All the products im using of yours are very good for my locs and wouldnt change it ive been searching for a while and now ive found it thank you
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Your products feels and smells great on my hair but I noticed my hair needed a heavier hair oil than the cream provided. I recently bought your hair butter made in Honduras which everyone is raving ab... Voir plus
L'entreprise a répondu
Great, natural, quality products, fast delivery, nice packaging. My only criticisms: 1. The dispenser pump for the hair oil is sometimes difficult to unlock. 2. The Moisture Locking hair oil bott... Voir plus
L'entreprise a répondu
I have been using Afrocenchix for a number of years now, with the 'Sheen Hydrating Spray' being my daily go to. I have contacted Afrocenchix twice during the last 6 months with feedback. On both o... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Fournisseur de produits de beauté
- aussi dans
- Boutique de santé et beauté
- Entreprise de cosmétique
- Industrie cosmétique
- Magasin de produits capillaires
- Magasin de produits de beauté
À propos de Afrocenchix
Écrit par l'entreprise
Afrocenchix: Making Natural Simple
In 2008, Afrocenchix embarked on a mission to discover the ideal, health-conscious, and user-friendly products for Afro Hair. Recognizing the uniqueness of every curl, coil, and kink, we curated a line of vegan products that seamlessly combine organic ingredients with the synergy of thorough research and personal hair experiences.
Our product range, spanning from sulphate-free cleansers to nourishing conditioners and innovative styling solutions, is meticulously crafted to nurture and safeguard Afro hair, regardless of its texture or type. We take pride in formulating products that align harmoniously with Afro hair's natural structure, facilitating the attainment of healthy, vibrant locks from root to tip.
Beyond offering exceptional products, Afrocenchix has cultivated a community centred on self-love and empowerment. We firmly believe that embracing one's natural hair is a compelling declaration of self-acceptance and pride. Serving as a platform that honours the versatility of natural hair, Afrocenchix is dedicated to supporting individuals throughout their unique hair journeys, whether they prefer coils, braids, afros, or protective styles.
At the core of Afrocenchix is a commitment to sustainability. Each product reflects our dedication to minimising environmental impact through eco-friendly packaging and ethical sourcing practices.
Join us in celebrating the beauty of natural hair and the joy of embracing your authentic self. Experience the essence of natural hair care with Afrocenchix – where science, nature, and community intertwine to create a transformative journey.
SHOP NOW
Coordonnées de contact
Watford Metro Centre, Unit 13, Dwight Rd , WD18 9SB, London, Royaume-Uni
- info@afrocenchix.com
- afrocenchix.com
4,6
Excellent
1 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de Afrocenchix
Hi Susan. Thank you so much for your positive feedback! We're thrilled to hear that you love our product.
Kind service
It took awhile to receive the product but after reaching out and inquiring the representative was kind and knowledgeable and super willing to correct their error, for that I’m grateful. Integrity!!!!!
30 mai 2024
Réponse de Afrocenchix
Hi Yvonne. Thank you so much for your positive feedback! We're glad to hear that our representative was able to resolve your issue and provide you with excellent service. We value integrity and strive to provide our customers with the best possible experience. We appreciate your understanding and patience, and we're thrilled that you're satisfied with the outcome. Thank you for choosing us!
Réponse de Afrocenchix
Hello Gwen. Thank you so much for your positive feedback! We're thrilled to hear that you love our products and had a smooth delivery experience. Your satisfaction is our top priority, and we appreciate your kind words.
Always a good experience and great value
Easy ordering and great value. Fast delivery and issue that came up was resolved promptly and efficiently. Love these products and use with confidence
28 mai 2024
Réponse de Afrocenchix
Hi Sharon. Thank you so much for the fantastic review! We're thrilled to hear that you had a positive experience with our ordering process, fast delivery, and customer service. We pride ourselves on providing great value and high-quality products that you can use with confidence. Your satisfaction is our top priority, and we're delighted that we could resolve your issue quickly and efficiently. We appreciate your support and look forward to serving you again in the future!
Réponse de Afrocenchix
Hi Matilda. Thank you so much for the positive feedback! We're delighted to hear that you love our product and that you were pleased with the packaging and delivery speed. We strive to provide an excellent customer experience from start to finish. Your satisfaction is our top priority, and we're thrilled that we could meet your expectations. We appreciate your support and hope to serve you again in the future!
Réponse de Afrocenchix
Hello Kay. Thank you so much for sharing your experience! We're thrilled to hear our products are a hit with your whole family. It means a lot to us that you trust us to be a part of your routines.
Réponse de Afrocenchix
Hello Marian. Thanks for the awesome feedback! We're so happy to hear you're loving the scent of our product.
Good moisture sealant
Good moisture sealant. Reasonably priced with 20% discount and great delivery service. Thank you!
10 mai 2024
Réponse de Afrocenchix
Hello Pauline. We're so glad you found our product to be a great value! It's important to us that we offer high-quality products at a fair price, and it sounds like we hit the mark for you. Thanks for the shoutout about our delivery service too – we aim to make the whole experience a positive one!
