Bank of Ireland Avis 

Can only scroll down the last 10 days. Not good enough.

Phoned BOI with a query.Woman I spoke with was from some other country and couldn't understand what I was saying.Had to repeat myself constantly and eventually gave up without getting an answer to my query.Wanted to transfer me to someone else or else have me go into my own branch to get them to deal with it.Shockingly poor customer service

The worst experience regarding mortgage applications I have ever had. I have a sizeable disposable income and large savings but because I was spending my savings on house improvements said they could not consider my application with the underwriters because the total balance did not increase by my disposable income. They wanted to tell me how I should spend my savings!

The absolute worst experience applying for a mortgage. The lady we had the displeasure of dealing with was the rudest, most impatient and unfriendly woman we've ever encountered. They kept coming back again and again and again asking for more documents far beyond what they initially asked for for months. Never again

Absolutely useless customer service. Locked out of my account, went to a BofI Branch to be reconnected, sat there for approx. 1.5 hrs.trying but going around in circles, then they couldn't help me. Told to phone 365 online who asked me to list the last 3 transactions on the account and dates WHICH I COULDN'T SEE AS I COULDN'T GET IN TO THE ACCOUNT TO SEE A STATEMENT WITH THIS INFORMATION. Tried this again twice, got the same person, with very bad English, and was told the very same thing. Causing unnecessary stress to customers........365 YOU'RE A JOKE!!!!!!

We have mortgage with this bank for few years now,this banks system is extremely bad,there are glitch and flaws in every step, we contact them for mortgage break for renovations and selling the house they asked for our bank statements and not once they kept on asking for bank statements after every few weeks then 2 days back they rang on my husband mobile and,started discussing my transactions and outgoings and incoming,with my husband (I am the only account holder),they have my contact number,they have clearly breach rules and I am taking them to court for that
These banks at any condition are not allowed to discuss husbands account with wife or wife account with husband at any cost.

Tried to change payment date due to new work place . Agent I had spoken to had never had such a request & had to pass me to a different team . Spoke to different agent who advised my mortgage would show as having arrears ? Told them to forget it . Zero customer service.

A shambolic service. Customer service agents are poorly trained: they lack knowledge of their services and dont take the time to obtain the information needed to give proper advice.

the lady named Pooja that was on the line with me was nothing but kind. I had so many technical difficulties with my app and finding my pin, she was able to graciously help me through talking me through each step. Not only ensuring I understood but made sure and also repeated if I needed any assistance or help throughout 💖

Extremely disappointing experience with Bank of Ireland. We have tried twice to open an account, and my son even visited the bank in person to complete the process, but we still have not received any positive response or proper resolution. The entire process has been frustrating, slow, and unnecessarily difficult. For a student/newcomer trying to settle in Ireland, this kind of service creates a lot of unnecessary stress.
Based on our personal experience, I would strongly recommend exploring other banking options before choosing Bank of Ireland. We expected a much more efficient and responsive service, but unfortunately, our experience has been very poor and disappointing.
If you want

I contacted Bank of Ireland customer support yesterday to resolve a technical issue regarding a blocked EU card verification on Visa.

The call was I think transferred to an overseas Indian support center where the representative seemed to not really know anything about Irish banking systems or EU verification processes, and kept saying script statements.

After I repeated my issue three times to ensure there was no confusion, the agent seemed to talk to other people there and then hang up on me without any resolution whatsoever.

In the end I manually changed my card on the site to another bank provider to fix it myself and not use BOI.

If that's the level of support for customers being provided going forward, I will definitely not be a BOI customer for very much longer (having been with bank for 30 years). Completely unacceptable from a major Irish bank.

Unbelievably poor communication and customer service. They froze my account and locked me out of the app and online banking. But they didn't bother to tell me. It was only a few days later when I was stuck at the till unable to pay for shopping that I realised there was a problem. When I phoned them I wasted over 40 minutes on the phone to somebody in India who was impossible to understand and who couldn't understand me. They eventually told me my accounts were reset but I'm still locked out days later. I have phoned them again since and been jerked around over and over. I'm still waiting for a call back since yesterday. I've been with them for 25 years but as soon as possible I'll be closing my accounts for good. The incompetence and rock bottom customer service is a disgrace.

Absolutely shocking service. Spent over 20mins on hold then some non Irish national answers and hangs up straight away. Never had a pleasant experience anytime I rang. Would give a minus review if possible

Terrible online support for business and personal banking

I can only echo other reviews: stay well away for business banking. Needed to change the bank mandate; it took them 15 months! Raised 2 complaints along the way. The complaints were upheld but no solutions provided and no resolution of the issue. Eventually fixed when I somehow managed to get the contact of a relationship manager. Their online systems are no better. Payments are painstaking to set up and authorise. You cannot manage your direct debits online (nor see a list of them). Until recently transfers from NI to England took 1 business day (now a few hours). In fact, their whole Business Online system is something of the 1990s. Closing the account is now proving to be another nonsense process where they ask for information they do not need to proceed (by post!), delaying the process. Things that can be done over the phone in 5 minutes with other banks end up taking taking days/weeks with BoI. As lovely as some of the staff might be, it doesn't make up for the incompetence of the organisation as a whole.

Incompetent company. Every thing they could do wrong in the application process, they did. Not a single email from them, random solicitors office contacts and starts harassing for details my advisor has. Took an unrequested £500 overpayment via direct debit. Managed to produce a massive shortfall on the loan which had to be sorted by my advisor. Applying to their mortgage hub is guarded by an ID check which locks you out for 5 minutes after taking the requested photo. - 1 star service, utter worms.

Bank of Ireland cancelled wrong Direct Debit resulting in payment being debited. Told me I needed to contact DD originator . They initially refunded me then debited me again. I am out of pocket despite it being their mistake, while they " investigate". Absolute shambles all round.

The worst banking experience ever .
I actually think that the staff at The Abbeyleix branch don't really want Customers to go there !
As someone who has a business account with this bank I wouldn't have a business if I treated Customers like this !
If any other bank was nearer I would try them !

Bank of Ireland is a bank that cannot be trusted. I had access to my online banking and then suddenly they closed my access pretending that they increased security measures. Of course they kept charging me every month while I couldn’t use any of their services. It’s been a year now. I’ve decided to drop the towel and close my account.

Don’t trust them - they will lie to you and charge you high fees.

If you go in to a Bank of Ireland branch you will more than likely interact with a staff member who has experience of local banking, maybe knows you and is willing to help. If, however, you are unfortunate enough to try to conduct your business by phone it will be extremely difficult to get through to anyone in Ireland, let alone anyone in your branch. Bank of Ireland Customer Service appears to have been outsourced to a centre in India. They are very polite but unwilling to bring your queries and business to a successful conclusion, necessitating a visit to your branch.