Add-On Design Avis 

Fantastic customer service, items fit perfectly. Will definitely use again.

Only giving a 1 because 0 isnt availiable. I wish i had of read the reviews before ordering, Took over 3 weeks to arrive. Never stated they were shipped from china. Arrived and didnt fit. 5 or 6 emails exchanged between them to try and bodge them to fit, and in a nut shell, NO YOU CANT HAVE A REFUND - Total waste of time and money.

Received in good order, and fitted well looks really cool. Would use this company again without hesitation.

Very poor quality, I’d advise going through eBay or AliExpress and getting them from China for 25% of the price

""THIS IS A SCAM""

THEY DONT FIT DESPITE GIVING SPECIFIC MAKE/MODEL AND REFUND/RETURN REFUSED.

DO NOT USE THEM !

Stay away from this company the customer service is horrendous and will not let you do any sort of return even for unused/unopened products

Refused refund despite their policy promising to refund on an incorrect item. Cheap and rubbish product shipped from China and takes ages.

After installing them on my doors, they did not function until I physically interacted with them. I reached out to the company for assistance, and while they suggested various troubleshooting steps, none of them resolved the issue. When I requested a replacement or a refund, they stopped responding altogether. This is clearly a scam company, and I strongly advise against making any purchases from them.

I ordered a pair of light up door sills for my sister to put on her car. They arrived 5 working days after ordering. Are light and super easy to charge with the enclosed USB lead with easy to follow instructions and look great with their flashing colours. I’m sure my sister will love them. Highly recommended

Customer support if good and product is delivered as described.

Came within 2 weeks, put the lights on my car sills yesterday. Easy to install, had to use velcro to secure them as didn't want them falling off. They work brilliant. Really set my car off

Got this product for my husband for Christmas and he absolutely loved it! Fast delivery and great customer service! Would 100% recommend!

Truth thought it was to true to be good . Looks great. For the price highly recommend

A really great product, very well made and looks fantastic

Ordered on 6th December delivery timescales on website said would be in time for Christmas 5-15 days... they still haven't sent it and guess what ... they are in China !! Would be surprised if anyone has literally ever received in 5 days ! Told them to cancel and refund as will be no good to me after Xmas but they keep thanking me for my patience which ran out quite a few emails ago !!!! DON'T LIE AND YOU WONT GET BAD REVIEWS ! Scammers !!! Out of principle I would massively avoid !!!!

Made an order 15 days ago, still not even been shipped!

Their website clearly states 24 hours to ship and 5-14 days to receive.

5 days ago they blamed it on the courier not collecting and escalated it - and here we are, still no update and the ‘courier’ hasn’t collected!

Note: I do have a tracking number but for 15 days it has said ‘Parcel info received’ and that’s it - so somewhere along the line there is miscommunication or just plain incompetence if it has also happened to others…

Awful company , charge for express delivery , still NOT received 7 days later , still waiting !!!,, they blame courier when you finally get a response .. heads up , most items anyway are available on ebay / amazon half the price!!
disgusting customer service / refuse to issue credit ... Beware - and purchase elsewhere !!

would you belive this ...took 2 years.. yes 2 years for a response

Reply from Add-On Design

Updated 2 days ago
I apologize for the frustration, SenShi. We take product quality and customer service very seriously. We haven't been able to locate your order details here, so please reach out to addondesigninternationa with your order #. I’d like to resolve this for you personally.