Promise free leak repair for minor, easily accessible items, including toilets. Sadly not. Toilet was cistern was overflowing and was easily accessible for the fill valve. But initially the agent over... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
You had a data breach but are not willing to take responsibility- you expect your customers to do all the work of setting their accounts back up from scratch. If you've had the data breach you shoul... Voir plus
L'entreprise a répondu
I observed first hand how Affinity Water field staff attended to a serious water leak near where i live. I reported a water leak in Sunningdale on 01 Oct 26 at 1417. It seems the old pipework of the... Voir plus
L'entreprise a répondu
Had a very high water bill due to such a small leak in toilet …. After many phone calls it was resolved eventually by affinity water applying a leak allowance So great result for us as two pensione... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
We're committed to taking care of your water. We supply high-quality drinking water to 3.9 million customers. From finding and fixing leaks fast, to reducing what we take from the environment, we're doing everything we can to save water For out of hours support, please visit our website at affinitywater.co.uk
Coordonnées de contact
Tamblin Way, AL10 9EZ, Hatfield, Royaume-Uni
- affinitywater.co.uk
3,5
Moyen
2 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
I registered to affinity waters and I…
I registered to affinity waters and I was supposed to receive email or call in 14 days but it’s been two months no reply from them. This was fine but as I registered my account number shown in the application is different and I received different account number letter for payment. I email to affinity waters 2 weeks ago but I had not received any response from them.
27 août 2026
Réponse de Affinity Water
Hi, thank you for sharing your feedback with us. We're sorry to hear about your experience and truly appreciate you bringing this to our attention.
Your experience matters to us and we want to make sure we get it right. Thank you for your patience and we look forward to hearing from you. - Thanks, Holly.
Réponse de Affinity Water
We’re delighted to hear that you’ve had a great experience with our new app. Our team have worked hard to create a platform that is useful for our customers.
As we continue to develop the app, we remain committed to delivering the best possible experience for our customers. If you have any ideas or suggestions for future improvements, we’d be pleased to hear them.
- The Affinity Water Team
Réponse de Affinity Water
Hi, this is great to hear! :) Thank you so much for your 5 star review and taking the time to share your experience with us.
We've taken this on board and shared this with our teams. - Holly.
Réponse de Affinity Water
Hi, thank you for sharing your review, we're glad you had a good experience with us! - Holly.
Great experience
15 septembre 2026
Réponse de Affinity Water
Hi Moradeyo, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. We've passed this along to our team. - Holly.
Nice good and best
24 septembre 2026
Réponse de Affinity Water
Hi Mohammad, this is great to hear! :) Thank you so much for your 5 star review and taking the time to share your experience with us.
We've taken this on board and shared this with our teams. - Holly.
Réponse de Affinity Water
Hi, thank you so much for your kind review. We're really glad to hear that you had a positive experience with us. Your feedback is important and we appreciate you taking the time to share it.
Thanks again for your support! - Holly.
Réponse de Affinity Water
Thank you for sharing your feedback. We're sorry to hear that your experience on our app hasn't met your expectations.
As our app in newly launched, we are continuing to improve the user experience, your feedback will help us to identify areas we need to improve.
- The Affinity Water Team
Réponse de Affinity Water
Hi Moulay, thank you for sharing your review, we're glad you had a good experience with us! - Holly.
Réponse de Affinity Water
Hi David, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. We've passed this along to our team. - Holly.
Réponse de Affinity Water
Hi Lyupco, this is great to hear! :) Thank you so much for your 5 star review and taking the time to share your experience with us.
We've taken this on board and shared this with our teams. - Holly.
When you call them for help
When you call them for help, you wait at least 50 minutes, and when they answer, they say one word and hang up.
15 juillet 2026
Réponse de Affinity Water
Hi, thank you for your feedback. I'm sorry to hear about your experience and really appreciate you bringing this to our attention.
Your experience is important to us, I look forward to hearing from you. - Thanks, Holly.
Superb provide of essential water
So far, I have no complaints about affinity water. I have been with them for a month and I have had no complications
24 septembre 2026
Réponse de Affinity Water
Hi Irene, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. We've passed this along to our team. - Holly.
I'm having trouble opening my account
I'm having trouble opening my account. I've tried more than 20 times and it won't open.
20 juillet 2026
Réponse de Affinity Water
Thank you for sharing your feedback. We're sorry to hear that your experience on our app hasn't met your expectations.
As our app in newly launched, we are continuing to improve the user experience, your feedback will help us to identify areas we need to improve.
- The Affinity Water Team
Réponse de Affinity Water
Hi, this is great to hear! :) Thank you so much for your 5 star review and taking the time to share your experience with us.
We've taken this on board and shared this with our teams. - Holly.
Réponse de Affinity Water
Hi Duke, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. We've passed this along to our team. - Holly.
Everything with the set up was great
1 septembre 2026
Réponse de Affinity Water
Hi Luke, thank you so much for your kind review. We're really glad to hear that you had a positive experience with us. Your feedback is important and we appreciate you taking the time to share it.
Thanks again for your support! - Holly.
Great communication
Great communication when called on the phone, helpful information and good knowledge.
3 septembre 2026
Réponse de Affinity Water
Hi Amy, thank you for sharing your review, we're glad you had a good experience with us! - Holly.
I had leakage was advised how to check…
I had leakage was advised how to check and then gave me credit. Very good service. Thanks
24 septembre 2026
Réponse de Affinity Water
Hi, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. We've passed this along to our team. - Holly.
Because the bill that I’m paying is not…
Because the bill that I’m paying is not mine . The bill I’m paying is my uncle who died in he’s bed and your company would not stop calling me to pay he’s bill off informed them that I’m a disabled veteran who was on benefits war pension but I was told I needed to pay it off now.
24 septembre 2026
Réponse de Affinity Water
Hi Barry, thank you for sharing your feedback with us. We're sorry to hear this and truly appreciate you bringing this to our attention.
Your experience matters to us and we want to make sure we get it right. Thank you for your patience and we look forward to hearing from you. - Thanks, Holly.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.