Bank of Ireland Avis 

The service at my local branch of BOI used to be courteous and efficient. The staff has now been cut back to a bare minimum and one has to queue in a public place where one’s personal business can be overheard. It took three visits to this branch recently just to close out two savings schemes which had matured and to set up a new one. On my last visit the young staff member dealing with me informed me that I now had to produce a letter to prove my address which meant another trip home and back. I’m very elderly and when I raised my voice to complain on the basis that I have been with this branch since 1972 she told that I was shouting at her and refused to deal with me further. Fortunately another staff member overheard and came to my rescue.
The telephone service is a joke. You first get a string of recorded messages delivered at a speed which is utterly confusing to an older person. Finally you are asked to wait because they are experiencing a large number of calls - and wait you do, while being told at intervals that “your call is important to us”. One must conclude that the telephone answering service has also been cut to an inadequate minimum.
I notice that the BOI rating on Trustpilot for BOI is 1.3 out of 5 - BAD! The equivalent for Barclays Bank in the UK is 4.1 out of 5 -GOOD!

I made an online purchase from a site that turned out to be fraudulent. The goods arrived but were counterfeit. I phoned Bank of Ireland fraud department immediately in a panic and tried to explain my concern around my card details being used illegally by this company. The staff member kept interrupting me and he was dismissive arrogant and rude and I asked to speak to someone else. He appeared to transfer me to a girl with whom I spoke for 30 to 45 minutes without getting any help. I have no doubt that she was being directed by someone else listening into the call. She informed me that I would have to wait until Monday when the credit card unit was open before anything could be done. On numerous occasions I asked her to confirm that she was telling me that my card could be used fraudulently Saturday and Sunday and the bank didn’t want to know. She refused to confirm that. My husband heard the full conversation and intervened on a number of occasions. Eventually with both our blood pressures going through the roof with extreme frustration and annoyance I gave up. I rang back shortly afterwards and spoke with a different staff member and he sorted the matter within 5 minutes. He was extremely courteous and helpful. Words do not fully portray the behaviour of these 2 people.
I have never experienced anything like this in my long life, it was an absolute disgrace and inexplicable.

You couldn’t script it! The level of frustration using the banking 365 app is laughable.
Yesterday I tried to send a small payment to a friend. Not only was the payment blocked but my entire device was locked out of using the app. In order to unlock it, I’d have to download the app on another device (luckily I have an iPad but I’m sure others may not) and so proceeded to download the app. As part of setting it up a code had to be sent to my phone, the code never materialised. So I call them. And after a few seconds waiting, the call drops out. Wtf. I know they’re trying understandably to protect themselves from fraud but they go too far, again and again. What’s the point of having a banking app if it gets locked at a moments notice and for legitimate payments. Their security controls are far too tight.

Do Not Use Bank Of Ireland
It is just an online bank with no way of getting anyone on the phone. You just get an Indian call center . Its a waste of time as an a bank. The fact it has Ireland on the name is an embarrassment to Ireland.. I can not stress it saty away from bank of Ireland absolutely no costumer service

If I could give a ZERO for online customer service I most certainly would!. Very unhelpful , dismissive and have the Brass neck to inform you when you can transfer your money or make purchases online. Also shocking issues with using a new up to date android tablet , bank of Ireland banking app cannot be downloaded. Useless & unhelpful! Unacceptable Bank of Ireland 👎..

I am considering changed banks due to BOI being so awkward and behind in technology. I wanted a statement from particular dates, had to try and ring them which took a solid 30 mins to even get through to a human being, eventually got it ordered. Then I wanted to go back in my own transactions on the app to screenshot for an application only to find out it only goes a few weeks back and you cannot scroll any further?
What even is this system, every other bank user I have spoken to that isn't BOI does not have these issues.
So infuriating, will be changing banks in the near future.

I am still getting letters from Bank of Ireland's contractor Docusign(who are based in San Francisco). When did this company stop responding to complaints in the normal fashion(how hard is it to email an apology?). A simple request, at the beginning of March, to cancel a clearly incorrect ''coin handling charge"'(a social welfare payment of 1067 was recorded as a coin deposit), has generated reams and reams of paperwork(and incredibly patronising emails from a bank manager(these charges are correct as you did lodge 1067 euros in coins on the 18th of December 2025. I truly give up

Recently my wife and I needed help with our banking
Our account is in the
Bank of Ireland, Skerries
On both occasions that we were in the bank,both Joanne and Jill went the extra mile to help us.
They were both very friendly but also very professional.
For all the assistance that they give us, we couldn’t thank them enough.

I rang BOI and got outsourced to India. Couldnt understand him for the life of me.

Worst bank in Ireland. Stay well clear . Outdated , slow services , slow transactions , just everything is slow . Closed account after 9 years for Revolut and couldn’t be happier

Dreadful service . Could not log in online because my phone suddenly was not compatible with their app . No warning. Told 1 week I would get a device still none 4 weeks on. Staff in bank not much better . Cannot acsess my acount or see a statement.

365 online app is always down,out of service. You wouldn't realy on this app if it's an emergency. What a full of rubbish app!

Where to start. A housemate sent me a considerable amount of money for rent, which seemed to disappear. I got him to call b.o.i. to see what happened. They claimed no knowledge and rushed him off the phone. I got him to call them back and this time they hung up on him. I called another bank asking if they could help and they told me that on Tuesday the 19th there was an issue with all the banks, but b.o.i. in particular, in regards to transfers of money and that they need to recall the money and resend. A bit frustrating but an easy enough fix, but they didn't even have the decency to inform him even with a lot of money in the air. Absolute disgrace.

Can not get through to anyone on the phone saying first in the queue and 45min later no answer. Dreadful service

Nightmare!!!! Automated up to a point, then you get someone you simple cannot understand omg! Disgraceful while you remain locked out of your account . I had set up Face ID which was working fine then months on it looks for your ‘new pin’ I had been so used to the old one I forgot the new pin so now I’m locked out and had to hang up because I simply found it so difficult to understand the person on the phone, nothing personal but fault is with BOI. Terrible service

Atrocious atrocious atrocious. Took a week for a cheque to clear. Fair enough. Went to pay for flights when it showed as cleared on my account. Came as insufficient funds and block my card. Rang customer service and told it's only showing as cleared but won't be actually cleared for 5 business days. And I would have to keep checking it myself. Finally showed as actually cleared , went to pay for flights. Problem with card. Went via pp, insufficient funds. Rang boi again, to be told I have to wait for. It to be credited back to my account from pp. IT NEVER LEFT MY ACCOUNT YOU BUNCH OF MUPPETS. No wonder everyone is going to Revolut. In case you haven't guessed, my advice is avoid like the biblical plague. Unfortunately I'm locked into a mortgage for another 15 years 👺🤡

Laura in the bank of Ireland culmore road Derry! Excellent customer service and could not help enough! Thanks Laura
Danielle

I recently had an unsatisfactory experience with Bank of Ireland Macroom. I found the level of customer service below what I would expect from a financial institution.

Staff were not particularly helpful and seemed unwilling to take ownership of my query. i was passed from one person to the other. i waited for a call back which I never received.

Overall, the experience felt disjointed and lacking in professionalism. I would hope to see improvements in communication and customer support going forward.

Why can I not select zero stars? I cannot even download this app now to my phone. Only way I can check my account now is in branch. Get a grip BOI, this app is useless change it now or I will change banks, along with a lot of others. Disgraceful. It isn't even worth zero stars.