AIB Avis 

My recent experience with AIB and starting my own business has caused me untold headache. They advocate supporting small businesses but the experience I had was not reflective off that in any way. Rang customer service before arranging an appointment in branch to make sure I had everything I needed. Organised an appointment and came in with all my paperwork. Was told I would need a sole trader account and was asked to fill in the application details their. I questioned was this the correct account type as I had my own limited company as this seemed unusual to me. I was told this was correct so proceeded - at the end of the day this is their bread and butter so I'm going to take their word for it. I needed a card machine for customers so the first issue presented when applying for a card terminal. The person who set up my account was then uncontactable as they were on annual leave before Xmas break last year and were a temp cover. New year I am chasing the branch to get it sorted. Business advisor for that branch calls and assures me they are all over it (this was after putting a complaint in as I tried multiple times to contact the person who opened my account by phone and email with no response). Couple of weeks go by and I have other priorities so don't get a chance to chase up on it and AIB have done nothing since. In the end my accountant rings me to say I need to do something ASAP as I can't invoice for any more into that account until it's sorted. Ended up going with Revolute Business - 10 min application and approved next day. Even with 3 months of persistently chasing AIB for what should have been a routine ask and they couldn't sort it. By far the worst experience I've had and had high hopes given they push their commitment to small businesses. I am still having issues now trying to update details with my card terminal provider as unknown to myself these errors also carried over to them. I will be pulling my personal accounts and moving to Revolut also. The Irish government should have let them sink.

All kinds of problems,phone nos on websites inaccurate, I contacted them 4 times re statements .... no response!
Pillar to post approach to customers.
Got one very helpful staff member in "bereavement section" who implied that my time and her's was being wasted .
Uninformed staff.
Regrettably the particular branch which I dealt with was excellent now seems to have gone downhill only recently.
There is supposed to be a "relationship" manager, but it now seems they are gone.
No list of staff available. Cant report to manager.
Sent letter to manager, no response in two weeks.

Tried to make a lodgement in Blackrock Branch in Co Dublin . Not able to, was sent to the nearest "An Post"
Whilst attempting to make a lodgement over xmas at a post office was told "we can only make cash lodgements to AIB accounts but not cheques."
What a service! Customers beware!
And to add insult to injury the top people want their "bonuses"
Come on AIB you used to be very good ; Get your act together!

One of Ireland‘s biggest banks.
Sadly the website and the App is very basic and unreliable. Programmed in the last Century

Absolutely ridiculous service, if that's your kind of humour. I'm in a large branch because I couldn't close my account in another one. Huge queue, one person at a desk, the others are empty. Slower than any bank clerk I've ever seen, but have no problem with finding time for small talk. "Very busy branch, indeed." I understand that being kind is important, but at this point I definitely up for a rude but efficient bank instead.
Ah, and I really appreciate that I can open an account online, but would it hurt to allow closing it online as well?

Thank you to AIB fraud staff for an immediate reaction on the mistake during the online purchase . I did that mistake self, but the staff immediately blocked the card and called me to ensure safety of the account. After all transactions were checked , they unblocked my card immediately. I feel me safe with AIB bank, thank you.

Long-standing clients of AIB have come forward with serious allegations regarding the bank’s mismanagement of financial advice and fiduciary duties, leading to devastating financial losses.
AIB strongly recommended the establishment of an offshore trust for tax efficiency to their HNC's, and endorsed tax experts whom were on the banks payroll. However, without warning, this trust documented in AIB’s Annual Report and Accounts was abruptly sold to another company, causing substantial financial setbacks. The bank refused to address concerns about excessive charges and the mismanagement of its personnel, leaving clients to deal with the consequences. Refusing to respond to complaints fobbing its clients off to the Ombudsman in two duristrictions.
The closure of Allied Irish Banks Trust forced clients to refinance loans, and absorb exorbitant costs accepting fees which skyrocketed by 47%! It is noted staff seriously lacking financial or tax expertise were charged to their clients at exorbitant fees of £250 and £400 per hour! Including charges for internal telephone calls at International Rates whilst sitting opposite each other! Despite mounting complaints, AIB;s Management and Board of Directors based in Molesworth Street refused to acknowledge or take responsibility for these issues.
Additionally, clients discovered undisclosed loans, excessive internal and external accounting fees, and administrative expenses that continued to escalate. When approached, AIB’s Board of Directors at the head office dismissed concerns, refusing to acknowledge the role of its Channel Islands offices aging despite clear documentation in its Annual Report.
The bank's failure to exercise due diligence raise serious questions about the bank’s risk assessment, financial management, and commitment to its clients. Instead of transparency and accountability, clients are met with silence and disregard.
Financial experts warn that this case exemplifies the risks of trusting financial institutions that lack proper oversight. Many affected clients, who had banked with AIB for decades, now face financial distress due to what we believe was deeply flawed financial advice which was quickly sold to save face.
This situation underscores the urgent need for stronger regulations in financial advisory services. Those considering AIB for financial planning should take this as a warning: without transparency and accountability, clients are left vulnerable to mismanagement and financial harm. You are now met with a 'Call Centre' where once you had a face, a name and a personal financial manager to assist you. HNC's are moving away from this institution for a reason, if the Board of Directors Colin Hunt, CEO, James Neilson Pettigrew, Donal Galvin, Basil Geoghan, Andrew Mc Farland, Mark Frawley, Niamh Hore continue to ignore a clients complaint and fob them off to Customer Services (who don't work for the bank) or the Ombudsman or Financial Ombudsman who are inundated with complaints and are also under serious investigation for failing to respond accordingly to clients serious complaints, banks will no longer exist, trust has been eroded!!!!!

