Promise free leak repair for minor, easily accessible items, including toilets. Sadly not. Toilet was cistern was overflowing and was easily accessible for the fill valve. But initially the agent over... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
You had a data breach but are not willing to take responsibility- you expect your customers to do all the work of setting their accounts back up from scratch. If you've had the data breach you shoul... Voir plus
L'entreprise a répondu
I observed first hand how Affinity Water field staff attended to a serious water leak near where i live. I reported a water leak in Sunningdale on 01 Oct 26 at 1417. It seems the old pipework of the... Voir plus
L'entreprise a répondu
Had a very high water bill due to such a small leak in toilet …. After many phone calls it was resolved eventually by affinity water applying a leak allowance So great result for us as two pensione... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
We're committed to taking care of your water. We supply high-quality drinking water to 3.9 million customers. From finding and fixing leaks fast, to reducing what we take from the environment, we're doing everything we can to save water For out of hours support, please visit our website at affinitywater.co.uk
Coordonnées de contact
Tamblin Way, AL10 9EZ, Hatfield, Royaume-Uni
- affinitywater.co.uk
3,5
Moyen
2 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Just helpful when i rang with a inquiry
7 juillet 2026
Réponse de Affinity Water
Hi Michael, thank you for sharing your review, we're glad you had a good experience with us! - Freya
Réponse de Affinity Water
Hi Pramod, thank you for sharing your review, we're glad you had a good experience with us! - Freya
Réponse de Affinity Water
Hi Farooq, thank you for sharing your review, we're glad you had a good experience with us! - Freya
Réponse de Affinity Water
Hi Mr Khan, thank you for sharing your review, we're glad you had a good experience with us! - Freya
Réponse de Affinity Water
Hi Dan, thank you for sharing your review, we're glad you had a good experience with us! - Freya
Réponse de Affinity Water
Hi Alice, thank you for sharing your review, we're glad you had a good experience with us! - Freya.
Réponse de Affinity Water
Hi Mr Alkhedr, thank you for sharing your review, we're glad you had a good experience with us! - Freya
Fast efficient service
5 août 2026
Réponse de Affinity Water
Hi Janet, thank you for sharing your review, we're glad you had a good experience with us! - Freya.
My water smells in shower
My water smells in shower. Not sure why. it tastes bad as well.
14 juillet 2026
Réponse de Affinity Water
Hi customer, thank you for taking the time to leave your feedback.
We will be in touch soon for more information to resolve this. Thanks again for your input. - Freya.
water presure
i though i had low pressure but you phone operator assured me it was not the case it was a ballcock problem
17 juillet 2026
Réponse de Affinity Water
Hi David this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. We've passed this along to our team. - Freya.
Easy to call Afinity
When I rang the telephone number to speak to them my question was answered to my satisfaction.
16 juillet 2026
Réponse de Affinity Water
Hi Patricia this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. We've passed this along to our team. - Freya.
Staff is so helpful
13 août 2026
Réponse de Affinity Water
Hi Miss Celik this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. We've passed this along to our team. -Freya.
This is a really trustworthy utility…
This is a really trustworthy utility provider as costumer services always available
13 août 2026
Réponse de Affinity Water
Hi Elnaz, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. We've passed this along to our team. - Freya
Faulty web site
I was requested to submit my annual water meter reading, when I logged into their website it showed that my previous meter reading was 00000. When I submit my reading the following message appears: "This reading is higher than we'd expect. Can you check you've only read the black digits (not the red ones) and the numbers you've entered are correct? When you're happy to submit the reading, click 'Submit'. We'll contact you if there's a problem" However, the web site does not let you submit. No way to contact them by email, and when you call the wait time is over 15 minutes, with constant stupid message telling you to do things online or on their new app.
10 août 2026
Avis spontané
Réponse de Affinity Water
Hi Guy, I'm so disappointed to read this and I'm really sorry you've had this experience with us. We try hard to make every experience with us positive but sometimes we miss the mark.
I've reached out to you directly as I'd really like to get some more detail on this so that we can work with our teams to resolve this. Thank you for taking the time to share your review and we hope to hear from you soon. - Freya
Réponse de Affinity Water
Hi David, thank you for your feedback. It’s really helpful for us to understand what we’re doing well and where we could do better. - Freya.
Réponse de Affinity Water
Hi Alex, thank you for sharing your review, we're glad you had a good experience with us! - Freya.
persistence is required sometimes.
After reporting a leak and them fixing it!!! I received an update to say the leak was fixed and we will finish tge job off and remove the barriers! The pipe was still leaking and it was reinstated still leaking, I reporting it 3 more times but my case were all closed saying it was duplicate and had been fixed! I took another photo and reached out through social media and finally they listened and are now looking at the job again, hence the 5stars.. But please, if the same person is reporting the same issue please listen or even phone them, you had my contact details.
11 août 2026
Réponse de Affinity Water
Hi Mick, thank you for your feedback. It’s really helpful for us to understand what we’re doing well and where we could do better. I am glad the issue is now being looked into again! Thanks - Freya.
Great service from customer services
Great service from customer services, pleased to help you to solve a problem. The staff are great
13 août 2026
Réponse de Affinity Water
Hi Wendy, thank you for sharing your review, we're glad you had a good experience with us! - Freya.
Found the web site not user friendly…
Found the web site not user friendly and hard to set up direct debit -I am not sure that the direct debit for a 1 bedroomed house is appropriate !
6 juillet 2026
Réponse de Affinity Water
Hi Jenny, thank you for letting us know about your experience. We're sorry to hear it didn’t meet your expectations, and we really appreciate you sharing this with us.
We may be in touch soon to find out more so we can look into this properly and work on putting things right. Your feedback is very important to us, and we’re committed to learning from this. Thanks again for your review. - Freya.
I can not login account since…
I can not login account since affinity water update system 2 months contract them getting no where. I have been with them since 2006 never had
any problems this is the first time. I also asked for a copy of my bill and the discounts from sewage I get and the surface water twice I have asked last we I was told by the end of the day I will get it it is Tuesday 18th August today two months I have been contacting them
Yesterday evening I got the copies I have been trying to get for weeks at last one thing less to worry about and still waiting to hear about if I can get back to signed into my account today is 19th August 2026
18 juin 2026
Réponse de Affinity Water
Hi Dalbir, thank you for letting us know about your experience. We're sorry to hear it didn’t meet your expectations, and we really appreciate you sharing this with us.
We may be in touch soon to find out more so we can look into this properly and work on putting things right. Your feedback is very important to us, and we’re committed to learning from this. Thanks again for your review. - Freya.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.