AIB Avis 

I've cancelled Direct Debit via AIB mobile app on the same day that it was set up (Friday 06.02.2026) and received the message this was cancelled and I was also able to see this DD under inactive section in the app.

Very unplesantly surprised on Monday 09.02.2026 when money was taken out regardless. Also received a notification that my direct debit was cancelled successfully to make the irony worse.

I've contacted AIB and they said that because of the way DD was set up, it couldn't get cancelled becuase it was already pending? I've pointed out that DD was set up on Friday and also cancelled on Friday but got no reply to this. When I asked why did I get the message then that it was cancelled, they said it's because DD was cancelled successfuly - honestly, I thought I was being pranked there for a second. When I asked why I'm without the money then, they said DD was already pending. This circle of questions went on a couple of times.

Long story short, after I spend € on the call already, I now need to take time of work to (I work 9-5 while branches work 10-4 of course), drive to town, pay parking, find a printing place to print a paper form to request money back (as something so simple cannot be done online in 2026), fill out the form and hand it in in person and then wait 3-4 business days to get my money back.

All that needed to happed is for AIB mobile app to say - "This DD can't be cancelled, you will be charged" to avoid all of the above and I would simply move all of my money elsewhere, which now I'm going to do regardless.

Very dissapointing customer service, avoid this bank if you can.

Edit: Although the above complaint still stands, I did change rating from 1 star to 3 stars as when I went to the bank, DD Refund Request was processed immediately and money was back in my account the same day.

Very poor customer service they don’t care about the customer it’s not only me talking about this

I'm moving my main banking to Revolut. Aib are a complete joke. I transferred money from a savings account to my current account and at the end of the second day after appearing in my account it still hasn't cleared.
I've bills to pay. This is ridiculous

Joan Brennan in monaghan AIB absolutely went out of her way to assist us. She's absolutely brilliant and so incredibly diligent she really is the best

I have had multiple dealings with the AIB branch in Stillorgan, and found the staff to be excellent at customer service.
Specifically,there is very little wait time to be attended to by a staff member, and they go the extra mile in trying to fulfil your Banking requirements.
And generally, they have a smile on their face.
Compared to the other banks in the Stillorgan area, they are a mile ahead on customer service 

I recently went through the mortgage application process with AIB Dundrum and I could not be more impressed with the service. My broker was Mary Farrell and she has been fantastic from day 1 - highly recommend

Fees being charged on joint ac even though agreed we are exempt as mortage paid from Joint ac. Every three months spending 20 mins on phone going over the details - AIB sysyems totally dont function - very frustrating! dealing with a company where no learnimg or improvement take place.

No queuing system. No estimated wait time
No call back option.
Its 2026, Not 1886!
43 minutes today to pay a credit card bill. Said they were missing info. I asked them what info they were missing. They said the could not tell me. Said somebody would call back to take payment. Nobody has! What a joke. You tried to pay and they make it as difficult as possible.

Went into a branch to close a business account and also open a personal one. Took an hour to close the account meanwhile had to book an appointment to open one…which is not available for a week…. How is this a modern banking experience????

Please review my complaint! I just spoke with support, and they were rude to me, constantly interrupting and raising their voices. When I asked to change the operator, he just talked and did nothing! Terrible service! I'm sure you have a recording of the conversation and can check it. There shouldn't be employees like that.

I went to my local branch in kilrush co Clare today and the service I received from Amanda was outstanding, she is a credit to the aib organisation. Amanda's can do attitude and professionalism never waived during our long interaction. I needed assistance accessing my account that I had not used in many years and the app was not playing ball. after she had exhausted all she could do in branch instead of fobbing me off she was straight on the phone to the online team and got it rectified. She then advised me what would happen next and advised of the time scales. I was truly impressed with the service I received, in 10 years time I may not remember Amanda's name but I will always remember the way she made me feel and that was valued as a customer. Thank you