Great quality products
Great, natural, quality products, fast delivery, nice packaging. My only criticisms:
1. The dispenser pump for the hair oil is sometimes difficult to unlock.
2. The Moisture Locking hair oil bottle leaks when I'm travelling with it, even when the pump is closed.
3. Plastic bottles are not environmentally friendly.
The products are terrific and good for my hair so it's a disappointment that there are these drawbacks.
20 mai 2024
Réponse de Afrocenchix
Hello Claudia. Thank you so much for taking the time to share your feedback! We're thrilled to hear you love our products and appreciate your compliments about our fast delivery and packaging.
We value your criticisms as well, and we apologize for the issues you've experienced with the dispenser pump and leaking bottle. Your feedback is very important to us, and we'll be sure to pass it on to our product development team for review.
Regarding the use of plastic bottles, we acknowledge your concern about environmental impact. We are actively exploring more sustainable packaging options and hope to implement them in the future.
We appreciate your understanding and hope you'll continue to enjoy our products despite these minor drawbacks.
Réponse de Afrocenchix
Hello Lance. Thank you for sharing your positive experience and 4-star rating! We're thrilled to hear that you were happy with the prompt delivery.
Great products that were delivered…
Great products that were delivered promptly and well packaged. Natural ingredients are great for my damaged hair and is helping regrowth from alopecia.
2 mai 2024
Réponse de Afrocenchix
Hello Judith. Thank you so much for the fantastic feedback! We're delighted to hear that our products are working well for your damaged hair and aiding in regrowth from alopecia. It's our priority to provide effective products with natural ingredients, packaged securely and delivered promptly. We appreciate you sharing your experience!
My hairs best friend
I love your range of natural products. They smell so good and have improved the quality, health and growth of my 4c hair. After trying so many afro hair care regimes its finally great to have found one that I love and so does my hair. Love to go online and read all the tips and advice.
8 avril 2024
Réponse de Afrocenchix
Hi Rosemary. Thank you so much for your wonderful feedback! We're thrilled to hear that our natural products have made such a positive impact on your 4c hair's quality, health, and growth. It's incredibly rewarding to know that we've helped you find a hair care regime that both you and your hair love. We appreciate you taking the time to share your experience and for being a valued customer.
Réponse de Afrocenchix
Hi Patricia. We're glad to hear your order arrived on time! We strive to get your Afrocenchix goodies to you as quickly as possible. Thank you for your feedback and for choosing us!
Réponse de Afrocenchix
Hi Christine. We're so glad you think so! It's always wonderful to hear that our products are consistently meeting your expectations. Thank you for your continued support and for sharing your feedback with us.
Great products for my daughter’s…
Great products for my daughter’s sensitive scalp, quick delivery and the cherry on top was the discount😀.
1 avril 2024
Réponse de Afrocenchix
Hi Liz. We're so happy to hear our products are gentle enough for your daughter's sensitive scalp! It's our mission to create hair care that's both effective and kind to all types of hair and skin. We're also glad you enjoyed our quick delivery and discount - that's the cherry on top for us too! Thank you for sharing your experience!
Faulty packaging
Overall the product performs well I bought the wash day set for £89 , the hair cream ( smooth) has a lid that doesn’t work and cream that doesn’t come out of the bottle, this is disappointing for the money I’m expecting for issues like this to not occur
25 mars 2024
Réponse de Afrocenchix
Hi Sherice,
Thank you for letting us know about the issue with the Smooth hair‑cream dispenser—I’m sorry it affected your experience with the Wash Day Set. Please email us at info@afrocenchix.com so we can discuss this further and assist you directly.
The product caused an allergic reaction especially the oil, it made me sneeze nonstop for two days. I will not buy it again. Now I’m forced to toss all of the three products.
Keep the original recipe. I was a fun of your products but since I got the allergies from the products. I am no longer a fun. It was a total waste of my money. I will appreciate a refund if possible. Thanks!
25 mars 2024
Réponse de Afrocenchix
Hi Kossie,
I’m sorry to hear you experienced an allergic reaction—your comfort and safety are extremely important to us. Thank you for sharing this feedback; we take it seriously and would like to understand more about what happened. Please email us at info@afrocenchix.com so we can look into this with you and offer support.
Réponse de Afrocenchix
Hi Louise. We're so glad you think so! We pour a lot of love and care into developing our products, and it's always a joy to hear that they're being appreciated. Thank you for your review!
One beauty product I’ll share with my daughter
The products are excellent and give you a system that works together which is invaluable. They are always delivered with care and timely. I’ve recommended them multiple times. I would love to see more stock of the travel and family sizes though. They are so popular I can never get any stock of them!
18 mars 2024
Réponse de Afrocenchix
Hi Rad. Thank you for your continued support and wonderful review! We're so happy to hear our products and system are working for you. We take pride in our careful and timely delivery, and we're thrilled that you've recommended us to others. We hear you about the travel and family sizes! Their popularity speaks to how much our customers love them. We're working hard to increase stock as quickly as possible and appreciate your patience.
Helpful hair care
I appreciate the instructions on the label of the products. Makes the hair care process easier to deal with.
18 mars 2024
Réponse de Afrocenchix
Hi Kevin. We're so glad you found our instructions easy to follow! We know how important it is to have clear guidance when caring for your hair, so we put a lot of thought into making our labels informative and helpful. Thank you for the kind words!
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.