I have to highly commend Aji in the card division for being super helpful and patient with my query today. He certainly went the extra mile. Thank you

Was onto AIB today 21-02-25 to 3 support staff, Kelly, Una and Alex. These were top class ladies at their respective jobs, were very customer focus and each had an unwavering desire to to assist me in solving what was a complicated issue. They conveyed a happiness in their roles and so were pleasant to deal with. Thank you Kelly, Una & Alex.

Your bank is awful.. worst bank ever.. you cant even make any transaction on weekends.. wed have to wait to tye mext working day… all you care about is security forgetting customer satisfaction.. you deserve 0 starts by the way…. Awful bank..

Worst experience for mortgage advice. We have dealt with other branches of AIB. Never had such an experience but Ballincolig was the absolute worst. Maybe the advisor was having a bad day - but they were highly unprofessional and rude. They very rudely asked me why I was earning a low income!! That is none of their business - all documents required were given to them and they could have done their job and just told us what the bank can give us for mortgage. That's all they needed to do! But numerous times they just said 'you haven't earned enough. Why is that? Why did you earn so low? What happened? You worked in retail shops. This is not good enough money.' I was so shocked. They even had contempt for me working in a retail shop 😂

Maybe they are a good advisor for people who have money and are earning well. But I wouldn't recommend this branch for any working class with no high income to show this advisor.

I would give them 0 stars the customer service is dreadful they want everyone to have an aib app which does not suit everyone they are a nightmare to deal with

They rejected my overdraft application because my account was overdraft for a couple days in the last six months... Why do you think I'm applying???

With the introduction of modern systems like Revolut, Irish banks feel very far behind. I presume it is an issue on the backend with security, which while understandable is something which needs to be addressed. Further, a phone service needs to direct you immediately to a provider. The modern customer is savvy and will do a significant amount online. If I am ringing, I want to be directed to a person as soon as possible.

I have banked with AIB for well over 20 yrs when it was tsb and my experience today was awful. I had done a bank transfer to a man who was going to get rid of some trash for me but to cut a long story short he had asked for a deposit which I paid he didn't do the job I phone the bank to ask for a recall on the payment to be hit with the payment went to the right account and they couldn't recall the money. I told the person at the bank I felt as though I had been scammed because I haf been trying all day to get a hold of this man who I transferred miney to jn good faith that he would call and do the job but the bank were not helpful not one bit. I am disgusted to be banking with them I am in the process of closing my account and opening with progressive building society

I cancelled direct debit 3 times over several months and AIB still let city bin take 126 euros out of account, untrustworthy bank, avoid like the plague, will be closing my account

At the time of applying for a credit card, it was advertised that an authorised user could be added but during the application process it was advised that a form would issue the card to complete. No form arrived and when I followed up I was advised this option had been discontinued after I was approved but it was not forewarned or advertised anywhere. Blatantly misleading customers and falsely advertising services.

I have been able to insure several things with AIB and always a swift reply and customer service that picks up the phone.
So far no complaints but pleasantly surprised.

Excellent service from call centre credit card division.

AIB a bank for the Middle Age. I am a customer and I rely mostly on my Bank of Ireland account. With AIB I need a card reader to make a bank transfer. AIB lives in the Middle Ages, I cannot access the app on my phone if the time on my phone is a few minutes early or late. ONLY TROUBLE with AIB. Quarterly fees more expensive that BOI.