Not just this time.. always.. there was just one teller working(lovely guy)I was 2nd in the queue and ended up having to get a chair for the frail pensione ahead of me in the queue.. we were 20 mins waiting.. she asked another member of staff if she could get seen as she had a hospital appointment within the hour.. there was nobody to assist.. why is it always such a nightmare to bank physically.. it definitely isn’t lack of profit driving staff shortages.. I don’t know how the staff tolerate the stress

Had two accounts with AIB and closed one. My online banking was then set up the active account. This worked for 2 days then had errors. This account was only used for mortgage so when an online payment was made for home heating oil to be delivered (No oil at this stage, house freezing) I could not accept it on the app.
Rang AIB helpline and the woman tried everything that she could but company policy meant they had to post out a code to login within 2 -5 days. On top of that the address was the old address although our statements are being sent to the new address so that had to be changed also adding another delay. Absolutely ridiculous procedures in place by this company and bank of Ireland are no better. Would advise revolut, stay away from BOI and AIB at all costs.

Taking a mortgage with AIB was the best experience I had, and wouldn't be my fisrt mortgage, but after banking with them for so many years this time I decided not to use a broker but to apply directly with the bank. The whole process to smooth and so easy. Couldn't recommend them more. 10 stars

I would give 0stars if I could. After years of dealing with aib shite I've had enough. Me and my partner got a lovely trip to Egypt and since we knew the bank can block your card if you use it in a different country we have made an effort to go to the local branch and inform the bank that we are going to Egypt and that all the transactions will be made by ourselves and will not be fraud. Bank told us not to worry and for the first week we had no issue paying for goods or taking local currency out of an atm but second week we try to make a 800e purchase in the shop here in our hotel and bank issues fraud warning. I called the bank, spoke to a lad that said he sorted it and should be all good. Transaction declined once again and again and again. Trying to speak to anyone else there on the phone has not resolved a thing and we are stuck in Africa with no possibility to pay for anything and not a single cent to even buy a bottle of water. Got absolutely embarrassed in front of not only the shop owner but also reception staff, making us look like we can't pay for things on our holidays. To say that we are way above the level of fuming is the least. As soon as we're back I am taking all my money out and closing the account with a hope of finding the bank that treats their customers more seriously and in case of issues like this sorts problems out as expected, not leaving their customers in a foreign country with no way of using their hard earned money. Strongly not recommended if you like to travel. Hope they won't ruin the last few days of our holidays entirely.

I am deeply disappointed with the level of customer service at AIB. My recent experience reflects a severe lack of professionalism and accountability. I contacted customer support regarding a serious issue with my account, and the representative I spoke with repeatedly failed to provide clear answers or assistance. Instead of genuinely trying to resolve the matter, she became dismissive and even threatened to hang up during the conversation which is entirely unacceptable behavior for a financial institution handling customers’ money.

I was assured that a manager would follow up with me; however, I never received any call or communication afterward. This demonstrates not only neglect, but a systemic failure in how customer concerns are handled.

This situation has caused unnecessary frustration, wasted time, and left me with no resolution to the issue I raised. For a bank of AIB’s size and reputation, this level of service is shocking and completely unprofessional. Based on this experience, I cannot recommend AIB to anyone who expects reliability, respect, and proper customer care.

The waterford branch is fantastic to deal with

AIB , can we stop reading card readers? The world has moved on and we should be allowed to transfer with just a SMS code.

Went to AIB Abbeyfeale,Limerick to transfer money to Western Union was not familiar with the self service kiosk ,however MARIE was most helpful and guided me through the process .
Also because it was a euro Bank transfer AIB to Western Union Bank there were no transaction fees( ( only Western unions €20 fee).The same transaction to Western Union done at a post office .
An Post transaction fee would be €167.00.

Today I went to lodge €300 (6 x €50 notes) and order some foreign currency. There was only one person in front of me who was at the counter & just finishing. After being at the counter for 20 minutes I had to leave before the transactions were done. The girl serving was so slow it was ridiculous & my husband was waiting outside & had an appointment in a few minutes so I had to leave it. It’s such a farce that there is only 1 teller but surely if that’s all they have it should be someone who can serve quicker.