery would take 2-4weeks, over 13 weeks later I am STILL waiting for it!!!!

Absolutely disgusted by the customer service. Communication is shocking with both emails and answerphone messages just being ignored!! I have lost count of the number of false promises of delivery I have had.

I do not know how this company is still allowed to trade!!

Ordered a wine rack in June for £300. Never arrived, nor did I hear anything about it. Chased up and finally got a lady on the phone saying it wasn't in stock and I would get a call back on Monday. A week passed and still nothing. Order: CPKHAUGVZ Placed on 2026-06-24 13:06:50. You need to get in touch with me so I can have a refund asap. I would strongly urge anyone not to buy from this company.

Further Review/Update:
Don't be fooled by this woman's grovelling apology regarding delivery delays, claiming they are out of her control as it's complete lies. Despite her assurances, I ultimately cancelled my order and am still waiting for my refund.
I ordered the exact same furniture from Amos Lighting instead (rated 4.8 on Trustpilot). The order was placed on Monday, and less than four days later, my furniture is already being delivered.
The contrast in service speaks for itself. I would strongly recommend not using this business.

I bought 6 chairs and paid £954 and was assured that delivery would be made within 3 weeks. I placed the order on 03.08.26. After repeated phone calls and emails and now reading the reviews on Trust Pilot I realise that these chairs are never going to be delivered. Voice messages include 'we've received a large delivery so may not respond to your call but please email' to 'we've moved premises so we may not respond to your call but you can send an email...' PLEASE PLEASE DO NOT BUY ANYTHING FROM THIS ORGANISATION.

When I first called the company I spoke to Sam and she was so nice and I was so fooled, please do not let this happen to you!!!

I ordered a chair and two bar stools in August’26, and contacted them 5 weeks later to query the lack of an update re delivery dates. I got an apology with a promise of contact, but no update. My wife left voicemail messages, no call back. The company’s voicemail message and the email mentioned a premises move. This and the other negative trustpilot reviews makes me wonder if we’ll ever get our chairs or a refund, so I’ve contacted my credit card company to arrange a refund. Avoid.
Update: their reply to this review promises to contact us. We’ve had no contact of any kind by 6:30 pm of the following day.

I placed an order on 23 May for a sideboard...

I have phoned and emailed repeatedly since then. On the rare occasion the phone was picked up, I was fobbed off time and time again. The delivery was always "due in next week".

Such a shame as I wanted to support a small business, but, why oh why didn't I read the reviews first?!

Order placed 8/8/26 internet confirmed 2-3 weeks delivery. This was also confirmed by Samantha before placing the order. 7 weeks later and 5 entails asking for an update with no reply is not good customer service. Avoid at all costs…..

Awful company who take your money and never deliver, will be contacting my credit card company in the morning after what was promised as a four week delivery and now over ten !

This place is a complete and utter disgrace. They took full payment for 4 chairs and repeatedly fobbed me off about delivery. Then lied about transacting a refund which to date (several weeks later) has not been received. The order was placed months ago. No chairs, no refund. They fail to answer calls or e mails. I strongly recommend you find an alternative.

I called the company before I ordered 2 bar stools in August at a price of £340 The lady ( I think the owner) said they had had a huge delivery in and they were rushed off their feet. She seemed genuine so I ordered them through the website. Since then I have emailed 3 times for an update on delivery. Nothing. No response. It is now outside the delivery time they promised and I am concerned about the lack of the communication. Plus the reviews which I wish I had read beforehand.
As the company do not answer emails this is formal notification on order MKQACPATQ that I wish to be refunded. Please respond to this message. Thank you

Update on the order. Accessories for the Home immediately replied by email after this Trustpilot post, apologising for the delay, and lack of communication, and asking if I want the stools delivered next week, or whether i wanted a refund. Given the other reviews about promised deliveries not materialising, I have opted for a refund and asked for it to be actioned before close of business this week.

Further update. The stools were in stock at the original supplier, Nkuku, all along. I ordered from them with £100 off yesterday. They delivered the very next day. I’m not quite sure what is going on at Accessories for the Home but the stools are clearly available.

Further update on order. Was finally contacted by the company after my TrustPilot review. This is what the owner wrote “I have processed your refund. It should take up to 7 days to show in your account”
It is 9 days later. The refund hasn’t arrived in my account. I have been left without the goods, and without my money, despite being told that a refund had been issued.
Is this incompetence or a genuine oversight? Or is there something more concerning happening with this company? ? I sincerely hope it isn’t fraud
I hereby give notice that the refund for order MKQACPATQ needs to be in my account by close of business on Wednesday 7th October, otherwise I will escalate this matter further. I will of course amend my review if this is just a mistake and the refund arrives as stated by the company.

