Acorn Estate Agents Avis 

Thank you so much Acorn group to help me and my husband finding and purchasing our new home. We are first-time buyer and not familiar with the procedure so easy to get stressed about everything. Special thanks to Amelia who is so patient, and professional to dealing with our case. We are very appreciated your help and we are so happy to moving in our new home!🏡Thank you!

We had a great experience with Acorn after having not such a good experience with another estate agent. They were on the ball with the local market, priced the house correctly and actually sold the house three times due to the rise in interest rates and buyers having their mortgage offers pulled. We were kept informed of what was happening and Amelia and Katlyn were excellent and reassuring at a very stressful time. We have recommended them to neighbours who have also used them and sold after being let down by another agent. Excellent service.

We have just finalised the sale of our late Mother's house. We used Acorns Dartford office and dealt with Amelia Giles, who was an absolute star. She was very polite and professional and kept us completely up to date with everything, also keeping our buyers onside, considering probate took 22weeks to come through. I'm sure the buyer would have pulled out of the purchase had Amelia not assured them that everything would work out fine. The whole process has been very stressful, but we are glad we chose Acorn to deal with it, so thanks to Amelia & Richard for easing us through it.

Hello,
We bought a property though Acorn. Thanks for all the help. Everything was quick and on time. Great communication, amazing service.

Regards
Aleksandar Dimov

We recently contacted Acorn regarding a flat for rent in Tamworth Place, Croydon. From the beginning we told the agent that we were family (2nd cousins). We arranged the viewing, when we arrived they didn’t have the keys to the flat so we rearranged to the following business day and they cancelled again as they didn’t have the key.

Since we liked the building, we submitted our offer after the letting negotiator suggested that the landlord was offering discounts to most tenants. Next minute, the landlord rejected it due to the cost (bearing in mind it was the same reduction given to everyone else but whatever, that’s fair enough). Next minute, the landlord said he doesn’t allow HMOs, at this point we had already made it clear that we’re family and if that’s the case they didn’t specify it in the property advertisement. We thought that either the landlord or the agency were making excuse after excuse to stop us from renting that place. We cleared it again, confimed we’re family and didn’t hear back from them at all.

I called again, spoke to a senior lettings negotiator who advised they need evidence that we’re family such as a DNA test or our birth certificates to prove we have the same surnames. Obviously being second cousins we won’t have the same surname, so I offered to write a binding document which they refused because they wanted our parent’s birth certificates (bearing in mind we’re not underage and we’re NHS nurses). Under GDPR, it’s not legal to ask for someone else’s data without their consent especially without telling us how you’ll handle that data.

It’s very clear they didn’t want to rent to black Spanish people but what do you expect if your property is in Croydon, Acorn could have been honest about the situation instead of running us around for a almost a week and to be honest they shouldn’t be taking on racist landlords with ther gentrification plans. Integrity over money. Safe to say we won’t ever deal with them again.

After spending 6 months in a property with water coming in through the ceiling every time it rained i was given a reduction on my rent. Now I have left the property they are chasing me for this 'overdue' rent. I have also found out that the landlord wasn't informed of this or the maintenance issues within the property and the landlord is also significantly annoyed with this upon review of the internal comments. This is what happens when you continually change property managers and then leave a property without management for months. I am now seeking legal advice as my attempts to negotiate out of this have fallen on deaf ears. The issues were still not fixed when we left the property.

Christian has been an extremely supportive, helpful and insightful agent to work with. We are first time buyers, so have a lot of questions, queries and have asked to see the flat we’ve bought through Christian and acorn multiple times and he’s always there, with fast responses helping us every step along the way, we’re very grateful that he’s seen us through this process!

Great real estate agency! Helpful and responsive!

Excellent service. A very smooth purchase. Kept me well informed & educated throughout. Proactive at all times. Particular shout out to Charlie who supported us - he’s an absolute credit to Acorn! Superstar sales agent.

I want to share my terrible experience with Acorn Group Gravesend, agent name is Izzy. My wife and I were very interested in renting a property through this agency and we were confident that we met the financial requirements. However, the agency found a negative credit history on my wife's record and refused to allow us to rent the property.

