I observed first hand how Affinity Water field staff attended to a serious water leak near where i live. I reported a water leak in Sunningdale on 01 Oct 26 at 1417. It seems the old pipework of the... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Had a very high water bill due to such a small leak in toilet …. After many phone calls it was resolved eventually by affinity water applying a leak allowance So great result for us as two pensione... Voir plus
L'entreprise a répondu
Promise free leak repair for minor, easily accessible items, including toilets. Sadly not. Toilet was cistern was overflowing and was easily accessible for the fill valve. But initially the agent over... Voir plus
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We moved house recently and had to join Affinity. All done online but had to phone them because there was a problem. Spoke to a very nice, polite lady who apologised because nothing was wrong and ther... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
We're committed to taking care of your water. We supply high-quality drinking water to 3.9 million customers. From finding and fixing leaks fast, to reducing what we take from the environment, we're doing everything we can to save water For out of hours support, please visit our website at affinitywater.co.uk
Coordonnées de contact
Tamblin Way, AL10 9EZ, Hatfield, Royaume-Uni
- affinitywater.co.uk
3,5
Moyen
2 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
I can not login account since…
I can not login account since affinity water update system 2 months contract them getting no where. I have been with them since 2006 never had
any problems this is the first time. I also asked for a copy of my bill and the discounts from sewage I get and the surface water twice I have asked last we I was told by the end of the day I will get it it is Tuesday 18th August today two months I have been contacting them
Yesterday evening I got the copies I have been trying to get for weeks at last one thing less to worry about and still waiting to hear about if I can get back to signed into my account today is 19th August 2026
18 juin 2026
Réponse de Affinity Water
Hi Dalbir, thank you for letting us know about your experience. We're sorry to hear it didn’t meet your expectations, and we really appreciate you sharing this with us.
We may be in touch soon to find out more so we can look into this properly and work on putting things right. Your feedback is very important to us, and we’re committed to learning from this. Thanks again for your review. - Freya.
Réponse de Affinity Water
Hi customer, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us.- Freya.
Very informative
8 juillet 2026
Réponse de Affinity Water
Hi Mr and Mrs Coleman, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us.- Freya.
Still waiting for an accurate bill past…
Still waiting for an accurate bill past 2 weeks. In the meantime I receive calls and texts demanding payment
13 août 2026
Réponse de Affinity Water
Hi Sanjay, thank you for letting us know about your experience. We're sorry to hear it didn’t meet your expectations, and we really appreciate you sharing this with us.
Unfortunately we do not have a mobile number connecting to your account, so we cannot reach out to you. Please call our billing line on 03453572401 and we will be more than happy to help! Thank you-Freya.
Very friendly staff and helped me a lot
13 août 2026
Réponse de Affinity Water
Hi Mrs Cannon, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us.- Freya.
Great online information and requests
Great online information and requests, but to call on phone have to wait long time.
4 août 2026
Réponse de Affinity Water
Hi Shantilal, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. I apologise about the long wait times, but I can assure you, you will get through to an advisor - Freya.
Thank you for quick and professional…
Thank you for quick and professional work carried out
8 juillet 2026
Réponse de Affinity Water
Hi Mr Piasecki, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. - Freya.
Réponse de Affinity Water
Hi Patricia, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. - Freya.
Réponse de Affinity Water
Hi Hazel, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. - Freya.
Expensive and water supply stinks of…
Expensive and water supply stinks of chemicals, I smell like I just got out a swimming pool after a shower.
13 août 2026
Réponse de Affinity Water
Hi Elly, thank you for your feedback. It really helps us understand what we can improve. I cannot see a mobile number on your account so we cannot reach you. Please call into our operational line on 03453572407, and we will be more than happy to help! Thank you - Freya.
Réponse de Affinity Water
Hi Mr Chandarana, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. - Freya.
Dealt with the problem really quick and…
Dealt with the problem really quick and contacted me to keep me updated very good
14 juillet 2026
Réponse de Affinity Water
Hi Sophie, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. - Freya.
Réponse de Affinity Water
Hi Colin, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. - Freya.
Réponse de Affinity Water
Hi Masood, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. - Freya.
Strong water supply.
13 août 2026
Réponse de Affinity Water
Hi Shirley, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. - Freya.
Everything worked well and your staff…
Everything worked well and your staff were professional
3 août 2026
Réponse de Affinity Water
Hi Colin, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. We've passed this along to our team. - Freya.
Great customer service team
Great customer service team. Very helpful staff and always polite and patient.
13 août 2026
Réponse de Affinity Water
Hi Mark, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. We've passed this along to our team. - Freya.
Rude advisor and borderline terrible…
Rude advisor and borderline terrible advice. Online portal does not work and for some weird reason they refused to take a manual payment via telephone which has resulted in me incurring a higher direct debit.
1 juillet 2026
Réponse de Affinity Water
Hi Shahida, I'm so disappointed to read this and I'm really sorry you've had this experience with us. We try hard to make every experience with us positive but sometimes we miss the mark.
Unfortunately, we cannot find your account with the customer number given, or the email address, so please call into our billing line on 03453572401 for help! Thank you - Freya.
Good service
13 août 2026
Réponse de Affinity Water
Hi Mrs Rahman, thank you for sharing your review, we're glad you had a good experience with us! - Freya.
Very bad service and the app is even…
Very bad service and the app is even worse! I’ve informed you of a change of address over a month ago and my account still hasn’t been updated!
13 août 2026
Réponse de Affinity Water
Hi Jas, I'm so disappointed to read this and I'm really sorry you've had this experience with us. We try hard to make every experience with us positive but sometimes we miss the mark.
Unfortunately, we cannot find your account with the customer number given, or the email address, so please call into our billing line on 03453572401 for help! Thank you - Freya.
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