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Lisez les avis des autres

Noté 1 sur 5 étoiles

I have never known such bad technology. Not even remotely smart. Or intuitive. Or capable. £1200 in and they are all fit for the bin. Buy something cheap from Amazon, you won’t be as disappointed as y... Voir plus

Noté 2 sur 5 étoiles

I bought two AICO Ei208 CO alarms. Had issues with both of them making a single random beep every few hours. The expiry date shown as 2037, so batteries were fine. The online app detected nothing wron... Voir plus

Noté 5 sur 5 étoiles

I have being an aico installer for over 30 years done loads of training courses, one was overview of building regulations & BS 5839-6: 2013 INTRODUCTION TO PRIVATE LANDLORD LEGISLATION 2015. Good comp... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Amazing customer service! I was having difficulty linking my smoke alarms because I had a hybrid system (some hardwired and some radio linked). Zero wait to speak to someone, and then Emma was so grea... Voir plus

À propos de l'entreprise

  1. Service de protection contre les incendies

Informations provenant de diverses sources externes

Aico Is A Market Leader In Fire & CO Detection Offering The Highest Performance Smoke Alarms, Heat Alarms, Carbon Monoxide Alarms & Alarm Accessories.


Coordonnées de contact

  • Maesbury Rd, SY10 8NN, Oswestry, Royaume-Uni

  • aico.co.uk

3,4

Moyen

TrustScore 3.5 sur 5

69 avis

5 étoiles
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A répondu à 33 % de ses avis négatifs

Répond généralement dans un délai de 48 heures

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(69)

14 avis reçus au cours des 12 derniers mois

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Noté 3 sur 5 étoiles

Like all things, some are getting better, not AICO

I have had AICO alarms for a few years now and the experience has been less than satisfactory, false positive in the middle of the night are frequent, the alarm just goes off for 2 or so seconds and then stops!?

Recently a brand new one started chirping every minute, I managed to get my Factor to replace it after a bit of perseverance, they wanted me to contact AICO direct for a "case number", whilst chatting with a waiting party at the place we got chatting and came to the conclusion that 1) a case number is not required as the unit was like new, just needs replaced by Factor & 2) the quality of these units are frankly rubbish!

13 novembre 2024
Avis spontané
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Réponse de Aico

Hi there,

Thank you for taking the time to leave a review.

We suspect the issue you are describing is being caused by a wiring problem in your home, which would explain why it is reoccurring. Our Aico Trained Installers have conducted various levels of training with us to ensure they have the knowledge to correctly install and troubleshoot Aico alarm systems. We would recommend getting in touch with your local approved installer, which you can find here: https://www.aico.co.uk/find-an-installer/

Alternatively, please don't hesitate to give us a call on 01691 664100 as faulty units are very rare and we would be keen to speak with you.

Noté 5 sur 5 étoiles

After sales service was superb.

Having had a heat/smoke detection system for 8 years, I was doing the annual 9v battery replacement.

Having changed all the battries and tested each unit, I found tgatvtgec2 smoke alarms were talking to each other but not the heat detector. Similarly , the heat detector was working but NOT talking to the smoke alarms.

I called Aico and talked to Damien, who had the patience of Job and stayed with me until it was all working. This involved a number of calls over a 2 day period.

Brilliant service. Would highly recommend.

Well done

17 décembre 2024
Avis spontané
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Réponse de Aico

Thank you for your kind review. We are always happy to help resolve any issues. The Aico Team.

Noté 5 sur 5 étoiles

Simple to install & good tech support

3000 series detectors are simple to install, well made and there is good tech support via email and phone. First time using the RF Modules to extend a network and was a doddle

6 décembre 2024
Avis spontané
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Réponse de Aico

Thank you so much Dave for leaving us a review. Glad you found our 3000 series alarms and Radio Frequency technology easy to work with! Kind regards, the Aico Team.

Noté 1 sur 5 étoiles

Do not buy the E1000G gateway product.

Do not buy the E1000G gateway product.

Requires an electrician to install it and an annual subscription. Neither of which are mentioned on the box or by the Aico enquiry des!

29 février 2024
Avis spontané
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Réponse de Aico

Thank you for taking the time to leave us a review.

Like several of our products, the Ei1000 Gateway is a specialist product that does require professional fitting.

The Ei1000 Gateway includes a 12-month free subscription, after which you can make a one off payment of £60+VAT to cover 9 years OR an annual payment of £8+VAT. This information can be found in various places on our website and on the instruction manual of the product.

We apologise that this was not explicitly mentioned during your communications with the team and will ensure that this is fed back to colleagues for the future.

Apologies again for any inconvenience caused.

Kind regards,
Aico Team.

Noté 5 sur 5 étoiles

Market Leading Alarms

I’ve installed many Aico alarms and I’d definitely call them the market leading alarms. If you value your family’s safety, then install Aico.

11 novembre 2023
Avis spontané
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Réponse de Aico

Thank you for taking the time to leave us a review and we appreciate your kind words. Safety is always our top priority. Kind regards, the Aico Team.

