Bank of Ireland Avis 

Terrible service. I represent a church which has a business account with this crowd, and simply wanted to add some additional signatories due to age & ill-health among the parishioners. Seven weeks later we are no further on. We filled in the 10-page exam paper they supplied, had our passports & driving licences verified by the local branch, sent the originating Vestry minute and also a full year's accounts. All we got was vague boilerplate one-liners by email saying they were working on it. We eventually got fed up and tried to make a complaint. The online complaints form won't accept anything other than letters & spaces - so no punctuation or brackets or numbers (yes a BANK's complaints form doesn't allow you to type NUMBERS!!). So I sent an email; they responded asking for our sort code & account number & address which we supplied last week. Still nothing. It beggars belief that these people are still in business, I'm not sure what sort of mental processes happen in the heads of the senior managers of this bank or if they ever actually read here what their users think of them but it's doubtful; this page makes it clear they have a terrible - and well-deserved - reputation. Customer service, communications and efficiency are all appalling. We will inevitably have to go through the pain of moving our accounts to a functioning bank at some point, but it'll be worth it in the end! If you're looking for a business account please don't go here; there are other banks out there that actually work. 👎

I was in a difficult position with stolen identification , phones and I had cancelled my cards. Bank of Ireland Naas allowed me access to my account. Thank you

I was in line waiting at counter in loughrea branch, there was 2 cashiers open, when 1 customer was finished I stepped up to the counter to be served and when I got to the counter the cashier pulled the blind down, no excuse me or sorry I'm closed etc.....
Very rude....

Review based on staff member Louise who dealt with my customer service face to face enquiry today in Mullingar. Great lady. Easy to work with. Did her best to sort my problem. And took things further than other staff have managed over a few years at this point. I use the online banking as opposed to their app. I can only access my most recent statement despite all the dates being listed. It's been frustrating. While the issue is not fixed, I felt listened to and got a step further in sorting this. Unfortunately there is a huge wait time to get served at customer service and sometimes staff can be a bit off. Delighted to commend Louise today.

Joan Gaffney working in the BOI In Carlow went amazingly out of her way to solve my problem for me today. Best customer service I have experienced in a long while!

We were having a problem with our PSK keypad and accessing the account. We met Ben in the Rathfarnham Shopping Centre branch and within about 20 minutes he had sorted out the issues. He was so helpful and understanding and really pleasant to deal with. The best customer service we have received in a long time.

This is the worst bank we have ever dealt with for business. Stuck in the 1990's backward systems, slow, no communication, and just completely useless for business in a modern world.

I have submitted an appliaction to open a joint account for me and my wife through Bank of Ireland.

The first step of the process was simple do the online application approve the requests and submit the supporting documents.

6 Months later my account is still not open.
Everytime they ask for more information and something else. During the process I have even had to phone in multiple times still with no answer.
On one occasion the person on the line has notified me that the operater who received the previous documents didnt submit it back to the internal team.
It was just sitting in an inbox for over a month.

During this process I have even been asked to resubmit previous information as it has expired and is not within 3 months anymore all due to how long the process is now taking.

Tried to open a new account to be told I can only do it online… unsat.

Business Online - in one word Disaster

Have tried to get access to the mobile secured code and have spent almost a full day over a period of time and got absolute nowhere. The Newry branch send you to the online help who are of no help. Having to uninstall the app to then reinstall the app. The website shows a qr code but when you click on it is says there is an error. Just need a 4 digit code which they refuse to either give over the phone, although have passed all the security checks, can't post out for "security purposes" can't give in person in the bank.
Would not advise any person, either personal or business to touch this bank!

I telephoned Bank of Ireland to obtain a replacement 365 PIN. I was put through to a call centre in southern India and spoke to Azim. First, he could not find my details, then he told me – wait for it - that in order to get a replacement 365 Pin I would need to give him my 365 PIN (that I did not have). He kept me on the phone for half an hour, wasting my time, and then told me I was not to be trusted, so he could not ‘help’ me.
Bank of Ireland makes huge profits from its Irish customers. However, it does not seem to care about providing a good service to customers. The bank should ensure some of its profits are put back into Ireland’s economy, by giving employment to people in local call centres here in Ireland. No doubt this continental outsourcing of business is driven by the bank’s need to grasp even more profit.

Opened online ISA. Takes a week to open as their transfer goes through on 4th day, they don't count weekends. The process is complicated, illogical and farcical. The customer services say contradictory things because it's so complicated. It's complicated to even close the account. Nationwide who l normally bank with are quick and easy. I tried bank of Ireland bv of higher interest but so frustrating.

Staff were very helpful and friendly in the clifden branch! Couldn't have been happier with the assistance and advice I received!

Having used this service recently and got put through to Indian staff, today I got through to Elise, who spoke extremely clearly and precisely and answered my query quickly and efficiently (she was not Indian). This is how customer service should be

Went to the bank to open account. Hard to park there. Took forever.

They got my email wrong. No way to contact them. Rang the central number. Got a 'muhammed/sukdeep' who struggled with English. After 20min phone call and after giving him bank sort code (which uniquely identifies the branch) I got my call back from a branch at the opposite end of the country. And that is that.

Hopeless.

I would just like to give a very positive review here regarding the kindness I received from 2 staff members, one called Dennis in the branch in Nenagh, Tipperary and the other called Luke Plunkett in the branch in Birr, Co Offaly. Both of these staff were super helpful in the aftermath of a scam attempt on my finances involving my Amazon account and their 'fraud dept'.
So lovely to see that in our machine age such great human beings are still there, for the present at least, to give help and reassurance at really stressful times. Thank you lads.

My complaint relates to the handling of my credit card application by Bank of Ireland.

Bank of Ireland advertises a 1-day turnaround for credit card applications from existing BOI customers. In reality, my application process extended to 20 days before I finally cancelled it due to repeated delays and poor communication.

The process was extremely inefficient from the outset. Initially, I was asked to provide photo ID verification for myself. Six days later, I was then asked to provide the exact same verification for my wife, who was to be an additional cardholder. It is difficult to understand why both requests were not made at the same time, particularly given that we have been Bank of Ireland customers for approximately 45 years.

After submitting the requested documentation, there was a further seven-day delay before being informed that the utility bill could not be accepted because all four corners were not visible. This issue could have been identified and communicated much sooner.

Overall, the experience demonstrated poor process management, unnecessary delays, and a lack of customer consideration. This was not an isolated issue — a quick online search shows numerous customers reporting similar delays and frustrations over several years.

As long-standing customers, this experience has seriously damaged our confidence in Bank of Ireland. We are now reviewing our day-to-day banking arrangements, as we no longer believe BOI is the best fit for our needs.

Customers should not accept poor service standards. If companies continue to provide inadequate service without consequence, nothing will improve. Consumers ultimately need to vote with their feet and move their business elsewhere if they are not treated properly.

been a "customer" for 30 years and I simply wanted to increase my overdraft by 1000 euros to deal with a family emergency. I had already paid off a loan early in the previous month, putting in a lumpsump of 5000 to clear the loan. They could see that i would get paid at the end of the month and the overdraft would be cleared too. The customer reps when you call the number are extremely lazy, especially the irish females.

would give zero stars if I could. Cannot help with simple request. I asked about linking my BOI Credit Card Commercial to XERO they told me to call Xero. Sent around the houses this morning for over an hour now. The message is clear on the screen - the third party has not been given access to your account by your bank - yet they push me back to XERO each time. Rubbish !! TIme to change bank

Nobody available on the phone, the site sends authentication data to the app that I cannot access!!!!!!!