Advantage Home Construction Insurance Avis 

We received excellent customer service during this process. Josh went above and beyond to keep us informed at each stage and got everything over the line.

We have been waiting for 3 months to secure our warranty certificate with this organisation and faced months of being ignored, bounced around various departments and unimaginable stress. The inspections were completed in October 2024 and in January 2025, we are still waiting.

After seeing a complaint email on another review, I tried to complain and that email address didn't work, which sums up our whole experience with them.

Save yourself a lot of stress and waiting, and use another warranty provider.

Update to review after their comment below:
The developer was just as frustrated over their experience with this organisation and expressed on multiple occasions how he will not be using them again. He was also ignored, had to relentless chase to see progress and regardless, this process took 3 months when it should have taken a maximum a couple of weeks.

As the future owner of the home with this policy, I dread the day I ever have to file a claim.

I have mixed feelings about Advantage Home Construction Insurance. On the positive side, they have competitive pricing, and the support from Michele Mauchel and inspectors like Danny Brookes is commendable. However, I faced significant delays in getting the policy issued, affecting my property sale. Additionally, there were struggles with refunds, although I eventually received mine after legal threats. Overall, it's a reliable choice if you get everything in writing and manage expectations.

I have used Advantage for many years/projects, always competitive on price, the service I receive from my office contact Michele Mauchel - Regional Sales Manager is always prompt and willing to help with every situation. The inspectors especially Danny Brookes has been excellent, he has been very helpful through out and always returns a call.

Be very careful with this company, very quick to invoice but when it comes to issuing the policy - RADIO SILENT. promises of call backs constantly and now months on I’m left without a policy and a property I can’t sell.
Very poor service.

It’s all about the quality of your inspector. A decent inspector means everything and why you repeat your business. Several sites now. Our last three site we have had a guy called Danny Brookes and it’s him that makes us go back. Good working relationship, always calls you back promptly and seems to be on top of admin for the end game. Good guy in our industry.
We build high end individual houses around 4-6 a year

Dealing with Khurram was an absolute pleasure,very efficient and good communication wouldn't hesitate to recommend or use again if required 10/10
Many thanks
Shelly

Dealing with khurram from advantage warranty was a pleasure we had some issues regarding final certifications which were sorted out swiftly we have moved our account over with him for all future works

They promised me a retrospective structural warranty when all other companies had turned me down. They insisted on payment up front £5900 but promised a full refund if they were not able to provide cover. They weren't but then said they would only refund less than half what I had paid. Fortunately I had their promise in writing but still had a struggle and had to threaten them with legal action. I got my money back eventually. Make sure if you decide to go with them to get everything in writing but you will still have a struggle if goes wrong.

Great service from advantage . Staff Dennis and Desmond credit to company .
Professional and efficient thank you

I’m very happy I chose advantage to deal with my warranty , I dealt with Joseph who was excellent and very clear about the whole process , I thought it would be a real hassle but Joseph made the whole process very transparent and clear with regular updates throughout , a very positive experience and I would definitely recommend.

In a minefield that is the world of building insurance, thank goodness we found Adrian Fazackerley at ACHI who sorted out our building insurance warranty on a self build with professionalism, competence and speed.
He worked very hard and sorted the warranty in a short space of time in a very kind and calming matter.. He was always on the end of the phone with advice and guidance . a lovely chap to boot

Build Warranty
Having completed a self-build a small number of years ago. Then realising that we needed to have a warranty in place to ensure someone with a mortgage would be able to borrow against it. Very nerve wrecking. However, it all panned out thanks to the team at AHCI especially Joseph Deary. Thank you

AHCI St Helen’s team have been excellent every step of the way. Steve Loveridge has been exceptional, putting the policy in place, guiding me through every step, to issuing the final certification. This was my first new build project on my own, so slightly nerve wracking to say the least! Steve was always on hand with advice, followed up every query and put up with what must have seemed like endless phone calls!
Many thanks also to Emma-Louise Lucas and Daniel Phillips who helped push this over the line in double quick time to meet an exchange deadline.
Would highly recommend for anyone looking for a highly professional team to support their project.

Very efficient. Got this done at relatively short notice and provided a very quick turnaround.

Advantage were amazing from start to finish, I dealt with Josh, who guided me through the process, and made everything as simple as possible for me, did his best to get information we needed that I didn’t have, always replied to emails straight away, and would call me to keep me informed of how things were going, I would highly recommend Josh and Advantage, and will be using them again.

Both on telecoms and email the service was professional and responsive.

Many thanks to Sam for his assistance.

Had an enquiry regarding my new build warrenty that need some changes doing to it.
Had a very quick reply to my email, my contact was with Sam, he needed ID to confirm my identity which I sent to him the response was very rapid within twenty minutes of confirming my ID I had my new documents back and all sorted out.
Brilliant service from Sam and his company, a lot of company's could learn a lot from AHCI.
Would recommend them every time, very good company very professional in the way the conduct their business.

Their team are always available to speak with should we have any queries.

ACHI have been invaluable to us on a number of live sites we have and we look forward to working with them on our future works.

The best customer service this year. Much more straightforward than I expected. Josh was helpful throughout. From survey to certificate in 7 days - about as good as it gets.