Promise free leak repair for minor, easily accessible items, including toilets. Sadly not. Toilet was cistern was overflowing and was easily accessible for the fill valve. But initially the agent over... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
You had a data breach but are not willing to take responsibility- you expect your customers to do all the work of setting their accounts back up from scratch. If you've had the data breach you shoul... Voir plus
L'entreprise a répondu
I observed first hand how Affinity Water field staff attended to a serious water leak near where i live. I reported a water leak in Sunningdale on 01 Oct 26 at 1417. It seems the old pipework of the... Voir plus
L'entreprise a répondu
Had a very high water bill due to such a small leak in toilet …. After many phone calls it was resolved eventually by affinity water applying a leak allowance So great result for us as two pensione... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
We're committed to taking care of your water. We supply high-quality drinking water to 3.9 million customers. From finding and fixing leaks fast, to reducing what we take from the environment, we're doing everything we can to save water For out of hours support, please visit our website at affinitywater.co.uk
Coordonnées de contact
Tamblin Way, AL10 9EZ, Hatfield, Royaume-Uni
- affinitywater.co.uk
3,5
Moyen
2 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 99 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de Affinity Water
Hi Mark, thank you for sharing your review, we're glad you had a good experience with us! - Holly.
All good
The person I spoke with on the phone was very polite, helpful and informative. My problem was resolved quickly and effectively.
22 août 2026
Réponse de Affinity Water
Hi Julie, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. We've passed this along to our team. - Holly.
Réponse de Affinity Water
Hi Ju, this is great to hear! :) Thank you so much for your 5 star review and taking the time to share your experience with us.
We've taken this on board and shared this with our teams. - Holly.
New to the Area
New to the area.we contacted Affinity Waterwho were suppliers for our area. They were most helpful and joining the company was relatively quick and easy.
25 septembre 2026
Réponse de Affinity Water
Hi Fran, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. We've passed this along to our team. - Holly.
All good at the moment but I’m just…
All good at the moment but I’m just using for a couple of months.
25 septembre 2026
Réponse de Affinity Water
Hi KJ, thank you for sharing your review, we're glad you had a good experience with us! - Holly.
Réponse de Affinity Water
Hi Jabbar, this is great to hear! :) Thank you so much for your 5 star review and taking the time to share your experience with us.
We've taken this on board and shared this with our teams. - Holly.
The Colleague was very knowledgeable…
The Colleague was very knowledgeable and dealt with my query very well.
21 septembre 2026
Avis spontané
Réponse de Affinity Water
Hi Vicky, thank you so much for your kind review. We're really glad to hear that you had a positive experience with us. Your feedback is important and we appreciate you taking the time to share it.
Thanks again for your support! - Holly.
My meter installment was pushed back…
My meter installment was pushed back with no prior warning and reasoning as to why.
I called to understand why and raise concerns as to implications this will have on my billing, the handler asked security questions and then hung up on me, with no explanation
25 septembre 2026
Réponse de Affinity Water
Hi Ep, thank you for your feedback. I'm sorry to hear about your experience and really appreciate you bringing this to our attention.
Your experience is important to us, I look forward to hearing from you. - Thanks, Holly.
I’ve been a customer for over a month…
I’ve been a customer for over a month now and still can’t set up an online account, shocking!!
28 août 2026
Réponse de Affinity Water
Thank you for sharing your feedback. We're sorry to hear that your experience on our app hasn't met your expectations.
As our app in newly launched, we are continuing to improve the user experience, your feedback will help us to identify areas we need to improve.
- The Affinity Water Team
Operator was helpful and kind in…
Operator was helpful and kind in sorting the issue. Good communication throughout the phone call.
22 septembre 2026
Réponse de Affinity Water
Hi, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. We've passed this along to our team. - Holly.
Corrupt water company
There is widespread corruption at Affinity Wter. The accounts published are all fake & they keep multiple copies of accounts, all hidden from public scrutiny. Their auditors know about this fraud. How Ofwat and government have not looked into this is astonishing. The senior management should be in prison.
25 septembre 2025
Avis spontané
Réponse de Affinity Water
Hi John, thank you for sharing your feedback with us. We're sorry to hear this and truly appreciate you bringing this to our attention.
We've reached out to you directly to gather more detail so that we can better understand the situation. Your experience matters to us and we want to make sure we get it right. Thank you for your patience and we look forward to hearing from you. - Thanks, Holly.
A nightmare
A nightmare. I seem to have two accounts with you even though I have one flat. I pay on time monthly last payment as of September, yet your online access point says my account is closed. A nightmare
23 septembre 2026
Réponse de Affinity Water
Hi, thank you for your feedback. I'm sorry to hear about your experience and really appreciate you bringing this to our attention.
Your experience is important to us, I look forward to hearing from you. - Thanks, Holly.
Réponse de Affinity Water
Hi, this is great to hear! :) Thank you so much for your 5 star review and taking the time to share your experience with us.
We've taken this on board and shared this with our teams. - Holly.
Réponse de Affinity Water
Hi Mrs Kaur, thank you for sharing your review, we're glad you had a good experience with us! - Holly.
Réponse de Affinity Water
Hi Chris, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. We've passed this along to our team. - Holly.
Terrible customer service
Terrible customer service , sent me statements for invoices not even raised or sent, queried them and received an invoice for the charges dates 3 months after they appeared in my statements. Then tried to call to pay and was unable to pass security , I was promptly hung up on and rudely spoken to each time I tried to resolve . Have raised a complaint and it has been ignored. In return I have received a default warning notice … completely at a loss!
18 septembre 2026
Réponse de Affinity Water
Hi, thank you for your feedback. I'm sorry to hear about your experience and really appreciate you bringing this to our attention.
Your experience is important to us, I look forward to hearing from you. - Thanks, Holly.
Réponse de Affinity Water
Hi Julian, thank you for sharing your review, we're glad you had a good experience with us! - Holly.
We moved house recently.
We moved house recently and had to join Affinity. All done online but had to phone them because there was a problem. Spoke to a very nice, polite lady who apologised because nothing was wrong and there was no need to phone. She was great, their system isn't otherwise it would have been 5 stars
31 août 2026
Réponse de Affinity Water
Hi Brian, thank you for your feedback. It’s really helpful for us to understand what we’re doing well and where we could do better.
Thanks again for taking the time to share your thoughts with us. - Holly.
My 5 stars go to Matt only
My 5 stars go to Matt only, not the company. Matt was amazing when he visited my house, and a credit to your company, every other interaction and touch point I had with Affinity was poor. Make Matt CEO.
21 septembre 2026
Réponse de Affinity Water
Hi Barny, thank you so much for your kind review. We're really glad to hear that you had a positive experience with us. Your feedback is important and we appreciate you taking the time to share it.
Thanks again for your support! - Holly.
Quickly resolved my query
Struggled to get an answer from Thames regarding sewage charges. I called Affinity & they clarified the set up for me
17 septembre 2026
Réponse de Affinity Water
Hi, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. We've passed this along to our team. - Holly.
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