We were promised that our holding deposit would be refunded, but now it has been two weeks and we have still not received our refund. We have contacted the letting agency several times, but they have been extremely unresponsive and unhelpful in the process.

We understand that credit checks are a part of the rental process, but it is not okay to misrepresent the requirements and then refuse to refund the deposit. The unprofessional attitude and lack of transparency from the agency have left us agitated and deeply unhappy.

Overall, I would not recommend Acorn Group Gravesend to anyone after this terrible experience. They showed a lack of empathy towards our situation and refused to be transparent in their dealings. If you are looking for a reliable, transparent and honest letting agency, I suggest that you look elsewhere.

Arikson and Dammy have been exceptional. Friendly, proactive and supportive throughout the process of selling my flat. Can't recommend working with them highly enough. Keep up the great work guys!

We were in a tight spot after attempting to sell our house privately, with the short chain on the brink of collapse. Thankfully, we made the decision to turn to Acorn for assistance, and that's when Amelia Giles came to our rescue.

We were amazed by Amelia's prompt response as she arrived at our house the very next day. She wasted no time in taking high-quality photos, organising viewings, and attracting offers. Within just two weeks of reaching out to her, we had multiple offers on the table. It was truly impressive.

Throughout the entire process, Amelia remained proactive and took charge. She consistently followed up with all three solicitors involved in the chain, ensuring that everything was progressing smoothly. Her dedication and attentiveness were truly commendable.

While it is true that using Acorn incurred a fee we would have avoided had we continued with our private sale, we firmly believe that our house would not have sold if it weren't for Acorn and, in particular, Amelia's exceptional services. The money we spent on their assistance was undoubtedly well worth it.

We highly recommend Acorn, and if you're lucky enough to work with Amelia Giles, you can rest assured that your home sale is in capable hands. Thank you, Acorn, and a special thank you to Amelia for saving our home sale and making the entire process hassle-free!

I have the best experience with acorn - the lettings negotiator Stephanie Carson is amazing she has been very professional she has given the correct information she is always available and very bubbly , she had time to listen to me . really lovely I thought she was a manager the way she conducted herself .

I have to commend the professionalism and hard work of Amelia Giles at the Acorn Group. The way in which she continued to keep us informed and up to date with the progress of our property sell was fantastic. She listened with attentiveness and was always on hand to assist. I would highly recommend Amelia to assist in the buying/selling of a property. Thank you Amelia!

George and James were fantastic through the sale process. As a first time seller they explained the process clearly, were proactive in marketing the property and were always focussed and engaged during the sale process. I really valued the way they tailored the marketing to the house rather than taking a generic approach, and was very grateful of their help in overcoming obstacles as they arose during the conveyancing as needed. Thank you!

From the initial call to completion George Liney at Acorn Dulwich was a fantastic estate agent. Communicative, fast, thorough and super helpful every step of the way. We were first time buyers so had lots of questions so we are appreciative of the time George took to help us in the process. Thank you!

Dammy Ajanaku, from Acorn Estate Agents, managed our purchase process very smoothly. He answered our questions quickly and was keen and flexible to show the property a few times. Thanks Dammy!

I recently had a disappointing experience with Acorn and Letting Agents while looking for an apartment. I came across a beautiful apartment listed for £1,500 per month and proceeded to submit my documents for the rental application, highlighting my salary of around £85,000. However, the process took a turn for the worse when I received a call from the agency.

During this call, I was informed that the property owner was asking for more money to rent the apartment, raising the price to £1,600. To make matters worse, the agent used unprofessional language and stated, "we found someone better than you." They implied that I would need to pay the increased amount if I wanted the property, which I found highly unprofessional and disrespectful.

As a potential tenant, I expect to be treated with respect and professionalism throughout the rental process. Unfortunately, my experience with Acorn Estate Agents and Letting Agents fell far short of these expectations. I will be looking elsewhere for my housing needs and encourage others to do the same if they value professionalism and respectful communication

Thoroughly helpful service the whole time, with up to date contact throughout which helped ease our nerves and answer the many questions we had as first time buyers. Mark has been fantastic from the beginning, even when we were unsure what we wanted from a property. Highly Recommend!

Excellent service with exceptional communication, thank you Mark and the rest of the team!!