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À propos de l'entreprise

  1. Consultant en acoustique

Écrit par l'entreprise

One of UK’s only e-commerce website dedicated to selling local British manufactured acoustic panels and solutions. The acoustic panels listed on this website have been hand-selected by acoustic specialists who have experienced exceptional results when using them on their acoustic projects. We have acoustic panels for all environments including home, office, cinema, schools and much more! We have an excellent range of products, available in different colours, shapes, and sizes to suit your project needs at the click of a button. We source all our products from UK manufactures and ship to your home or office direct from the acoustic panels warehouse to help reduce lead time and shipping costs.


Coordonnées de contact

4,3

Excellent

TrustScore 4.5 sur 5

15 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

Comment cette entreprise utilise Trustpilot

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 1 sur 5 étoiles

Avoid at all costs!

I ordered some acoustic panels to go in a new office space. I had not heard anything back for a while after ordering and after chasing via email I was told that the factory had closed for their annual 2-week shut down. My order was placed on the 4th August and on the 13th I was told that the earliest they could deliver was 27th August. I expressed how disappointed I was at the service and still had to chase for a response. I was given a fairly generic response and not much of an apology. I then chased when it didn't actually arrive on the 27th and was told it would actually be the 28th. Again, no apology for that further delay or proper response or apology when I expressed how disappointed I was - not even an offer to refund £30 delivery fee which lets be honest, takes the mick given the delivery timeframe. Avoid at all costs!

5 août 2024
Logo de Acoustic Panels

Réponse de Acoustic Panels

Thank you for taking the time to share your feedback, and I sincerely apologise for the inconvenience you experienced with your order.

Regrettably, there was an error in our system during the period when you placed your order, which inadvertently allowed orders to be processed when our website should not have been accepting them. This system glitch resulted in your order taking longer to deliver than our standard lead time.

Typically, all our products are made to order with a lead time of 2 to 3 weeks. Due to the unexpected system error, your order experienced a one-week delay, resulting in a total delivery time of 4 weeks. We completely understand how frustrating this delay must have been for you, and we are truly sorry for any inconvenience it caused.

Please rest assured that we have taken steps to prevent this issue from happening again in the future. We value your custom and would like to offer our sincere apologies once more. If there is anything we can do to make this right or if you have any further concerns, please don’t hesitate to get in touch with us directly at sales@acousticscompany.com.

Thank you for your understanding and patience.

Noté 5 sur 5 étoiles

Versatile Echo Panels

Echo panels come in various colours and patterns to match our decor. Perfect for custom branding products.

3 août 2023
Avis spontané
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Réponse de Acoustic Panels

Your review made our day! Our team will be so pleased to hear that their hard work has paid off. Thank you for recognizing their efforts!

Noté 5 sur 5 étoiles
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Réponse de Acoustic Panels

Thank you for your kind words! We're committed to maintaining the high standards that you experienced and hope to continue exceeding your expectations in the future.

Noté 4 sur 5 étoiles

Ordered 4no suspended circular ceiling…

Ordered 4no suspended circular ceiling panels. It took a little longer to receive than expected and I did have to chase. But that was the only negative. The delivery process was good, goods well packaged, easy to install and an excellent product. Will use again

21 décembre 2021
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Réponse de Acoustic Panels

We appreciate your positive feedback! If you need any more help or have questions, feel free to reach out. We're here for you.

Noté 5 sur 5 étoiles

Great service and product

21 décembre 2021
Logo de Acoustic Panels

Réponse de Acoustic Panels

Thank you for your kind words! We're committed to maintaining the high standards that you experienced and hope to continue exceeding your expectations in the future.

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