Noté 5 sur 5 étoiles

The company has been great for me over…

The company has been great for me over the years. tech i ve rang has aways come up trumps. all round great service

12 novembre 2023
Avis spontané
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Réponse de Aico

Thank you for taking the time to leave us a review and your loyalty. We are always happy to help! Kind regards, the Aico Team.

Noté 5 sur 5 étoiles

As an electrical contractor I have been…

As an electrical contractor I have been fitting Aico products for years and would not change. They are easy to fit and maintain. The bases and detectors seperate which makes testing etc so simple with no risk of damage due to high voltage insulation resistance tests, the detectors are easily slid on once testing etc is complete. The RF interlink and any programming etc is seamless and even I can do it!! Why go anywhere else for essential safety products?!

10 novembre 2023
Avis spontané
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Réponse de Aico

Thank you for taking the time to leave us a review. We really appreciate such a detailed review about our products! Kind regards, the Aico Team.

Noté 5 sur 5 étoiles

I've used the old style smoke and heat…

I've used the old style smoke and heat detectors for a lot of years but recently I've become very impressed by the Ei208 carbon monoxide detector with audio link.
Keep up the good work.

9 novembre 2023
Avis spontané
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Réponse de Aico

Thank you for taking the time to leave us a review. Kind regards, the Aico team.

Noté 5 sur 5 étoiles

I have been fitting Aico smoke…

I have been fitting Aico smoke detection equipment for years and have found them to be very reliable and good value for money. I have also attended their mobile training course earlier this year and found it very informative. It was good to see the new innovative products and learn more about installation practices.
Paul Earth Electrical Services, Cambridge.

9 novembre 2023
Avis spontané
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Réponse de Aico

Thank you for taking the time to leave us a review and your loyalty over the years. We are glad you enjoyed our mobile training course. Kind regards, the Aico Team.

Noté 5 sur 5 étoiles

Great company with quality products…

Great company with quality products ,they have a good forum ,and i have completed there expert installer course many time ,this is also free.
Aaron

9 novembre 2023
Avis spontané
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Réponse de Aico

Thank you for taking the time to leave us a review. Our community of installers play a key part in making our business a success. Kind regards, the Aico Team.

Noté 5 sur 5 étoiles

For me the best smoke alarm on the market

A great product that can be used anywhere with no worries that it will not do the job. Having a fixed base that can always take any of the detectors so come expiry date new install =no problem

8 novembre 2023
Avis spontané
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Réponse de Aico

Thank you for taking the time to leave us a review. We like to make it as easy as possible to fit our products. Kind regards, the Aico team.

Noté 5 sur 5 étoiles

AICO

I attended AICO training and found the whole day was thought out and delivered well.

12 avril 2023
Avis spontané
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Réponse de Aico

Thank you for taking the time to leave us a review. We are very proud of the training that we deliver. Kind regards, the Aico Team.

Noté 5 sur 5 étoiles

An excellent product

An excellent product, I have used nothing else for many years. Good back up services. An example of a blue chip company.

9 novembre 2023
Avis spontané
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Réponse de Aico

Thank you for taking the time to leave us a review and for your loyalty. Kind regards, the Aico Team.

Noté 5 sur 5 étoiles

mobile unit in

Had a mobile unit in college was very interesting and informative

2 octobre 2023
Avis spontané
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Réponse de Aico

Thank you for taking the time to leave us a review. Kind regards, the Aico Team.

Noté 5 sur 5 étoiles

Top quality alarms.…

Top quality alarms with excellent support for the trade. Aico assist with guidance on installation, regulations & technical questions and answers.

9 novembre 2023
Avis spontané
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Réponse de Aico

Thank you for taking the time to leave us a review. It is important to us that we give as much guidance and support as possible. We are always here to help! Kind regards, the Aico team.

Noté 5 sur 5 étoiles

Truly an industry leading product…

Truly an industry leading product saving the lives of millions of people. Aico show true leadership in their industry and set the bar for the competition. Not only is their product line far superior to any other, but their technical support and after sales service is excellent

9 novembre 2023
Avis spontané
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Réponse de Aico

Thank you for taking the time to leave us a review. We really appreciate such a glowing review about our products and services. Kind regards, the Aico Team.

Noté 4 sur 5 étoiles

Aico is a trusted and reliable provider…

Umut Buyukakyuz: "Aico is a trusted and reliable provider of fire and carbon monoxide alarms. Their products are well-designed, easy to install, and offer a high level of protection against fire and carbon monoxide poisoning."

8 novembre 2023
Avis spontané
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Réponse de Aico

Thank you for taking the time to leave us a review. Kind regards, the Aico Team.

Noté 5 sur 5 étoiles

I have been installing AICO devices for…

I have been installing AICO devices for over 11 years now and their Tech Support is exceptional! The team is very knowledgeable and at hand to help out with any questions while I am on customer site!
Thank you Team AICO!

8 novembre 2023
Avis spontané
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Réponse de Aico

Thank you for taking the time to leave us a review. We are glad you appreciate our customer service. We are always happy to help! Kind regards, the Aico Team.

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