I really want to root for this company - have spoken to company owner (I assume) on the phone several times and they seem well meaning and friendly.

But - we ordered a cabinet 24th July with a "2-4week" delivery period ... more than 8 weeks later, no cabinet. Their delivery processes are just non existent. And communications patchy at best. No email replies, barely answers the phone. Every so often the voicemail message is updated explaining they're not answering the phone because of big orders arriving or because they're moving locations or whatever...

Assumed the people of Trust Pilot were over-doing it a bit before we ordered but it's all true!

We did really want the item, so hoping she can get it to us . But... not holding out much hope.

@Acessories for the Home - if you read this I would _love_ a reponse here or on email or on phone pls if you read this - order number RKOHKMZFF

Update 23rd September: thanks for the reply, but you said you'd be in touch, you emailed, we asked for commitment on delivery actually happening, or a refund - and now you've gone AWOL again... This is really frustrating, you have our email addresses and my phone number. please could you get in touch if cabinet delivery next week is a guarantee - or we will just need to pursue refund via PayPal. It is deeply strange that the only way to get a response is via TrustPilot review. :I

Horrible experience. Never received my order. I have sent countless emails and they keep lying that it will be delivered. They promised a refund and I am still waiting. I am very upset and disappointed by this. Order RYYWKNHGD

Really frustrating experience. I ordered a wall cabinet on 14.6.26 with a 2 week delivery timeframe. Order LVXEAEEUV. It’s now 19.9.26 and still no sign. When I first started chasing I was told it would be a couple more weeks which was fine. However since then I’ve been told ‘end of next week’ a few times and now all has gone quiet. I really want to support this business but like other reviews on here it’s so frustrating that communications are so poor and delivery times seem to be wildly optimistic if goods are ever received at all. I’ve now given up and asked for a refund. Will see what happens!

Avoid.
Placed an order on 29.6.26, still no delivery. I have phoned multiple times but only got through once. Was told my order would be sent out next day but still nothing. No reply to 2 emails chasing this. No refund processed as requested.
Now going through as dispute with my bank.

I ordered a cabinet for £531.30 approximately six months ago and unfortunately I have still not received my order or a refund.

I have contacted the company numerous times during this period trying to resolve the matter, but after six months I am still £531.30 out of pocket.

I have now sent the company a formal Letter Before Claim requesting my refund within 14 days. If the matter remains unresolved, I intend to pursue the appropriate legal process to recover the money I paid.

Based on my personal experience, I would not purchase from this company again and I would recommend that potential customers take my experience into consideration before ordering.

I will update this review if the company resolves the matter and refunds me.

Update: the response below from the company is fake. they have not contacted me at all.instead i have been chasing them. Still no item and no refund.

Have already left a review but wanted to give an update as apparently this is the only platform the company replies on. SEVEN days ago I was told (on here..) that my order would be on the very next shipment and I would be receiving confirmation of this via email that very evening, I have not heard a single thing. I did manage to get hold of the company early this week who again promised it would be shipped by Friday which is now almost upon us and I now cannot get hold of anyone and have still not had any confirmation of delivery. Honest just the absolute worst company and customer service you could ever imagine. Please do not use this company they don't deserve your custom.

Now fast approaching 10 WEEKS waiting for out item which said it was in stock on the day of purchase!!

Do not order from this company. Ordered back in June, items never arrived. Have requested a refund which is not forthcoming. Will be issuing a claim against them for my money. They do not answer the phone and do not respond to emails.

Not looking that good on the coms side for my order of x 4 leather bar stools. Left phone messages and a number of emails for updates. Nothing! Not good

Like others I made an order wishing I'd checked here first.
Ordered on 09 July, no communication or update from them since.
I have emailed and messaged which gets no response at all. I got through on the phone first time to be told that my chair was "expected this week". Nothing happened.
A few weeks later I tried again, got an apology and another "next week". I said that I was losing patience and please contact me to let me know it has at least arrived with them.
That was 3 weeks ago so I've called today to deliver an ultimatum but nobody is answering.
The insulting thing is getting adverts appearing for this company on my YouTube feed. To think that I've paid for that. I'm really angry.

It would seem the best way to get their attention is to quote your reference number here. Sam if you read this, I am formally requesting a full refund of my order. If I haven't had any communication within 48 hrs I will be taking steps with my credit card company.
REF: JBKZQEKKP

After the below response to my review Sam did get in touch to say, once again, that stock was due "next week" or I could have a refund to Klarna. I opted for the refund. As yet, nothing has happened for a week so I've escalated it to Klarna as a complaint.
26/09/26 (over 10 weeks since initial order)