Aico Avis 

Very good after sales service. Helpful and thorough.

The customer service help was excellent when we had problems with our Aico smoke/heat alarm system continuously activating with no apparent reason. They checked the units for me and reported back promptly.
Four stars only because the units are difficult to remove from the base plates and identifying a fault required them to open up the units at the factory. However I was very impressed with the prompt and courteous response I received.

One of the best customer service experiences I have ever had. From the initial first conversation to wrapping the call, Kelly was absolutely fantastic. She talked me through all the options regarding an issue I had with one of their products - turns out it was probably a house wiring issue which I shall get an electrician to fix.

In any case she couldn’t have been nicer or more helpful and I would have no hesitation in calling them again for any additional support needed. First class service all the way - thank you Kelly!

Had an issue with a Co2 alarm which was nearing its 5 year warranty. Extremely helpful staff arranged for a replacement unit straight away with no quibble. Company extremely easy to contact and all staff extremely polite.

Excellent products with great support for installers via their expert installer scheme.
Are the only smoke/heat/CO alarms I will recommend and fit for my customers.

We have 8 of the Ei261 carbon mon alarms. just found out its discontinued! So no chance of getting a replacment sensor (just to see the life of the unit out!!)
Bad after sales. Person on the phone, showed no interest in my Delmer.

Contacted them asking if their were remote access settings to turning off the audio and optical features. Turns out that can't be done and the alarms can easily be compromised. Also one of the representatives had said the data collected can be transmitted at the touch of a button but didn't say where? Surely this is a breach of some kind if your giving an optical and a audio device that can't be controlled. At the very least you should be able to disable some features.

I have fitted aico rf alarms to my own home and my two daughters home ( I am 74 ) once I read instructions ( twice lol ) they were easy to code,then fit the base plate to ceiling,the press to do a test,took aprox 30 minutes per house...one issue I changed small rawlplug for plasterboard plugs ( they are cone shaped and have there own self drilling thread ( so no pre-drilling neccisary )

As an elderly homeowner I called for advice on battery powered smoke detectors etc.
What sounded like a young female member of staff was so helpful. She answered all my questions with obviously excellent knowledge and gave me all the code numbers for the products.
Great service and a huge thank you.