Acorn Estate Agents Avis 

Only effective once commission is on the line.

As a property professional with over 20 years experience, I have been struggling recently when trying to purchase a new flat in London due to a lack of professionalism in a challenging residential market. Not so with Acorn and specifically, Christian Fellows, who has demonstrated great knowledge of the market in general and the property he is marketing on behalf of his client. Life would be so much easier if more estate agents acted with this level of friendly professionalism.

If a zero-star rating were available, I would willingly assign it to this company

I am writing to share my recent experience with Acorn Property Management Bromley, and unfortunately, it has been nothing short of dreadful.

After renting and residing in a property managed by Acorn Property Management Bromley for just one year, the ordeal I faced upon departure was disheartening. It is disconcerting to observe how estate agents often manipulate deposits, quoting unreasonable deductions under the assumption that they hold the upper hand. This experience has shed light on why some tenants withhold their last rent payment at the end of their tenancy, as the letting agency invariably seems to side with the landlord.

Upon vacating the property, I was shocked to discover that the estate agent supported the landlord in unjustly deducting unnecessary repair costs from my deposit. Despite receiving an inventory report stating that i left the property in good condition, deductions of £150 for rug cleaning (which had already been professionally cleaned) and £440 for redecoration were made without considering normal wear and tear over one year.

In an attempt to address the issue, I took the case to a tenancy dispute resolution service. Despite offering a compromise of £220, which I believed to be fair, the landlord rejected it. Thankfully, the deposit scheme ruled in my favour, acknowledging the unfair deductions and rightfully returning a large portion of my deposit.

I urge extreme caution when considering engaging with Acorn Property Management Bromley. My unfortunate experience serves as a stark reminder of the importance of thorough scrutiny and vigilance in such matters.

Proceed with caution.

The bannister being broken for best part of 2 years and lack of hand rail and as a result I fell down stairs have a fracture and soft tissue damage
We had 3 contractors out and STILL NOTHING done
Try checking again Keith Hart Thornaby

I have nothing but praise for Arikson and Dammy at Acorn who sold my property quickly, and were honest, fair and knowledgeable at all times. It was a relief to work with them after originally signing with another agent who promised the world and delivered nothing. Highly Recommend.

Outstanding Estate Agency Team
Having been on the market since February 2023, we made the decision to market via Dan and his team at the end of November 23 and so with the Christmas break quickly upon we were blown away with the number of viewings on our property and within a matter of days at the start of 2024 they had three offers on the table and the sale was quickly tied up - all staff have been outstanding, in particular Kieran and Olivia and of course Dan and I cannot recommend them enough if you are looking to sell in a quick and stress free manner

Wow what a team! Fantastic, enthusiastic and professional service throughout the selling process. A big SHOUTOUT to KIERAN THOMAS who went the extra mile from day one. If you’re looking for the best choose Acorn!

Great service from Naomi May during the relet of our property in Bermondsey.

Beverley and Team provide and excellent service.

Very pleased with the service!

Big thank you to Mark Sugarman, Kieran Thomas and Rachel Smith for their support with the transaction!

I am a first time buyer and when I first called to enquire about viewing the property, I spoke to mark who was very warm, bubbly and friendly. He called me regularly to keep me updated on progress which was appreciated. He made sure I was happy and addressed any concerns/questions I had.

When I viewed the property, Kieran Thomas showed me around and answered all my questions really well. He was patient, I didn’t feel rushed at all! Kieran made sure I’d seen everything I wanted to see and had enough information about the property and the area. Also, he was friendly and dropped me from the viewing back to the town centre saving me a 30 min walk.

Towards the end of the transaction, Rachel kept me updated via phone and the case management system. She was polite and the notes I’d receive were very useful and kept me well informed. When we had blockers (things holding us up) Rachel would push to get things progressed faster.

They all made it as stress free as possible! Excellent customer service

Stuart, Beth and the team did a good job in a difficult market and the service was good at all times from them.

Melissa was kind and caring, was professional, and efficient. I will remember her kindness towards me, Grace was very kind, and the team as a whole showed care, and made me feel welcome.
Thank you Melissa xx jus xx

⭐️ ⭐️ ⭐️ ⭐️ ⭐️
I cannot rate Keiron and Marc enough from Acorn, they have been absolutely amazing from start to finish and I will definitely be using them again!

Thanks to Chris the Acorn Manager she got me back in to work right away. Lovely woman excellent at what they do. Thank you

I would recommend Acorn to anyone they were so helpful and kept us informed all the way through our sale. Special thanks to Jacqueline & Daniel for everything they did to help us.

Aysel Ermis is a lettings Negotiator of The Acorn Grop. She is efficient and trustworthy. She is friendly and does her duty well. I appreciate her very much.

My experience as a leaseholder under Acorn's management has been nothing short of a disappointment, prompting me to issue a stern warning to potential clients through this Trustpilot review.

The evident incompetence within Acorn's management is glaringly apparent. Despite multiple complaints and escalations, the elevator in our building has been incapacitated for over a month. This sheer lack of responsiveness raises serious doubts about Acorn's ability to effectively manage and address crucial issues.

Transparency, or rather the lack thereof, is a recurring theme in our dealings with Acorn. Unexplained price hikes and invoicing discrepancies have become the norm, creating an atmosphere of frustration and mistrust. It's frustrating that a basic expectation of clear communication and accountability seems to be beyond Acorn's grasp.

A particularly egregious oversight is Acorn's failure to secure reasonable energy prices, resulting in an unaffordable increase for leaseholders. This level of negligence in negotiating favorable terms raises questions about the competence of Acorn in ensuring the financial well-being of those it claims to serve.

To anyone considering Acorn for property management, my advice is to run in the opposite direction. The blatant incompetence, lack of transparency, and an inability to secure fair deals with service providers make Acorn a liability for any leaseholder.

In summary, this review stands as a testament to the woeful inadequacy of Acorn's property management. My hope is that others heed this warning and think twice before entrusting their property to a company that has demonstrated such a staggering incompetence.

⭐️⭐️⭐️⭐️⭐️ Highly recommend Acorn for selling your property. Arikson Franco was absolutely fantastic at getting a lot of quality viewings - people who were genuinely interested in the property and who could put decent offers. They are definitely ahead of their competitors in the market with the quality of delivering what they promise. They are the best in South East I just can't recommend them enough. Arikson Franco is an absolute Super Star 🌟 Thank you so much for all your help and efforts for getting this across the line.

We have been dealing with Daniel, William and Abbie and throughout the process they have been a great help, very communicative and informative.

They went above and beyond to help us get this over the line.

Would like to thank them all so much, and we couldn’t have done this without there knowledge and experience.

Thanks again!

We’ve had an absolute nightmare living at a property managed by Acorn. We lost a lot of money and had to do our own cleaning. We had no support throughout the tenancy and then they even tried to take money from us at the end of the tenancy for cleaning despite us leaving the flat a lot cleaner than we received it. Luckily after 4 months of a dispute, a third party ruled in our favour and gave them £0. Greedy people!